TORQEN Reviews 

Don’t order from this company. Waited over a year for an order with no updates. Requested a refund 4 weeks ago. Still waiting

Best in the business for Z parts, delivery is always super fast, packaged well - guys are always on hand to give advice and help select right products!

Cheers :)

Fantastic costumer service , the parts I ordered fitted perfect .

Good OEM product, well packaged. Long delivery with little information but item was probably hard to source.

I have never felt such care and passion from a company. At 10:30pm on a Friday, a week before a car show I was attending, my clutch slave cylinder gave up. After tagging Torqen in my Instagram story begging for help, they replied within minutes happy to help me. The part only took 3 working days which is amazing for being in the highlands of Scotland, I have just installed it and the car is good to go again. Zero fitment issues whatsoever. I couldn’t recommend them enough.

Excellent service, good communications very knowledgeable staff.
Went the extra mile and sorted parts needed and managed to get them delivered next day
Would thoroughly recommend and well deserve 5 stars

I got really professional help from Torqen with the I needed for my '04 350Z. I got the full kit from TwinZ for it.

STAY AWAY FROM THIS COMPANY,
Absolutely shocking customer service. Items arrive damaged and by looking at the reviews it happens quite often. However when asked for a refund they refuse and take no responsibility. You would be better off ordering a knock off part from eBay than a genuine part from here as the knock off part would actually arrive in one piece and the communication between the supplier and customer would be also better, realistically this company doesn’t even deserve the 1 star they got and don’t understand how they haven’t been shut down yet.

Very quick delivery of my items. Even after modifications

Amazing team at Torqen, I was having difficulty finding parts (manifold) for my car without going to USA or risking purchasing online which would have left me with a very expensive bill. They sourced my part and kept me in the loop about it’s progress, unfortunately my part is rare so they had to manufacture one for me which took the best part of 8 weeks but they had a good relation with the manufacturers which eased my mind. Very easy to contact via WhatsApp and very professional friendly service throughout. Would highly recommend them to anyone even if they don’t list an item on their website, they may be able to source it!

I ordered two bumpers for my Honda S2000 about 16 months ago (May 15th 2023 to be exact). Order reference: JJOGHIEBV

I didn’t receive one single order update or tracking number from the company.

They quoted 6-8 weeks for the bumpers to be delivered and then when I sent an email after 15 weeks asking where they were they said it normally takes a year. I would never have ordered them in the first place if I knew that they would take a year to come.

I received my bumpers last week which I was so excited about but there’s always a catch. And to make it an even worse experience than it already is. They delivered me the wrong bumpers after 16 months of waiting.

They have taken no accountability for the hassle and stress they have caused me and offered me no compensation or refund.

Absolutely shocking company, will never order from them again.

£1,000 down the drain and they couldn’t care less.

Stay very, very far away from Torqen if you’re going to order from there!

UPDATE:

They never got back to me after they said they would on Instagram. I can’t believe I’ve spent over £1,000 and got the wrong bumpers stuck in my garage. Torqen is a horrific company and caused me so much stress and disappointment. I wish I took legal action upon them.

Torqen have been absolutely brilliant in helping me source parts for my 350zHR.
They went above and beyond to help me, they were a pleasure to deal with.
Very knowledgeable, quick responses when asking questions, I will definitely be using Torqen again.

Great selection of aftermarket car parts and superb customer service. Particularly responsive and helpful via WhatsApp; it really feels like they give you that personal touch that's usually lost in online retail!

Really helpful went above and beyond sorted out any problems straightaway good guys

Extremely helpful and let me knew everything that was going on with parts

If you want a back diffuser then this is the company to go to,fast and prompt service absolutely blown away by product.looks absolute badass on my Mustang very happy with it, highly recommend torqen and big thanks to the team 👍😀

great company! great customer service! high quality products!

This company is by far one of the best people I have ever used and communicated with products are spot on and the service even better, congratulations you all!!!

Responsive and really helpful, knowledgeable customer service. I have used them several times for parts for my 350Z!