Tidyairportparking Reviews 

698
•
TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Looking at 463 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently mention that the team members are exceptionally friendly and helpful, ensuring that drop-off and collection processes run smoothly. Many individuals also appreciate the convenient parking location near the airport alongside efficient and reliable shuttle transfers. However, some customers also noted frustrating delays with vehicle returns and unexpectedly long wait times for shuttle pickups. Some people likewise mentioned significant difficulties trying to reach support by phone and persistent communication problems concerning their bookings. A few reviewers additionally described stressful situations when vehicles were returned later than expected or required unexpected handling.

What people talk about most

Service

Customers had ambiguous experiences with service, as some reviewers praised the prompt collections, friendly... See more

Staff

Clients share ambiguous opinions on staff, with many reviewers praising friendly and professional employees... See more

Location

People report negative experiences with the location, expressing frustration over unexpected vehicle... See more

Customer communications

Customers consistently note negative experiences with customer communications, frequently reporting extreme... See more

Delivery service

Users describe negative interactions with delivery service due to severe delays and poor communication.... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Not a prompt service, we were left hanging around at Heathrow for 35 mins when we were advised that our pick up would be with us in 15 minutes. When we arrived at the secure park lot we had to ret... See more

Company replied

Rated 4 out of 5 stars

We used this service on 31st December and were away for 3weeks.For us we had a friendly and decent service. We booked on Compare your parking and were informed on paperwork received about the add... See more

Company replied

Rated 5 out of 5 stars

First time using Tidy Airport Parking. They were amazing and a great price. Khalid took us to the airport and picked us up always with a smile. No waiting around when we arrived, transported immedia... See more

Rated 5 out of 5 stars

Used this company Jan 19th and 31st 2026. Great company with highly competitive pricing. Took me on time, picked me up on time. Staff helpful and courteous. No problems with communication. Car ready... See more

Company replied


Company details

  1. Valet Parking Service

Written by the company

Meet and Greet Services: At Tidy Airport Parking, we offer off-airport meet and greet services at various airports. Skip the hassle of airport parking and let us handle your vehicle with care. Why Choose Us: Reliable and efficient services Experienced and friendly staff Competitive pricing Peace of mind for your travels How It Works: Our professional team will meet you at the designated drop-off zone, where you can hand over your car keys and set off on your journey worry-free. Rest assured that your vehicle will be in safe hands until your return.


Contact info

3.5

Average

TrustScore 3.5 out of 5

698 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 80% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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3.5

All reviews

(698)

390 reviews in the last 12 months

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Rated 1 out of 5 stars

🚨AVOID AT ALL COSTS 🚨

🚨AVOID AT ALL COSTS 🚨

I had an extremely disappointing experience with Tidy Car Parks. From start to finish, the whole process was poorly managed and frustrating.

When my car was returned, it was in a completely unacceptable condition covered in leaves and with noticeable paint scuffs that were not there beforehand. This is the opposite of what you expect when trusting a company to look after your vehicle.

What made matters worse was the lack of follow through. The manager acknowledged the condition of my car was unacceptable and promised a refund, yet I have still not received anything. Being told one thing and seeing no action is incredibly frustrating and unprofessional.

I only wish I could upload photos here to show the state my car was returned in, as it speaks for itself.

I would not recommend this service based on my experience

8 April 2026
Unprompted review
Rated 1 out of 5 stars

AVOID!!!

AVOID!!!! This company goes by many different names. Our first experience with them was advertised incorrectly. We were promised self parking and when we arrived we were told it was wrong and had to hand everything over. We didn’t realise we were booking with the same company again as they went by a different name. Our return flight was cancelled and rearranged so we extended our car stay. Payment was taken. When we picked up our vehicles we were told it would be an additional payment and that the first payment never existed. When we got into our vehicles we realised dash cams had been disconnected from BOTH vehicles. When we confronted them about this they said “it probably fell out”. So unhelpful, unprofessional and rude. Never again.

9 April 2026
Unprompted review
Rated 5 out of 5 stars

Khalid was exceptional with his work

Khalid was exceptional with his work, communicating effectively and also arriving on time and assisting with my numerous luggages. It was my first experience with Tidy parking and they’ve proven to be sound. I’d recommend

8 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Fast pick up from the airport. Khalid who picked us up was great and very helpful.
The staff were friendly and helpful

5 April 2026
Unprompted review
Rated 5 out of 5 stars

They came at right time

It’s great garage great service especially the driver Khalid he picked me up from the airport he’s was really helpful guy.

31 March 2026
Unprompted review
Tidyairportparking logo

Reply from Tidyairportparking

Thankyou so much for your kind review. We are glad to hear everything went smoothly and Khalid was able to assist you.
We look forward to serving you again soon!

Rated 5 out of 5 stars

Khalid was fantastic great customer…

Khalid was fantastic great customer service got us to the airport safe and sound great driver thanks mate

31 March 2026
Unprompted review
Tidyairportparking logo

Reply from Tidyairportparking

Thankyou for the fantastic review! We're delighted to hear that Khalid provided excellent customer service and got you to the airport safely. We really appreciate your support and look forward to assisting you again in the future!

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