Jumboparking Reviews 583

TrustScore 4 out of 5

3.8

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently highlight the excellent value for money, finding the pricing very reasonable and significantly cheaper than other airport parking options. Many people appreciate the smooth and efficient drop-off and pick-up services, noting prompt transfers to and from the airport. The staff is often praised for being helpful, polite, and accommodating, especially in managing luggage and unexpected delays. However, some customers experienced issues with the service, including long waiting times for airport transfers and difficulties finding the location due to poor signage. A few reviewers also mentioned that the parking area itself was a muddy field, and some found the phone staff to be rude or dismissive. There were also isolated reports of shuttle vehicles being in poor condition.

What people talk about most

Service

Clients share ambiguous opinions on service. Many reviewers praise the helpful staff, efficient transfers,... See more

Location

Users describe ambiguous interactions with the location. While some found it easy to find with a sat nav and... See more

Staff

People report ambiguous experiences with staff. Many customers praise the staff for being helpful, friendly,... See more

Price

Consumers find price to be ambiguous. Many reviewers praise the service for its cheap and very reasonable... See more

Value for money

Reviewers highlight positive aspects of value for money. Many customers praise the service as a... See more

Based on these reviews

Rated 4 out of 5 stars

We used jumbo parking for 3 and a half weeks in February and found the price very reasonable. The drop off to and from the airport went smoothly and we didn't wait long between drop offs, would defini... See more

Rated 4 out of 5 stars

A lot cheaper than the competition, perhaps partly because it's basic - you drop the car off in an unmarked field and are taken to the airport from there. But the service is very good and they're resp... See more

Rated 4 out of 5 stars

Managing the booking was easy, I needed to amend the timings due to flight changes they had no issues in sorting this for me. We arrived 3hrs ahead of schedule having had a conversation they managed t... See more

Rated 4 out of 5 stars

Outgoing journey was a bit of concern but later overcome. The return journey was fantastic and staff did well. Return pick up was swift and straight forward without any concern. I will recommend Jumbo... See more

Rated 5 out of 5 stars

Very accessible great service, we were met when we arrived and handed our keys over for them to park the car then taken to the airport about 20 minutes away, when we arrived back we were collected fro... See more

Rated 1 out of 5 stars

Awful experience. Website says shuttle every 15-20 minutes and shows hard-standing parking. Reality was a wait of at least an hour each way (from pre-booked times), and the car park was a waterlogged... See more

Rated 5 out of 5 stars

Great value for money I’ve used many different parking companies from meeting greet to long stay parking at Heathrow over the years. I would say Jumbo parking is definitely the best value for the... See more

Rated 5 out of 5 stars

I would certainly recommend this service. We had problems collecting our baggage which delayed us getting the collection car however there was absolutely no issue or complaints from the driver who wa... See more

Rated 5 out of 5 stars

Parking was good and the shuttle bus journey was about 20 minutes from the airport. I would suggest paying for the short term parking pick up especially if you are on a long haul flight. Jumbo were... See more

Rated 5 out of 5 stars

These guys have a great system, book online, turn up to the drop off point, release your keys once you have your luggage. You are then shuttled to your terminal, you are given the choice of bein... See more

Rated 5 out of 5 stars

Located 20 mins away from airport and shuttle bus provided to get to Heathrow terminal. parked for a week and shuttle bus provided in return once I picked up my baggage up. Good value for money and pl... See more

Rated 1 out of 5 stars

Used Jumbo Parking at Heathrow from 22 Sept to 6 Oct and it was an absolute nightmare. We phoned 30 minutes ahead as instructed, but still waited over an hour for the airport transfer. We were abou... See more

Rated 5 out of 5 stars

Great customer service and care. The price was very reasonable. Our flight was very delayed and we arrived late evening and the driver picked up us at the terminal..great service would definitely use... See more

Rated 5 out of 5 stars

Let's be honest: their pricing is what got my attention. Then, looking at the reviews, I felt peace of mind to go ahead and try them. I really cannot fault the service we received. I found all the... See more

Rated 1 out of 5 stars

Never again - took over 2 hours to get picked up and dropped off at the parking after landing.... They said they'd pick us up in 10-12 mins, it took 1 hrs 15 mins to arrive, then they picked up ano... See more

Rated 5 out of 5 stars

We found our way to the car park, despite the SatNav sending us the wrong way! We were met by a lovely chap who was very helpful and took us to Terminal 3 .the whole process was really easy and we fel... See more

Rated 1 out of 5 stars

Terrible absolutely shocking… do not believe pictures on the website…. Car very old, dirty & doggy most likely without MOT as neither indicators work. This is not a car park this is muddy field pr... See more

Rated 1 out of 5 stars

Arrived at the car park and taken to the airport fine but on the return, we had to wait over 45 minutes to be picked up to be taken back to our car. We followed the instructions given to contact them... See more

Rated 3 out of 5 stars

Vehicle compound is little disconcerting. Was difficult to find. Terminal drop off was good. Pick up was a little haphazard which took several phone calls. Transfer is at least 25mins. Overall was goo... See more

Rated 5 out of 5 stars

Brilliant service just left the car with them and the driver who took us to the airport was great.we hit traffic jams and he knew exactly what to do and got us there in plenty of time. Definitely rec... See more

Rated 5 out of 5 stars

We were looking for ulez free zone,and found jumbo parking at a very good price.Phone calls were answered instantly and we didn't have to wait long at all to be transferred to the airport.Returning... See more

Rated 1 out of 5 stars

Left our car with this company from 29 Dec to today. On return to Heathrow this morning we followed their instructions and called at 08:30 (waiting for luggage). Called again at 08:45 once rea... See more

Rated 5 out of 5 stars

Best service i have ever experienced. Very cost effective parking company. Staff was very friendly and the carpark is very easily accessible. The shuttle service was grat too. The driver helped us in... See more

Rated 5 out of 5 stars

Our car was kept safely at jumbo parking whilst we were on holiday. As we didn’t know the area and it was very dark, we somehow drove past the turning but once we realised our mistake were pleased to... See more

Rated 4 out of 5 stars

Could do with a hardstanding ground on arrival as it was very muddy on the day. Also signage as to the actual entry isn’t great. Suggest they find away to ‘drop a pin’ as to the exact location, otherw... See more

Rated 5 out of 5 stars

I was slightly apprehensive due to the fact that this parking was about one third of the cost of others. The staff conducting both the transfers were excellent. They dropped us off and picked us up... See more

Rated 1 out of 5 stars

Start to finish - worst one yet. Arrival there was no sign at all, just “Winkers Country club” which felt like a dodgy derelict car park. I booked a space where I could keep my keys and upon arrival t... See more

Rated 2 out of 5 stars

So the drop off OK abit abrupt but we dismissed that, On the return we had to wait at T3 arrivals for 1.5 hrs to then take the 25 minute trip to our car which we knew about but not be be at there merc... See more

Rated 5 out of 5 stars

Everything I was promised by service and timing was spot on , the field we were parked in was quite muddy but we had a lot of rain while we were away so to be expected , nothing a good car wash can’t... See more

Rated 4 out of 5 stars

An adequate solution for LHR parking on a budget. Initial Booking online straightforward enough. Directions to site quite vague but the mobile number (when there) was answered and direction provided.... See more

Rated 4 out of 5 stars

A value for money service when travelling from Heathrow overseas. You have to allow extra time as the parking is offsite of the airport by about 30 mins. Flexible options for drop offs/pick ups. Th... See more

Rated 4 out of 5 stars

It was a good experience overall. The parking area itself needs improving especially if it’s rainy, it gets really muddy. Also, the drop-off and pick-up needs to be more efficient and organised. I’d g... See more

Rated 4 out of 5 stars

We parked here for a month and received a really good price. Parking is in a field and after a month's worth of wet weather, it was pretty boggy, but we got out alright. Drop off and pick up were time... See more

Rated 5 out of 5 stars

Cant fault Jumbo Parking for our recent trip. We did call to check we were in the right place as there was no signage at all. But the chap on the phone was very polite and the transfer arrived within... See more

Rated 5 out of 5 stars

Good place to park safe your vehicle and very cheap compared to other places good transportation services to get your flight on time and when back also

Rated 5 out of 5 stars

I’m very happy with the service! The driver was super friendly, helped me with my luggage, and took me to the airport quickly and smoothly. The parking area is safe and well-organized, and the whole... See more

Rated 5 out of 5 stars

Good service, my car came back as I left it. I would recommend jumbo parking to anyone travelling. Pricing is very reasonable. Drop off and pick up very professional.

Rated 5 out of 5 stars

Ridiculously low cost when compared with price of Heathrow airport parking. Just be aware if you're late arriving and time is tight you might need to pay for an Uber (£60). Not such a problem coming b... See more

Rated 1 out of 5 stars

We left our car with this company over the holiday period, and the experience on our return was extremely disappointing. After landing at Heathrow, we followed their instructions and contact... See more

Rated 4 out of 5 stars

The booking for the parking was easy and at all times communication was excellent. Everyone we dealt with were helpful. The area we were parked in was adequate, but we were lead to believe it was temp... See more

Rated 4 out of 5 stars

The system worked and the price was good however we spent ages trying to locate someone, there was no signage, and when we rang the directions were not clear. The system on the way back worked wel... See more

Rated 5 out of 5 stars

service was excellent and even there was cold they look after us and advice us on to stay in the terminal due to very cold and waited till the driver came to pick up

Rated 1 out of 5 stars

AVOID AVOID AVOID. Unless you have a pair of wellies to hand, a four wheel drive and plenty of time on your hands, avoid this company at all costs. After leaving our car in what can only be describe... See more

Rated 1 out of 5 stars

Waited 2 hours for our pick up and when we finally got to the parking, we had to find our car. Ground was muddy and sodden. Bloke finally offered to bring the car to dry ground when I said I wasn’t pr... See more

Rated 5 out of 5 stars

A very budget friendly carpark company. We dropped the car with them and was straight away taken to the airport. On arrival back in the uk we waited half an hour and was picked up and returned to thei... See more

Rated 5 out of 5 stars

I definitely had a good experience - easy to find the carpark, smooth and quick transfer to the airport. Good prices as well so will be coming back.

Rated 1 out of 5 stars

The parking lot was not at all like it looks in the pictures, it was completely unpaved, a park full of mud and holes full of water, those who picked us up from the parking lot only created problems f... See more

Rated 4 out of 5 stars

To start my car was kept safe without any problems. Upon return the responded promptly and picked me up on time. It was also very cheap to purchase compared to many others. Only down side it when th... See more

Rated 5 out of 5 stars

Used this parking 2nd time,everything went as expected..drop off and pick up went smoothly. Seems to be they have moved parking to the fields on the left,muddy when raining so just need to be careful... See more

Rated 5 out of 5 stars

It was an awesome experience. Everything was as stated in their site.I was dropped off at the airport as soon as I arrived at the park and I was also picked up from the airport without delay. I highly... See more


3.8

Great

TrustScore 4 out of 5

583 reviews

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Rated 2 out of 5 stars

drop off good, collection really poor

Reasonable price and the drop off process is very straightforward and quick.
Collection on the other hand was poor, waited well over an hour and a half to be collected. On phoning they didn't seem to know who I was
On querying the delay the response was that the driver was on the way

21 March 2026
Unprompted review
Rated 5 out of 5 stars

All round great service

Price was excellent, directions specific and got me to the right place. Left the car, handed over my keys and was taken immediately to the terminal. I like the fact that they offer drop off at the short stay car parks (no additional fee) or drop off at the terminal which costs the LHR charge (which is fair). Telephoned on my return and was picked up within 15 minutes - car was there waiting for me.

18 March 2026
Unprompted review
Rated 5 out of 5 stars

Great experience! 😁

We found our way to the car park, despite the SatNav sending us the wrong way! We were met by a lovely chap who was very helpful and took us to Terminal 3 .the whole process was really easy and we felt very safe leaving the car with you. On our return we got picked up at the location you sent us to, and we were taken to the compound to get the car. Great!

17 March 2026
Unprompted review
Rated 4 out of 5 stars

Pretty good car park

Easy location to find with the sat nav.
Able to keep the keys with me whilst on holiday.
Id have preferred to park the car myself as some car parks have bad reputations (although cannot say this is the case with this car park). Staff were friendly easy pick up / drop offs. Only downside is the car gets parked in a field which can be extremely muddy depending on weather conditions. Would be better if this was hard surfaces

1 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service from Jumbo Parking

Excellent service from Jumbo Parking. We dropped our car off and were promptly taken to Heathrow; also collected quickly on our return and the car was ready and waiting for us back at their car park.
Would highly recommend to anyone flying from Heathrow Airport.

4 March 2026
Unprompted review
Rated 1 out of 5 stars

Won't refund money on cancelled booking...avoid.

Booked parking with this company as it seemed cheap! Worst mistake. Then we needed to cancel due to the Middle East war. Rang many times, no answer. When finally got through, they told us to email them . Which we did, then they wanted to defer the dates. We told them no just refund us. Still no refund. It took a while to get the money back (minus £15 ) just for booking with them.
Not very good customer service, once they have your money, the're not interested.
Safe to say we won't be using them again.

10 March 2026
Unprompted review
Rated 5 out of 5 stars

Very accessible great service

Very accessible great service, we were met when we arrived and handed our keys over for them to park the car then taken to the airport about 20 minutes away, when we arrived back we were collected from the airport. It works well and much cheaper than airport parking.

9 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Would use again when flying from Heathrow, Jumbo Parking took the stress out of parking and getting to our terminal on time. Easy to book, excellent pricing, great staff.

23 February 2026
Unprompted review
Rated 5 out of 5 stars

Great value for money

Great value for money
I’ve used many different parking companies from meeting greet to long stay parking at Heathrow over the years.
I would say Jumbo parking is definitely the best value for the money.
Being just outside the Ulez zone is a major benefit. I didn’t have to wait long on arrival to be taken to terminal four and when I got back at 5:30 am on a Sunday morning only had to wait 30 minutes for a driver to pick me up.
Even have the option to keep my own car keys whilst away which gives me a piece of mind.
Will definitely be using them again in the future

8 March 2026
Unprompted review
Rated 2 out of 5 stars

We were unfortunately disappointed with…

We were unfortunately disappointed with the service and would not return. Issues started from the offset, where I emailed to change details about my car, and had zero response from them. I called to follow up hoping to get some sort of response/proof in writing for the changes, and was met with rudeness but still a promise to email me with proof that the changes had been made, but that never happened. This gave me a bad feeling, also based on some of the reviews I’d read - what else would go wrong, I worried…
Well, there was a serious miscommunication issue/lack of urgency with our return pick up, which left us stranded in the cold for over an hour after we initially called to say we were ready for pick up (not exactly the regular 15-20minutes shuttle service as promised on the website). We had to make 8 phone calls to multiple numbers in that time, which became increasingly frustrating and worrying. Initially the man on the phone said a driver was already on his way to the airport, which must’ve been a lie, as we stood and stood and stood there, waiting and waiting…
The lot is in a muddy field, not a paved yard as shown in the advert photos. There is no signage for “Jumbo Parking”, only for the other business they share the space with… Security seems iffy. Staff were surly and unprofessional (our driver to the airport actually stopped at a petrol station only to buy himself a snack😂).
Lastly, the shuttle itself is in a bad state, dented, dirty inside and rattling all over. It doesn’t feel safe.
Not a good experience in any sense. Two stars purely because it was cheap and at least our car was ok in the end (I’d opt to keep my keys if I were you…)

8 March 2026
Unprompted review
Rated 5 out of 5 stars

Good service and great price.

Took us to the airport in a timely manner and collected us upon our return also in a timely manner. Will use again when next flying from Heathrow and would highly recommend them both for service and cost.

3 March 2026
Unprompted review

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