We used jumbo parking for 3 and a half weeks in February and found the price very reasonable. The drop off to and from the airport went smoothly and we didn't wait long between drop offs, would defini... See more
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Review summary
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Based on these reviews
Reasonable price
Reasonable price, no frills parking, good friendly staff, easy to contact, would use again
Affordable parking for Heathrow
A great, affordable option. Not the best experience with Jumbo parking but staff were courteous. It does what it says on the tin for a very reasonable price.
drop off good, collection really poor
Reasonable price and the drop off process is very straightforward and quick.
Collection on the other hand was poor, waited well over an hour and a half to be collected. On phoning they didn't seem to know who I was
On querying the delay the response was that the driver was on the way
All round great service
Price was excellent, directions specific and got me to the right place. Left the car, handed over my keys and was taken immediately to the terminal. I like the fact that they offer drop off at the short stay car parks (no additional fee) or drop off at the terminal which costs the LHR charge (which is fair). Telephoned on my return and was picked up within 15 minutes - car was there waiting for me.
Would recommend very easy to book…
Would recommend very easy to book professional staff who respected the time to pick me up and very quick to response to my phone calls.
Great experience! 😁
We found our way to the car park, despite the SatNav sending us the wrong way! We were met by a lovely chap who was very helpful and took us to Terminal 3 .the whole process was really easy and we felt very safe leaving the car with you. On our return we got picked up at the location you sent us to, and we were taken to the compound to get the car. Great!
Pretty good car park
Easy location to find with the sat nav.
Able to keep the keys with me whilst on holiday.
Id have preferred to park the car myself as some car parks have bad reputations (although cannot say this is the case with this car park). Staff were friendly easy pick up / drop offs. Only downside is the car gets parked in a field which can be extremely muddy depending on weather conditions. Would be better if this was hard surfaces
Great service!!
A little out of the way but worth it.
A little out of the way and hard to find but for the price, well worth the hassle. Service good. No complaints 👍
Excellent service from Jumbo Parking
Excellent service from Jumbo Parking. We dropped our car off and were promptly taken to Heathrow; also collected quickly on our return and the car was ready and waiting for us back at their car park.
Would highly recommend to anyone flying from Heathrow Airport.
Won't refund money on cancelled booking...avoid.
Booked parking with this company as it seemed cheap! Worst mistake. Then we needed to cancel due to the Middle East war. Rang many times, no answer. When finally got through, they told us to email them . Which we did, then they wanted to defer the dates. We told them no just refund us. Still no refund. It took a while to get the money back (minus £15 ) just for booking with them.
Not very good customer service, once they have your money, the're not interested.
Safe to say we won't be using them again.
Very accessible great service
Very accessible great service, we were met when we arrived and handed our keys over for them to park the car then taken to the airport about 20 minutes away, when we arrived back we were collected from the airport. It works well and much cheaper than airport parking.
Excellent service
Excellent service. Would use again when flying from Heathrow, Jumbo Parking took the stress out of parking and getting to our terminal on time. Easy to book, excellent pricing, great staff.
Great value for money
Great value for money
I’ve used many different parking companies from meeting greet to long stay parking at Heathrow over the years.
I would say Jumbo parking is definitely the best value for the money.
Being just outside the Ulez zone is a major benefit. I didn’t have to wait long on arrival to be taken to terminal four and when I got back at 5:30 am on a Sunday morning only had to wait 30 minutes for a driver to pick me up.
Even have the option to keep my own car keys whilst away which gives me a piece of mind.
Will definitely be using them again in the future
We were unfortunately disappointed with…
We were unfortunately disappointed with the service and would not return. Issues started from the offset, where I emailed to change details about my car, and had zero response from them. I called to follow up hoping to get some sort of response/proof in writing for the changes, and was met with rudeness but still a promise to email me with proof that the changes had been made, but that never happened. This gave me a bad feeling, also based on some of the reviews I’d read - what else would go wrong, I worried…
Well, there was a serious miscommunication issue/lack of urgency with our return pick up, which left us stranded in the cold for over an hour after we initially called to say we were ready for pick up (not exactly the regular 15-20minutes shuttle service as promised on the website). We had to make 8 phone calls to multiple numbers in that time, which became increasingly frustrating and worrying. Initially the man on the phone said a driver was already on his way to the airport, which must’ve been a lie, as we stood and stood and stood there, waiting and waiting…
The lot is in a muddy field, not a paved yard as shown in the advert photos. There is no signage for “Jumbo Parking”, only for the other business they share the space with… Security seems iffy. Staff were surly and unprofessional (our driver to the airport actually stopped at a petrol station only to buy himself a snack😂).
Lastly, the shuttle itself is in a bad state, dented, dirty inside and rattling all over. It doesn’t feel safe.
Not a good experience in any sense. Two stars purely because it was cheap and at least our car was ok in the end (I’d opt to keep my keys if I were you…)
Decent. Cheap. Exactly as expected.
Exactly as expected. Parked in a field. Got taken to and from airport in a shared MPV/Car. Took a while, but was in no rush. Good value.
Good service and great price.
Took us to the airport in a timely manner and collected us upon our return also in a timely manner. Will use again when next flying from Heathrow and would highly recommend them both for service and cost.
The service was good apart from waiting…
The service was good apart from waiting for pickups to and from airports and the car covered in mud when I cleaned the car before I went on holiday
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