Tidalvape Reviews 

172
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 44 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being exceptionally helpful, knowledgeable, and friendly, often going above and beyond to assist with product choices and provide excellent advice. The overall service and customer support are frequently highlighted as outstanding, with many people appreciating the pleasant and polite interactions. People also value the good range of products and the valuable guidance received when making purchases. However, some customers also noted instances where staff members appeared inattentive or unprofessional, sometimes focusing on personal activities rather than assisting shoppers.

What people talk about most

Staff

Clients share positive opinions on staff, with many reviewers consistently praising their friendliness,... See more

Service

Consumers find service to be positive, with many reviewers consistently praising the excellent customer... See more

Product

Users describe positive interactions with product, often highlighting the helpfulness of staff in providing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I go into the Gloucester store pretty frequently and am always greeted by Ames. She is always all hands on deck with helping myself and my husband with all of our vaping needs. On most occasions i won... See more

Rated 5 out of 5 stars

Nathan and Jade at the ‘Bournemouth Tidal vape store’ were extremely helpful. I wanted to cut down on my nicotine consumption, get more for my money and a vape with lots of flavour. Cannot fault the s... See more

Rated 5 out of 5 stars

Great customer service within Southampton Shirley's Tidalvape shop, especially to Shane and Co sorry forgot gentlemans name begins S. Great advice giving very welcoming and polite helped us to purchas... See more

Rated 5 out of 5 stars

I normally pop in to tidal vape every month to top up on liquids and coils and Jess who served me today was very helpful and had great upselling skills I normally buy 3 liquids and 5 coils I left wi... See more


Company details

Written by the company

Flavour experience is our passion. Our aim is to bring to you the best brands and flavours from all parts of the globe, as any delicatessen would strive to achieve. We will actively seek new products, to offer you the first opportunity to experience innovation in the industry. We will seek organic products where we can trace the origin of their ingredients and help you understand our suppliers story.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

172 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.4

All reviews

(172)

44 reviews in the last 12 months

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Rated 5 out of 5 stars

I have to say outstanding Simon aka Si…

I have to say outstanding Simon aka Si (boscombe) your service and recommendations were spot on. I was looking for an alternative to an elf bar disposable the knowledge you provided has saved me money and reduced my nicotine levels while keeping those flavours flowing you have got this brilliant 👏
Thank you

2 March 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service from Connor in Eastleigh

Visited the Eastleigh store today to look at vape pod kits. Wasn’t really sure what I was after, only that I wanted something refillable so I wouldnt keep buying disposable vapes. Connor served me and was extremely helpful, explaining how they work and the different refills available and answered my questions. Excellent service and highly recommend.

4 March 2023
Unprompted review
Rated 5 out of 5 stars

Amazingly helpful

Extremely helpful and friendly honest chap, nothing too much trouble to explain things , we had first gone to the vape shop opposite and the two lads were just sat talking laughing showed no interest that customers had come in hence we left, luckily we found tidal vape in Eastleigh which will definitely be where we will now go well done to you !!!

19 January 2023
Unprompted review
Rated 5 out of 5 stars

Mike

Mike? in the shop very helpful choosing what I was after and setting it all up too.very polite helpful deffo recommend this shop and them that's it's inside.
Great advice too friendlyx

15 January 2023
Unprompted review
Rated 5 out of 5 stars

Second review I'm making now.

Second review I'm making now.
But my experience has been fantastic with tidal vape Winchester. And the staff are fantastic and so helpful and cheery especially Tony. Always manages to put a smile on my face as well, even on my darkest days.
THANK YOU

12 January 2023
Unprompted review
Rated 5 out of 5 stars

I usually get premium juices online

I usually get premium juices online, but today i tried Tidal Vapes in Boscombe, Bournemouth. I didnt get his name, but the gentleman who I spoke to deserves 10/10 for customer service as well as his knowledge. I purchased 3 bottles, and I have to say the quality is on par with tge premium juices I have brought online. He took timeout after me telling him what I was looking for, and nailed it 100%.
The only downside is that I walked passed this shop for over a year and never gave it chance. More fool me.

2 January 2023
Unprompted review
Rated 5 out of 5 stars

Poole store

I do believe the ladies name today was Poppy, I'm terrible remembering. Full west country accent. Poole store.
Went in for a new vape and a few oils. Great customer service, helped me pick out one that would suite me. Also filled the tank and set up watts etc.

15 November 2022
Unprompted review
Rated 5 out of 5 stars

Si in Boscombe 5 star customer service and knowledge

Always outstanding service and prices. Great quality and choice of liquids and disposable e-cigarettes. Si in Boscombe store is very friendly and knowledgeable, helped me to choose the vape and a liquid and gave me a good advice. He doesn't sell for the sake of selling. The reward system is great as well. I wouldn't go anywhere else.

3 November 2022
Unprompted review
Rated 5 out of 5 stars

5* for Skye! 😄

I was served this evening by a lovely lady named Skye. I would personally give her 5* for her help and her courteous manner. Definitely would recommend this place. Thanks again!

1 November 2022
Unprompted review
Rated 5 out of 5 stars

I had to visit tidal vape today after a…

I had to visit tidal vape today after a very long day as my vape stopped working 😭and aidan was in the Shirley shop where today and he was very helpful and explained everything to me 100% customer service highly recommended thank you for help much appreciated 😊

13 October 2022
Unprompted review
Rated 5 out of 5 stars

Southampton Shirley high street

Southampton Shirley high street
I was served by PJ yesterday and had a great first experience at tidal vape.
PJ was super friendly, funny and welcoming. He was very knowledgeable and helpful. I will definitely be going back. Thank you so much!

24 September 2022
Unprompted review
Rated 5 out of 5 stars

Online Customer service- Ashley

Following my first order I was a little weary and had some questions/concerns about delivery so I called the number online and my call was promptly answered by the wonderful Ashley where she assured me, answered any questions I had in detail, whilst being incredibly friendly and kind. Ashley provided outstanding customer service and followed up my next order with a lovely email. She was a delight and represents Tidal Vapes wonderfully. A real asset to this company. For a while I purchased vape items through another online provider but since this wouldn’t go back and have recommended to many fellow vape users. Thank you Ashley

27 July 2022
Unprompted review
Rated 5 out of 5 stars

Tidal Vape Boscombe

Tidal Vape Boscombe. I been using this store for over a year now. I buy all my kits, juice and coils from there. Simon is always friendly, helpful and is a font of knowledge with regards to vaping.

12 June 2022
Unprompted review
Rated 1 out of 5 stars

Visited the Chandlers Ford shop to buy…

Visited the Chandlers Ford shop to buy a new Mod. Was advised in the shop that "I" had to buy an external charger for the batteries as the front usb port was only used for updates. When I found out a day later that the mod actually charges direct and called the shop to discuss they made me out to be a Liar!!! they said that the store assistance is denying it and they have to take his word for it. They couldn't explain as to why I would buy a big ugly charger if this was not needed. Staff obviously dont know their products and do nothing to resolve the issue... Will totally avoid.

7 June 2022
Unprompted review
Rated 5 out of 5 stars

Amazing Shop, Amazing service

I have visited the Lansdowne store several times and the woman who always serves me is so friendly and helpful and its always a pleasure to go back to her. She knows everything about what they stock and is lovely to talk to. Highly recommend this place to any vaper. Good prices, deals and amazing service.

22 April 2022
Unprompted review

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