Tidalvape Reviews 

172
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 44 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being exceptionally helpful, knowledgeable, and friendly, often going above and beyond to assist with product choices and provide excellent advice. The overall service and customer support are frequently highlighted as outstanding, with many people appreciating the pleasant and polite interactions. People also value the good range of products and the valuable guidance received when making purchases. However, some customers also noted instances where staff members appeared inattentive or unprofessional, sometimes focusing on personal activities rather than assisting shoppers.

What people talk about most

Staff

Clients share positive opinions on staff, with many reviewers consistently praising their friendliness,... See more

Service

Consumers find service to be positive, with many reviewers consistently praising the excellent customer... See more

Product

Users describe positive interactions with product, often highlighting the helpfulness of staff in providing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I go into the Gloucester store pretty frequently and am always greeted by Ames. She is always all hands on deck with helping myself and my husband with all of our vaping needs. On most occasions i won... See more

Rated 5 out of 5 stars

Nathan and Jade at the ‘Bournemouth Tidal vape store’ were extremely helpful. I wanted to cut down on my nicotine consumption, get more for my money and a vape with lots of flavour. Cannot fault the s... See more

Rated 5 out of 5 stars

Great customer service within Southampton Shirley's Tidalvape shop, especially to Shane and Co sorry forgot gentlemans name begins S. Great advice giving very welcoming and polite helped us to purchas... See more

Rated 5 out of 5 stars

I normally pop in to tidal vape every month to top up on liquids and coils and Jess who served me today was very helpful and had great upselling skills I normally buy 3 liquids and 5 coils I left wi... See more


Company details

Written by the company

Flavour experience is our passion. Our aim is to bring to you the best brands and flavours from all parts of the globe, as any delicatessen would strive to achieve. We will actively seek new products, to offer you the first opportunity to experience innovation in the industry. We will seek organic products where we can trace the origin of their ingredients and help you understand our suppliers story.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

172 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.4

All reviews

(172)

44 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Andover store. See Drew. Top dude. !

I went to the Andover store today. Didn’t really know what I wanted. I was served by Drew. Top bloke. Could sell ice to an Eskimo. He’s friendly. Funny. Knows his stuff and understood my needs.
He didn’t rip me off. Didn’t try sell me and I didn’t need. I recommend this shop but… go see Drew. He’s a dude.

2 August 2023
Unprompted review
Rated 5 out of 5 stars

Would 100% recommend this store

Would 100% recommend this store. The staff are very lovey and helpful. A lovely lady called Ree helped me find what I was looking for. I purchased a new device and she helped me set it up. And they have some amazing offers in store.

11 July 2023
Unprompted review
Rated 5 out of 5 stars

Tides in at Southsea

Staff at Southsea Tidal Vape always cheerful, friendly and really helpful. Rhi and James keep a good stock of disposables and I always find what I need. Service is quick and efficient and they encourage recycling which is a great incentive to keep our streets clean. The tide ebbs and flows at Tidal Vape Southsea ⛵😀 Cheers ✔

9 July 2023
Unprompted review
Rated 1 out of 5 stars

Hi everyone

Hi everyone. If I was intending to purchase a vape or any other consumables “tidal vape” would be my last choice. My boyfriend recently purchased a £60 vape for me which turned out to be unusable. Upon returning to the shop the following day I was disgusted to discover that the excuse for a “manager” / “próprioter” was not only incapable of correcting the issue with my purchase but he also refused to reimburse me or offer me a replacement. AVOID THIS ESTABLISHMENT AT ALL COST.

21 June 2023
Unprompted review
Rated 1 out of 5 stars

Been ordering goods since they openend…

Been ordering goods since they openend and spending good money.Delivered by hand many times then started using DPD this weekend my delivery was posted to wrong address so called them and recieved no help or customer service and was told its DPD fault.Called yesterday and a arrogant guy listenend to my problem and said call me back but this didnt happen.Just answer phone in shop.These people happy to take money but dont want to know when something goes wrong and people left out of pocket.I will call them when they decide to answer phone and tell them under data protection act to delete and cancel my account.Never again taken for a ride by these people.

11 June 2023
Unprompted review
Rated 1 out of 5 stars

Shirley store

I buy often one pack of 10 pieces of Elf bars and 9 of 10 packs have no flavour at all,nothing, only steam and burnt, bitter taste.
I know isn t their fault because the are only selling, but....That was my Last time buying from this store. Only bad stuff the supplier are given to them.
No more from this shop.

6 June 2023
Unprompted review
Rated 5 out of 5 stars

Karla served us in portswood tidal vape…

Karla served us in portswood tidal vape and her customer service was excellent. She was very helpful and showed us a new range of liquids. She also was very informative about the products you have to offer in store this was fantastic can’t wait for our next trip to the vape shop

30 May 2023
Unprompted review
Rated 5 out of 5 stars

Hythe store have great staff!

I use the shop in Hythe the most. The staff are very friendly and helpful. They understand all the products well and can give great advise and guidance. I don't use any other stores because these guys are the best ones. I also use the loyalty points which is a great little extra.

7 May 2023
Unprompted review
Rated 5 out of 5 stars

Service with the personal touch

Tidal Vape in Shirley have been my go to since it opened. Every staff member has been really friendly and knowledgeable, even taking the time to chat about things unrelated to vaping. They are happy to order in what they don't have in stock and remember who I am when i go in to collect.

The personal touch is much appreciated.

29 April 2023
Unprompted review
Rated 5 out of 5 stars

First time I’ve ever seen Tidal Vape in…

First time I’ve ever seen Tidal Vape in Palmerston road, I needed some vape juice so I decided to go in and check it out.
DO NOT GO TO AJY OTHER VAPE SHOP..
Tidal vape is the only store you’ll need or want. They have an amazing selection of vapes/accessories and easily accessible juice so you can really find what you want.
Along with expert knowledge and 10/10 customer service from the store worker it was a pleasure to shop at Tidal Vape. Really friendly staff, would definitely recommend!

18 April 2023
Unprompted review

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