Tidalvape Reviews 

172
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 44 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being exceptionally helpful, friendly, and knowledgeable, often providing excellent advice and making interactions pleasant. People appreciate the polite service and the staff's ability to cater to individual needs, ensuring a positive experience. The company is also noted for its impressive range of products and good value deals, with many consumers recommending it for their vaping needs. However, some customers also noted issues with staff behavior and sales tactics. A few people felt staff were too focused on upselling, creating an uncomfortable environment, or were unprofessional by being distracted or making inappropriate comments.

What people talk about most

Staff

People report positive experiences with staff, consistently describing them as friendly, helpful, and... See more

Service

Users describe positive interactions with service, highlighting excellent customer service and helpful staff... See more

Product

Consumers find the product to be positive, with many recommending the company for its best prices, options,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I go into the Gloucester store pretty frequently and am always greeted by Ames. She is always all hands on deck with helping myself and my husband with all of our vaping needs. On most occasions i won... See more

Rated 5 out of 5 stars

Nathan and Jade at the ‘Bournemouth Tidal vape store’ were extremely helpful. I wanted to cut down on my nicotine consumption, get more for my money and a vape with lots of flavour. Cannot fault the s... See more

Rated 5 out of 5 stars

Great customer service within Southampton Shirley's Tidalvape shop, especially to Shane and Co sorry forgot gentlemans name begins S. Great advice giving very welcoming and polite helped us to purchas... See more

Rated 5 out of 5 stars

Popped into the Portsmouth branch a couple of weeks ago & I was so impressed with Ryan & Jess. They told me all about what deals were on, very friendly and approachable. They made my visit fun & I had... See more


Company details

Written by the company

Flavour experience is our passion. Our aim is to bring to you the best brands and flavours from all parts of the globe, as any delicatessen would strive to achieve. We will actively seek new products, to offer you the first opportunity to experience innovation in the industry. We will seek organic products where we can trace the origin of their ingredients and help you understand our suppliers story.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

172 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(172)

44 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Been using tidal vape for a couple of…

Been using tidal vape for a couple of years, and today confirmed why. Had a minor problem with my new kit & the guys at the Falkland square store were really helpful and sorted me out with the kind of courtesy & friendly help that is sometimes missing in retail stores. Big thank you to you, obviously recommending the store if anyone asks me for a vape shop. Kind regards.

19 November 2023
Unprompted review
Rated 5 out of 5 stars

Louise was fab!

Louise was fab! Really helpful and polite! We came in with our baby and our dog and she couldn't have been more welcoming! Many thanks! We have already ordered online and really appreciate her help and great service :) we will be back!!

17 October 2023
Unprompted review
Rated 5 out of 5 stars

Andover Vape shop

My partner & myself went to the Andover Vape shop yesterday to have a look at getting some flavoured juice. We spoke to Drew & Connor. They gave us some very good advice on & how to use different juice. I would recommend anyone going into the Andover shop & speaking with these guys. A real pleasure to meet you both. They both get 5 stars from us

17 October 2023
Unprompted review
Rated 1 out of 5 stars

Staff are grim

Used three of their shops across 2 cities, until a member of staff laughed in my face because of my appearance in Southsea. Rang Head Office to discuss it, left two voicemails. Nothing.

No one ever contacted me. Furthermore they run a 3 for £30 offer, yet never have the stock to fulfil it.

Avoid like the plague, the staff need to grow up.

5 October 2023
Unprompted review
Rated 5 out of 5 stars

I use a lot of there shops

I use a lot of there shops, from Totton to Bournemouth and in every shop I have had a great and friendly exercise with very very helpful staff, and they don't rush you. I would strongly recommend them. Go give them a go

20 September 2023
Unprompted review
Rated 5 out of 5 stars

Tidal Vape New Milton Store

Recently started shopping at New Milton Tidal Vapes after moving on to refillable vapes and it's been a pleasure to shop there. The staff are always so friendly, helpful, enthusiastic, and knowledgeable. Theo was brilliant at helping me choose some some new products this week, many thanks! Would definitely recommend this shop.

12 September 2023
Unprompted review
Rated 5 out of 5 stars

Excellent Customer service and…

Excellent Customer service and communication , welcomed as soon as entered shop with a smile very polite and very helpful with queries I had keep up good work Ash your doing an amazing job 👍 (Weymouth branch )

11 September 2023
Unprompted review
Rated 5 out of 5 stars

Tia and Josh were very professional

Tia and Josh were very professional, listened to what I would personally like, gave options and helped picked juice. Great value for money, reassurance of any problems concerned. Basically any questions were answered.
Will be using this store as my go to. 2 weeks of using what Tia advised with No ciggy. Thankyou guys.

21 August 2023
Unprompted review
Rated 5 out of 5 stars

Went into the store in Poole and was…

Went into the store in Poole and was served by Jess she was amazing friendly and very knowledgeable on the different vapes and gave us exactly what we needed very pleased with purchase thankyou Jess

28 August 2023
Unprompted review
Rated 5 out of 5 stars

Went into the Blandford store and was…

Went into the Blandford store and was greeted by Charlie who I must say knew his stuff and went through various options with me as this was all new to me. Great help and fab service, well done.

3 August 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look