So originally I gave this company a 1 star review but upon speaking with the owner and realising once she knew about the problem with my order she did everything to try and rectify this for me. I h... See more
Company replied
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See what reviewers are saying
Cora sent out a text to confirm if a next day delivery time slot was convenient a short while after I placed my order. My delivery was nicely bagged up and perfect. This is a fabulous local small co... See more
Company replied
Amazing company lovely staff and would highly recommend for anyone looking to find really good Korean/Japanese food! 😋 All super tasty and really glad I found them, they even do local delivery wh... See more
Very many positives from my experience. First is that finding pork belly has been very hard to find and they were able to provide it at a really good price whilst also being high quality. Secondly, de... See more
Company replied
Company details
Written by the company
Do you like cooking Asian food? We often miss the taste of Asian food and the biggest problem is finding the right ingredients to cook Asian dishes that taste like home. We bring inspiration from Korea, Japan, Taiwan, Hong Kong, Singapore, Malaysia, Thailand, Indonesia and China to here, to help you feel a touch of Asia in our very Secret Asian grocery store. We are committed to continually brining the latest authentic Asian groceries to you at a great value, both in our online shop and grocery shop. You can be rest assured you will receive top quality products at The Secret Asia, so talk with us about our products - we're happy to help you at our Asian Groceries Shop. Thanks in advance for supporting our small and family-run business.
Contact info
Aylesbury, United Kingdom
- info@thesecretasia.co.uk
- thesecretasia.co.uk
4.4
Excellent
172 reviews
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Never disappoints
Absolutely love this store, such amazing selections and great prices. Delivery is always super speedy and everyone is very kind, thank you
2 September 2022
Outstanding same day delivery !
28 August 2022
Super fast service and great customer…
Super fast service and great customer service. Well done The Secret Asia!
30 June 2022
Prompt delivery
Prompt delivery! Items are fairly well priced and often found better deals than Cash and Carry or high street stores. Lots of authentic items.
17 June 2022
Great service !
11 June 2022
Happy!
Very happy with my first order from The Secret Asia. Delivery of frozen items happened fast, and all goods were in great condition.
22 February 2022
Had a brilliant experience with them
Had a brilliant experience with them. easy to find products on website, checkout was great as it included normal card and not just PayPal etc. Delivery was fast and items where in order and how they were shown to be. No complaints A+++
10 February 2022
Great customer journey with quick responses and deliveries.
Great customer journey with quick responses. Amazing selection of products from the Far East especially the unusual sweet and savoury delicacy from Japan, S. Korea and Taiwan.
7 February 2022
Fantastic customer service
First time we have ordered from this company and will definitely be ordering again.
Easy ordering system and delivery fantastic!
Food was great too.
6 February 2022
Great service and food!
4 February 2022
I can easily recommend The Secret Asia…
I can easily recommend The Secret Asia shop - I am a returning customer after the first purchase: Communication 5*, speed of delivery 5*, product quality 5* - very kind and professional business! Thank you for making my shopping a pleasurable experience!
2 February 2022
Reply from The Secret Asia
Thank you for the time to leave the review. We are happy to hear that you enjoy the products from us!
Great service as always.
2 February 2022
Always a pleasure, fantastic service.
Always a pleasure shopping at the Secret Asia.
I shopped in-store and an item I really wanted (NEEDED) was out of stock. They messaged me later that day to say a delivery had just arrived and then they delivered it to me that evening!
You really can't get better service.
Fantastic family run company, i will shop with them time and time again.
5 January 2022
Reply from The Secret Asia
Thank you for the time to leave the review and supporting our small business. :-)
Got my products
Got my products, great despite taking a little longer to arrive. Would recommend!
5 January 2022
Reply from The Secret Asia
Thank you for taking the time to leave the review. We appreciate your feedback and your voice matter to us. We will improve the service regarding the delivery time and tracking in the future.
Fantastic place
28 December 2021
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