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TheRugShopUK Reviews 

606
•
TrustScore 4.5 out of 5

4.4

Rug Store
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Review summary

Created with AI, based on recent reviews

Evaluating 68 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the products are reasonably priced, beautifully coloured, and look even better in real life than promotional pictures online. Shoppers deeply appreciate the exceptionally quick delivery times, noting that orders always arrive promptly, securely wrapped, and exactly as described in the listing. Some reviewers were not happy with product issues, noting occasional problems such as items arriving badly damaged, fading colours, or fraying edges after a few months of use. However, a small portion of people felt frustrated by unexpected delivery delays, missing tracking information, or complicated return arrangements.

What people talk about most

Product

Reviewers mention positive feedback about product quality and description accuracy. Consumers consistently... See more

Delivery service

Users describe positive interactions with delivery_service, consistently praising the quick shipping times... See more

Quality

Customers consistently note positive experiences with quality, highlighting that items are well made,... See more

Order

Clients share positive opinions on order, highlighting a straightforward and simple checkout process.... See more

Price

Reviewers highlight positive aspects of price, noting that products are reasonably and competitively priced... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am absolutely delighted with the excellent value for money rugs I received with delightful customer service. The rugs look great, feel great underfoot, and help keep my flat sounding great as I w... See more

Rated 5 out of 5 stars

I had a really positive experience with The Rug Shop UK! Their customer support team was super helpful when I had a small issue with my order. I reached out through the live chat, and they replied al... See more

Company replied

Rated 5 out of 5 stars

Having taken several rugs back to other stores due to suitability and poor quality I visited The Rug Shop on a recommendation. Matthew spent a huge amount of time with us and was so helpful and patie... See more

Company replied

Rated 5 out of 5 stars

I bought 3 rugs from the rug shop. All were as described, reasonably priced & delivered within the promised timeframe. I had to send the first rug back (colour didn’t match the intended room) and the... See more

Company details

  1. Rug Store

Written by the company

The Rug Shop UK serves as your ultimate destination to discover the perfect rug for your space. With a vast selection boasting over 15,000 designs and colors, including options tailored for children's rooms, kitchens, and bedrooms, we cater to diverse tastes. Our collection also features large living room rugs in various styles like wool, shaggy, and striped, ensuring ample choices. Enjoy the assurance of the lowest prices online, thanks to our price match promise. Should you find any of our rugs cheaper elsewhere, we not only match the price but guarantee to beat it. Every rug in our collection is meticulously curated from leading designer brands to seamlessly complement your home. Whether you prefer modern contemporary or classic traditional styles, our extensive range ensures you'll discover precisely what you're seeking.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

606 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 66% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.4

All reviews

(606)

65 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Fantastic Service & Amazing Quality…

Fantastic Service & a Beautiful Creamy White Rug, Fabulous Quality, Feels Really Soft & Silky.
All round a Wonderful Experience, Great Choice & Quick Delivery : )

Order no : 2000066598
Thanks

15 November 2023
Unprompted review
Rated 5 out of 5 stars

More than pleased!

I bought a lovely woollen rug with a non slip rug grip sheet. The woollen rug is exactly as I had hoped for, not too thick but still very cosy. Excellent service from the TheRugShopUK, I can highly recommend them.
#1000046268

4 November 2023
Unprompted review
Rated 5 out of 5 stars

Order no 2000066537

Order no 2000066537

We received the beautiful Colorado rug last week in the largest size for our playroom. Makes the room look so smart and elegant! Great service comes all wrapped very neat and secure.

15 November 2023
Unprompted review
Rated 4 out of 5 stars

order #2000066437

order #2000066437 - Quick delivery. Lovely thick warm rug, only reason its not 5* is because the colour was a fair bit lighter than anticipated but thats always a chance with online shopping (would only have deducted 0.5 * if it was an option as the rug is lovely) anti slip mat for underneath also very good.

6 November 2023
Unprompted review
Rated 5 out of 5 stars

ORDER 1000046206

ORDER 1000046206

I searched for this particular rug across the varies websites and decided on The Rug Shop due to price and the feedback.
It was a no hassle purchase, I was kept informed of the dispatch and delivery and given a time slot on the morning of delivery. Rug is as pictured a lovely sage green and we are very pleased with it.

31 October 2023
Unprompted review
Rated 5 out of 5 stars

Order no 2000066306

Order no 2000066306
Love my rug.
Colours true to photos and even softer to the touch than it looks.
This is my second purchase from The Rug Shop and have not been disappointed with service or delivery.
Would definitely recommend.

7 November 2023
Unprompted review
Rated 5 out of 5 stars

Great price and service from the Rug Seller

From order date to delivery the whole experience was stress free. We are delighted with the rug we ordered and the service provided by the Rug Seller. We shopped around and found their price was unbeatable. The rug arrived on the day promised and looks wonderful in our home. Many thanks. Well done.
#2000066294. Derek Irving

6 November 2023
Unprompted review

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