Almost perfect. The Lelivere fabric is 5 stars and arrived quickly considering it was coming from France. Not so happy that when I encountered an issue when placing the order (it was a bank check... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
- Decoration and Interior Design Store
- Blinds Shop
- Curtain Supplier and Maker
- Fabric Store
- Rug Store
- Wallpaper Store
Written by the company
We’re Jane Clayton & Company - the leading online retailer of designer wallpaper, fabric, rugs and made to measure furnishings.
Contact info
Jane Clayton & Company Retail Ltd, Paulton House, Paulton, Bristol, BS39 7SX, Bristol, United Kingdom
- 01761 404505
- team@janeclayton.com
- janeclayton.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Samples arrived today
Samples arrived today, placing my order tonight. Can't wait to complete my project with Jane Clayton & Co
James Doster in TX
Samples arrived within days just…
Samples arrived within days just waiting to confirm how much I need before ordering as it is a very expensive paper so o my order what’s needed
Fast and effective customer service
Fast and effective customer service. Lovely wallpaper
Excellent service on several occasions…
Excellent service on several occasions now - great product range and quick delivery.
Good service kindness and accuracy
I’m satisfied.
All the services and the website are well organized, except from the real availability of the products.
I chose a tissue that was in the catalogue, I concluded the order with payment and than I have been contacted to advise me that it took two months for having the new stock.
Than they postponed with kindness again for further two times, proposing also the refund and I accepted these postponements.
At the third one I couldn’t wait and decided to change the product.
The service was efficient and perfect I also received the refund for the price difference so I am satisfied in the end.
However I would like to highlight that it is still possible to buy the product I chose in the original order as it is available in this moment whilst it isn’t and I wonder if there are other products in this situation.
It’s only a matter of more accuracy, any case I will recommend Jane Clayton.
Many thanks.
I ordered a number of wallpaper samples…
I ordered a number of wallpaper samples from Jane Clayton. They arrived promptly and were of fabulous quality. Thanks very much 😊
Great experience
Beautiful blind which, when we finally put it up, fitted perfectly and completes our kitchen. Very happy with the whole process from putting in the order to receiving the finished item.
You have plenty of stock items and all…
You have plenty of stock items and all are delivered quickly. My only most is the amount you charge for delivery. There must be cheaper couriers that you could use. Your charges are steep
Beautiful rug. Good communication!
I ordered a rug from Jane Clayton . Unfortunately after I’d ordered I was told it was out of stock and wouldn’t be available for 6 weeks. I agreed to wait. Whenever I contacted them I got replies within a day or so and they were very helpful and courteous.
I love the rug and despite the delays I would order from them again.
Great delivery speed
Great delivery speed. Great communication and great packaging.
Be careful when you order
Be careful when you order, if unused items are not returned within thirty days, you are stuck with it, and their wallpaper calculater always gets you to overorder, and then you are stuck with a roll of £200 wallpaper, and they just bat you off, not interested go away..you are past the 30 day deadline, their telephone attitude just stinks
Great choices, self-explanatory ordering process
Very simple to use website. Lots of appealing products. I ordered several samples and they came in the mail in a helpful folder which looked like something it would be good to have for a professional keeping track of individual clients and their preferences.
Excellent product at the best price
Excellent product at the best price, superbly packaged quick delivery
Excellent service
Great sampling service
Great sampling service. Had a phone call to discuss suitability for bathroom and received good advice. Will be following up with a purchase!
Very prompt service
Very prompt service, and despatch of goods which are just what I wanted. Thank you.
Ordered wallpaper online and it was…
Ordered wallpaper online and it was delivered quite quickly. The wallpaper looks lovely on the wall and is really good quality, not thin and flimsy like some others.
Quality wallpaper,fast delivery and…
Quality wallpaper,fast delivery and very happy.
Lovely wallpaper quick delivery very…
Lovely wallpaper quick delivery very happy 😊
Amazingly efficient
Amazingly efficient. Ordered and requested order to be delivered quickly as we were moving. Arrived in record time. Thank you for taking my request into account and being so helpful with messages and responses.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








