Jane Clayton & Co Reviews 

701
•
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 161 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the wide range of beautiful fabrics and wallpapers, noting that the items arrive quickly and are well packaged for delivery. People also appreciate the convenient and efficient sampling service, stating that the helpful options make choosing materials for home design projects much easier. However, some people mentioned experiencing frustrating delivery delays and slow communication when trying to track orders or resolve shipping issues. A few consumers were also dissatisfied with receiving unexpected charges or encountering strict policies when attempting to return items. Some reviewers noted occasional confusion regarding company names or minor issues with packaging quality upon arrival.

What people talk about most

Product

Reviewers highlight positive aspects of product quality and presentation, often praising the wonderful... See more

Delivery service

Consumers find delivery service to be positive, frequently highlighting fast shipping times and prompt... See more

Order

Users describe ambiguous interactions with order processes, as opinions regarding the ordering experience are... See more

Quality

People report positive experiences with quality, highlighting beautiful, thick materials, stunning designs,... See more

Service

Customers consistently note positive experiences with service, highlighting prompt delivery, fast shipping,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Almost perfect. The Lelivere fabric is 5 stars and arrived quickly considering it was coming from France. Not so happy that when I encountered an issue when placing the order (it was a bank check... See more

Rated 4 out of 5 stars

I actually only orderd a sample of wallpaper which I found to be different and attractive. It came quickly and it's good to see how it might look on the wall if chosen and choose paint colours, fabri... See more

Rated 4 out of 5 stars

Jane Clayton had the wallpaper we had difficulty sourcing in the colourway we wanted. We didnt realise it had been dispatched under another company name which caused confusion but delivery was under 5... See more

Rated 5 out of 5 stars

I ordered several samples if fabric for a bedroom Roman blind. All the fabrics are beautiful,good weight and will make lovely blinds, I'm just now spoilt for choice but will order once I have decided... See more


Company details

  1. Decoration and Interior Design Store
  2. Blinds Shop
  3. Curtain Supplier and Maker
  4. Fabric Store
  5. Rug Store
  6. Wallpaper Store

Written by the company

We’re Jane Clayton & Company - the leading online retailer of designer wallpaper, fabric, rugs and made to measure furnishings.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

701 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(701)

165 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Good service kindness and accuracy

I’m satisfied.
All the services and the website are well organized, except from the real availability of the products.
I chose a tissue that was in the catalogue, I concluded the order with payment and than I have been contacted to advise me that it took two months for having the new stock.
Than they postponed with kindness again for further two times, proposing also the refund and I accepted these postponements.
At the third one I couldn’t wait and decided to change the product.
The service was efficient and perfect I also received the refund for the price difference so I am satisfied in the end.
However I would like to highlight that it is still possible to buy the product I chose in the original order as it is available in this moment whilst it isn’t and I wonder if there are other products in this situation.
It’s only a matter of more accuracy, any case I will recommend Jane Clayton.
Many thanks.

21 May 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

Beautiful blind which, when we finally put it up, fitted perfectly and completes our kitchen. Very happy with the whole process from putting in the order to receiving the finished item.

5 May 2026
Unprompted review
Rated 4 out of 5 stars

Beautiful rug. Good communication!

I ordered a rug from Jane Clayton . Unfortunately after I’d ordered I was told it was out of stock and wouldn’t be available for 6 weeks. I agreed to wait. Whenever I contacted them I got replies within a day or so and they were very helpful and courteous.
I love the rug and despite the delays I would order from them again.

18 September 2026
Unprompted review
Rated 1 out of 5 stars

Be careful when you order

Be careful when you order, if unused items are not returned within thirty days, you are stuck with it, and their wallpaper calculater always gets you to overorder, and then you are stuck with a roll of £200 wallpaper, and they just bat you off, not interested go away..you are past the 30 day deadline, their telephone attitude just stinks

14 September 2026
Unprompted review
Rated 5 out of 5 stars

Great choices, self-explanatory ordering process

Very simple to use website. Lots of appealing products. I ordered several samples and they came in the mail in a helpful folder which looked like something it would be good to have for a professional keeping track of individual clients and their preferences.

1 September 2026
Unprompted review
Rated 5 out of 5 stars

Amazingly efficient

Amazingly efficient. Ordered and requested order to be delivered quickly as we were moving. Arrived in record time. Thank you for taking my request into account and being so helpful with messages and responses.

14 August 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look