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TheRugShopUK Reviews 

612
•
TrustScore 4.5 out of 5

4.5

Rug Store
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Review summary

Created with AI, based on recent reviews

Evaluating 68 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the ordering process is simple, prices are very affordable compared to expensive high street shops, and deliveries always arrive quickly within the promised timeframe. People also love the quality of the rugs, noting that the materials feel great underfoot, colors look beautiful, and everything matches their initial expectations perfectly. However, some customers also noted that they experienced frustrating delivery delays, communication gaps, or received incorrect items. A few individuals additionally reported issues with courier scheduling and mentioned serious problems with products arriving damaged or wearing out prematurely.

What people talk about most

Product

Customers report widespread satisfaction and delight with the product, highlighting exceptional quality and... See more

Delivery service

Users describe positive interactions with delivery_service, consistently highlighting fast shipping times and... See more

Quality

Consumers find quality to be positive and consistently praise the well-made items. Reviewers frequently... See more

Order

Reviewers mention positive feedback about order processes, highlighting easy navigation, simple checkout, and... See more

Price

Reviewers highlight positive aspects of price, consistently praising the unbeatable costs and great value... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am absolutely delighted with the excellent value for money rugs I received with delightful customer service. The rugs look great, feel great underfoot, and help keep my flat sounding great as I w... See more

Rated 5 out of 5 stars

I had a really positive experience with The Rug Shop UK! Their customer support team was super helpful when I had a small issue with my order. I reached out through the live chat, and they replied al... See more

Company replied

Rated 5 out of 5 stars

I bought 3 rugs from the rug shop. All were as described, reasonably priced & delivered within the promised timeframe. I had to send the first rug back (colour didn’t match the intended room) and the... See more

Rated 5 out of 5 stars

Quality Rug, exactly what we wanted. I was about to order the very same rug from another company (they’d changed the product name slightly) when I decided to see if the same rug could be sourc... See more

Company replied

Company details

  1. Rug Store

Written by the company

The Rug Shop UK serves as your ultimate destination to discover the perfect rug for your space. With a vast selection boasting over 15,000 designs and colors, including options tailored for children's rooms, kitchens, and bedrooms, we cater to diverse tastes. Our collection also features large living room rugs in various styles like wool, shaggy, and striped, ensuring ample choices. Enjoy the assurance of the lowest prices online, thanks to our price match promise. Should you find any of our rugs cheaper elsewhere, we not only match the price but guarantee to beat it. Every rug in our collection is meticulously curated from leading designer brands to seamlessly complement your home. Whether you prefer modern contemporary or classic traditional styles, our extensive range ensures you'll discover precisely what you're seeking.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

612 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 66% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.5

All reviews

(612)

71 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Great price and service from the Rug Seller

From order date to delivery the whole experience was stress free. We are delighted with the rug we ordered and the service provided by the Rug Seller. We shopped around and found their price was unbeatable. The rug arrived on the day promised and looks wonderful in our home. Many thanks. Well done.
#2000066294. Derek Irving

6 November 2023
Unprompted review
Rated 5 out of 5 stars

Great Value Rug Company

Searched around for a large deep rug and came across The Rug Shop great selection and great value with a super fast dispatch Highly Recommended 👍
(Order #1000046161)

31 October 2023
Unprompted review
Rated 5 out of 5 stars

Order#2000065952

Order#2000065952
The rug is of a very high quality and very well made. The ordering process was very easy and we were kept informed about the delivery and the delivery was on time. Overall, we are very pleased with the product and service.We will be buying another very soon.

24 October 2023
Unprompted review

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