This rug completely transformed my living room. The texture is soft underfoot but still feels durable and well-made. The colors are rich without being overpowering, and they tie the whole space togeth... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Needed a floor covering in a small extension off my kitchen that is the pathway for my often wet, muddy and sometimes caked in grass dog. I got a plastic rug often used as an outside rug, which fits w... See more
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I bought the Rocco Washable Flatweave Cream Rug in size 160x230 and I’m really happy with it. It’s beautiful, cozy, and soft, and it adds a warm, natural feel to the room. The neutral colour and... See more
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I thought I had ordered a Ruggable rug as I had already had one and wanted a new one. But I have to say I’m so pleased with this rug, it’s beautiful and thicker than the old Ruggable one and literally... See more
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Company details
About The Rugs
Written by the company
At The Rugs, we believe a rug does more than cover a floor; it sets the tone, defines the space, and brings your home to life.
Our curated collection features everything from timeless living room rugs to stylish and washable rugs perfect for everyday life. Create flow with elegant runners, add warmth to your kitchen with thoughtfully designed kitchen rugs, or bring character to your patio with our weather-resistant outdoor rugs.
Whether you're seeking subtle minimalism or bold statements, you'll find a rug that reflects your style, and fits every room, effortlessly.
Our Service
Written by the company
- Free & Fast UK Mainland Delivery
- We provide a Free & Fast Delivery service for all rugs within the UK Mainland. Orders placed before 12 pm will be dispatched on the same day.
- Free Return in 30 Days
- While we’re sure you’ll love what you’ve ordered, we understand that sometimes you might have second thoughts. We accept all return requests within 30 calendar days from the date the order is delivered.
- Outstanding Customer Service
- Your satisfaction is our priority. Our dedicated customer service team aims to respond to all enquiries within 24 hours. Whether you have a question about your order, need help choosing the right rug, or just want to chat, we're here for you. Reach us easily via Live Chat on our website or by email — whichever works best for you.
We're Always Here
for You
From browsing to buying and beyond, our dedicated customer service team is with you every step of the way.
Whether you need help choosing the perfect rug, want tips on how to care for it, or simply have a question, our friendly support team is ready to assist you whenever you need.
Contact info
7 Premus, HP19 8AP, Aylesbury, United Kingdom
- info@the-rugs.com
- the-rugs.com
Up to 55% off.
4.4
Excellent
913 reviews
Replied to 98% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quality rug bit lighter like everyone…
Quality rug bit lighter like everyone says but really looks nice
6 April 2026
Perfect rug
I have always used this store for my rugs delivery is excellent service the quality of rugs has always been great never had any problems with orders rugs have always been delivered when told they would would certainly highly recommend this company
7 April 2026
Compared to the images on the store
Compared to the images on the store, the quality of this rug is underwhelming. Recognise that the price is low, but do not have high expectations for quality or longevity of this rug.
2 April 2026
Great quality rug
Great quality rug, fantastic description, came as expected.
Delivery went smooth and as advised very quickly. Great buy
7 April 2026
I ordered a Delightful Large White rug…
I ordered a Delightful Large White rug just before Christmas sooooo happy I had to order again same rug for Living room came 2 days later put it straight down no bumps no curly edges no stress.. Fantastic..
2 April 2026
Great well made rugs
Great well made rugs. I bought two natural outdoor rugs then a faux sheepskin rug to put on my sofa to protect it from my dogs customer service is really good too. They offer free returns
6 April 2026
Very good quality rug
It took a while for the rug to arrive but it was worth the wait. Good quality and looks great.
1 April 2026
Fast efficient delivery
6 April 2026
Great service
Great service. Had issue with courier losing my original order and when contacted they were quick in resolving and dispatching a replacement
6 April 2026
Reply from The Rugs
Hi Dylan, thank you for your kind feedback! 😊We’re sorry again for the issue with the courier, but we’re really pleased we could resolve it quickly for you. We truly appreciate your patience and support.
Very pleased with the rug looked just…
Very pleased with the rug looked just how it did 8n the picture good quality for the price would recommend
30 March 2026
I had a email and text to inform me of…
I had a email and text to inform me of the delivery date, therefore I took the day off work to receive the delivery. On the day of delivery I was informed the rug had been sent to the wrong place so would not be delivered that day. Very poor service.
16 April 2026
Unprompted review
After over two weeks and 10 working…
After over two weeks and 10 working days, I still have not received my order. The tracking app is not clear and still does not advise a delivery date. Very disappointing.
I was planning on buying the equivalent runners for our stairs after seeing the rugs we’ve ordered for our living room but now I’m reluctant to place another order.
30 March 2026
Reply from The Rugs
Hi Kathy,
Thank you for sharing your feedback. We sincerely apologize for the delay and the frustration caused by the tracking information.
Please be assured that we have been in direct contact with you regarding your order.
As mentioned in our latest message, we are closely monitoring the delivery with the courier.
If the parcel does not reach you shortly, we will immediately provide a full refund or a replacement as per your preference.
We value your trust and are committed to resolving this for you!
Kind Regards,
THE RUGS
Great quality shaggy rug
Great quality shaggy rug. Looks fab in our lounge and any furniture on it does not leave any marks. Using the non slip rubber mesh underlay which stops any slipping on the vynil tiles. Absolute value for money.
2 April 2026
Reply from The Rugs
Thank you so much for such a detailed and fantastic review! ✨
We are thrilled to hear that your shaggy rug looks 'fab' in your lounge!💖 It’s great to know that our quality stands up to furniture marks and that the non-slip mesh is doing its job perfectly on your vinyl tiles.
Thank you for sharing your experience—it’s so helpful for other customers! Enjoy your cozy and stylish home! 😊🌟
Reply from The Rugs
Hi Eirlys,
Thank you for reaching out, and we sincerely apologise for the delay. ✨
We have been tracking your order closely. As we updated you via email, your parcel was slightly held up due to the Easter holiday customs procedures.
The good news is that your rug officially arrived at the UK parcel centre on April 13th and is currently being processed for final delivery. You should receive it within the next 1-2 working days!
We appreciate your patience during this busy holiday period and can't wait for you to see your beautiful new rug. We are here if you need any further updates!
Kind Regards,
THE RUGS
Very good quality rug but unsuitable…
Very good quality rug but unsuitable for our requirement. Return process was handled quickly and efficiently. I would recommend.
31 March 2026
Reply from The Rugs
Thank you so much for your honest feedback and for the recommendation! ✨
While we’re sorry to hear the rug wasn't quite the right fit for your needs, we are so glad that our quality and return process met your expectations. We strive to make every step—including returns—as smooth and stress-free as possible for our customers.
Thank you for giving us a try, and we hope to help you find the 'perfect match' for your next project in the future! 😊🌟
Love mine!
Easy from start to finish, great selection and sizes of Rugs. Absolutely love mine and really quick delivery with great communication too.
2 April 2026
Reply from The Rugs
Thank you so much for this glowing review! ✨
We are absolutely delighted that you had such a seamless experience from start to finish!💖 It’s wonderful to know that our wide selection of sizes and designs helped you find the perfect match, and that our communication kept you at ease throughout the delivery.
Knowing you 'absolutely love' your new rug makes all our hard work worth it. Thank you for choosing The Rugs—enjoy your beautiful new space! 😊🌟
Reply from The Rugs
Thank you so much for your feedback! ✨
We are thrilled to hear that you’re happy with our speedy delivery and the quality of your new rug. Short, sweet, and exactly what we love to hear!
Enjoy your purchase and see you again soon! 😊🌟
Reply from The Rugs
Thank you so much for your wonderful review! ✨
We are thrilled to hear that you experienced great service and quality from start to finish. Providing a seamless experience is our top priority, and knowing we hit the mark for you makes us so proud!
Enjoy your beautiful new rug and thank you for choosing us! 😊🌟
Im very happy with my new Rug
Im very happy with my new Rug, i bought one of the bigger sizes and it makes my lounge look bigger then how it looked before. I was also happy with the delivery he very kindly placed it in my lounge for me because i would have struggled with it. I happy with the Quality of it and the fact it is soft to the touch.
31 March 2026
Reply from The Rugs
We are absolutely thrilled to hear how happy you are with your new rug! ✨
It’s amazing how the right rug can completely transform a room and make it feel more spacious—we're so glad it worked its magic in your lounge! 💫 We’re also very happy to hear our delivery driver went the extra mile to assist you; we’ll be sure to pass along your kind words to the team.
Knowing that you find it soft and high-quality makes our day. Enjoy your beautiful, cozy, and now more spacious home! 😊🌟
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