TheRugShopUK Reviews

606

•

4.4

Rug Store

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Review summary

Created with AI, based on recent reviews

Evaluating 68 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the products are reasonably priced, beautifully coloured, and look even better in real life than promotional pictures online. Shoppers deeply appreciate the exceptionally quick delivery times, noting that orders always arrive promptly, securely wrapped, and exactly as described in the listing. Some reviewers were not happy with product issues, noting occasional problems such as items arriving badly damaged, fading colours, or fraying edges after a few months of use. However, a small portion of people felt frustrated by unexpected delivery delays, missing tracking information, or complicated return arrangements.

What people talk about most

Product

Reviewers mention positive feedback about product quality and description accuracy. Consumers consistently... See more

Delivery service

Users describe positive interactions with delivery_service, consistently praising the quick shipping times... See more

Quality

Customers consistently note positive experiences with quality, highlighting that items are well made,... See more

Order

Clients share positive opinions on order, highlighting a straightforward and simple checkout process.... See more

Price

Reviewers highlight positive aspects of price, noting that products are reasonably and competitively priced... See more

Reviews shaping this summary

I am absolutely delighted with the excellent value for money rugs I received with delightful customer service. The rugs look great, feel great underfoot, and help keep my flat sounding great as I w... See more

I had a really positive experience with The Rug Shop UK! Their customer support team was super helpful when I had a small issue with my order. I reached out through the live chat, and they replied al... See more

Company replied

Having taken several rugs back to other stores due to suitability and poor quality I visited The Rug Shop on a recommendation. Matthew spent a huge amount of time with us and was so helpful and patie... See more

Company replied

I bought 3 rugs from the rug shop. All were as described, reasonably priced & delivered within the promised timeframe. I had to send the first rug back (colour didn’t match the intended room) and the... See more

Company details

Rug Store

Written by the company

The Rug Shop UK serves as your ultimate destination to discover the perfect rug for your space. With a vast selection boasting over 15,000 designs and colors, including options tailored for children's rooms, kitchens, and bedrooms, we cater to diverse tastes. Our collection also features large living room rugs in various styles like wool, shaggy, and striped, ensuring ample choices. Enjoy the assurance of the lowest prices online, thanks to our price match promise. Should you find any of our rugs cheaper elsewhere, we not only match the price but guarantee to beat it. Every rug in our collection is meticulously curated from leading designer brands to seamlessly complement your home. Whether you prefer modern contemporary or classic traditional styles, our extensive range ensures you'll discover precisely what you're seeking.

Contact info

Unit 1, Allenby House, Knowles Lane, BD4 9AB, Bradford, United Kingdom
01138879393
info@therugshopuk.co.uk
therugshopuk.co.uk

4.4

Excellent

606 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 66% of negative reviews

Typically replies within 2 weeks

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All reviews

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65 reviews in the last 12 months

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Nov 30, 2023

Order Number #2000066771

Order Number #2000066771
Would highly recommend, prompt delivery. The rug was exactly what I ordered and looks lovely and a great price too.

Really pleased with the rug I ordered. Website was easy to navigate and prices were really competitive. Delivery was really quick and went without a hitch. Would definitely recommend this company.

Lovely rug, quick postage and great price Order #2000066524

14 November 2023

Unprompted review

Nov 22, 2023

Lovely rug ,great quality and also had…

Lovely rug ,great quality and also had a code for a 20% discount .The rug was dispatched promptly and the tracking was brilliant it arrived so quickly. I would highly recommend this company and look forward to ordering from them again 😀 order number #2000066564

12 November 2023

Unprompted review

Nov 21, 2023

Beautiful and value for money

Order #2000066403 Reached in 10 business days. It was securely wrapped. The rug itself is beautiful and as described on the website. It now sits beautifully in our family room . Very happy with the purchase. It is absolutely value for money.

14 November 2023

Unprompted review

Nov 21, 2023

Beautiful Petrol Blue Shaggy Rug

Ordered and received our beautiful, Petrol Blue, Luxurious Shaggy rug! It’s beautifully soft and is the perfect choice for our Living Room. We ordered the 120x170 cm size to replace one we had. It was easy to order. It arrived within the specified time, 4-6 days. We were kept informed of dispatch and delivery. I had forgotten to add my phone number and was emailed by Darren, I provided it so we could track our rug. A first time customer but not the last. Very happy with our purchase and very happy to recommend. Well Done Rug Shop UK! ✔️

16 November 2023

Unprompted review

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