TheRugShopUK Reviews 

My order #1000054308 was delivered exactly when I was told it would be and was very well packaged. Excellent updates throughout the process. Definitely recommend.

I bought a rug a week ago. Still waiting for delivery update. I sent an email asking why it has not been dispatched and no communication but still no answers.
I have made a Big mistake buying from this company.

31st January. I finally got through to the company and my refund is in my bank. So they have redeemed.

Bought a Blush Gatsby rug in November . It cost £380 . By beginning of December it started to unravel . The rug shop sent it to the distributor who said that it was dirty , smelly and the problem was caused by me .
As a result I am not being given any compensation . The end of the rug has obviously become dirty on transit to the distributor. I am 76 years old and live with my 43 year old daughter . There is absolutely no way that what the distributor says was caused by me in less than a month of having the rug . Very very disappointed as the rug was expensive .

Had to wait a few days for the rug which made me nervous as apart from the initial e-mail to tell me that the order was being processed, I didn't hear anything for a few days.

When i got the email to confirm the delivery and tracking details, the rug arrived on time and in fantastic condition. I had seen the same run on the Next website for double the price so couldn't believe my luck when I found it here.

Would definitely buy from them again.

We recently bought a similar rug from The Rug Shop and we have been very happy with the purchase. It doesn’t move around on the carpet or shed a it’s color. All rugs arrived quickly and they are all of the same quality. Wouldn’t hesitate to use them for future purchases.

#1000053910

Amazing quality, feels soft and luxurious made the room feel cosier and warmer

Despite the delivery co DHL not being able to find the address. After contacting them received my rug next day. Beautiful rug. Even better in real life. More than happy with it. I would have no hesitation in recommending this company's products. One
happy customer.

Terrible experience. Rug arrived, description stated black and white - it was definitely not white but dark beige so it didn't go with rest of decor. However, I was happy to match it with another part of the house, but would need a bigger size, so I emailed them asking effectively to return and upgrade (i.e. paying them more!) rather than a refund and that I'd matched it elsewhere and was happy to return and arrange (and pay!!) for a bigger size instead. Very short defensive response that it was as per description, I would have to return it and it would cost me 25 pounds to return. Not interested in my solution of being happy to arrange, swap and pay for a bigger size (!). Then sent me another curt and defensive email saying I would have to pay the 25 to return before any refund would be processed as it was not their fault. Really disappointed, no interaction or support in resolving this. I obviously did not buy the bigger size and am now out of pocket with zero rug and dreadful customer service. Unpleasant (and odd) experience.

Had a problem with delivery of goods but resolved amicably

I ordered and paid for 2 rugs, I only received 1 but every time I call them I am told the second one will be dispatched. A month and many phone called later still no sign of my second rug.
Order number 1000052246

Happy with the product. Fast delivery. However, I never gave them permission to send text messages to me promoting special offers. There is no opt out option and because they haven't taken my personal data seriously, I won't be ordering from them again.

I purchased two Asiatic rugs which were delivered within a few days by DX couriers. One of the rugs was dispatched in the wrong colour, a quick call and email with images and the replacement was ordered and a courier arranged to collect the wrong one. All in all pretty good service I would definitely use the website again!

Bought a rug which was perfectly fine but they spam your email account even 2 years after you made the purchase.
Time to complain to the ombudsman again.

Edit: I did Unsubscribe 2 years ago yet you still spam accounts.

Brilliant service, super fast delivery and lovely item, highly recommended. I will be a returning customer. Thank you.

I ordered a rug which was delivered by APC. All good no issues. Only I'm in a dispute with a company called Home Linen Store. Who produced the delivery verification photo, fraudulently claiming it was their delivery. Now 'How did they get hold of the confirmation?' and 'How did they know I had ordered a rug from another company?' Obviously The Rug Shop UK know more about this than they are saying.

The delivery confirmation from this supplier was fraudulently used by a company called Home Linen Store. How they got the confirmation has not been explained to me or the police. A COMPANY INVOLVED IN FRAUD. Maybe you should avoid!

WARNING DO NOT BUY FROM THIS COMPANY
First of all I was sent a rug that was stated as beige/green in the product description. I was so disappointed when there was no beige to be seen. I called their office to be told I would have to pay £21 return fee which I disputed and sent over photos to be told again i would have to pay a £21.99 return fee! The brooklyn rug looks beige/green in the picture and the description states beige/ green. There is NO BEIGE in this rug it is GREY! And if you look on social media you will see loads of customer complaints about the same rug! Fault lay with you for putting the wrong discription on the rug but
I reluctantly agreed to pay the £21 return fee as i didn't want to be left with a rug of no use. Then they had the audacity to add on another fee of £14.99!! A total of £35.99 which is absolutely out of order. NEVER ONCE WAS THIS MENTIONED
Rug cost £131.48 (discount code)
Collection fee £21.99
Shipping Fee £14.99 S
REFUND £95.43!!!
BE WARNED ⚠️ IF YOU BUY A RUG FROM HERE THIS IS WHAT HAPPENS!!

This is the most ridiculous company I have ever dealt with. Ordered a rug three months ago and they have promised shipment three times but they had an excuse every time they didn’t deliver (e.g. it was lost, it wasn’t in the container etc). I have been told that the money has been refunded but the money isn’t even in my bank. We have waited for several months and now have to look elsewhere for a different product. Avoid like the plague. A complete disgrace.

I ordered 2 rugs order number 1000049567 , the delivery toke longer to arrive but I wasn't happy with the quality and wanted to return but they asked for £52 return collection. Very disappointed with them , now I know why Amazon and Ebay are attracting more trust. I had to arrange and pay for the postage myself, I used the ups, same company they had sent my parcel with and I paid under £15 , while the rug company wanted to charge me £52 , instead of co-operation they even wanted to cheat me on that too . Shame on you