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The Perfume Shop Reviews 177,496

•
TrustScore 4.5 out of 5

4.7

Perfume Store•222 Locations
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Review summary

Created with AI, based on recent reviews

Looking at 36,302 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their friendliness, knowledge, and helpfulness, making interactions pleasant and pressure-free. Many people highlight the exceptional service, noting the personalized and welcoming approach from employees who go above and beyond. The products, particularly fragrances, are frequently described as genuine and available at excellent prices, often significantly cheaper than other retailers. Reviewers also appreciate the fast and reliable delivery service, with many orders arriving promptly and securely packaged. However, some customers also noted issues with delivery, where items were either missing from the parcel or arrived with damaged packaging, leading to product leakage. A few other people also felt that their orders were not received, or updates from the courier were lacking.

What people talk about most

Staff

Customers consistently report positive experiences with staff, highlighting their helpfulness, patience, and... See more

Delivery service

People report positive experiences with delivery service, frequently praising its speed and efficiency, with... See more

Product

Consumers find product to be positive, with many reviewers praising the quality and value of the fragrances,... See more

Service

Reviewers mention positive feedback about service, consistently praising the helpfulness and professionalism... See more

Price

Customers consistently note positive experiences with price, often finding products to be an outstanding... See more

Reviews shaping this summary

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ Fantastic experience from start to finish. Great selection of genuine fragrances at prices that are much better than the high street. The staff were friendly, knowledgeable, and happy to let... See more

Company replied

Rated 5 out of 5 stars

Easy to navigate app. Great prices on deal of the week. Speedy delivery. They throw in samples even when purchased online. In store the customer service is great, they have patience whilst your trying... See more

Company replied

Rated 5 out of 5 stars

I had a wonderful experience thanks to Julie at The Perfume Shop in Colchester. She is truly the best sales assistant I have ever met. From the moment we walked in, she made me and my husband feel g... See more

Company replied

Rated 5 out of 5 stars

BEAUTIFUL FRAGRANCE . GOOD CUSTOMER SERVICE. GOOD SECURE PACKAGING . VERY FAST DELIVERY. THE PERFUME SHOP HAS A GOOD SYSTEM OF UPDATING ME AS A CUSTOMER AFTER MY ORDER WAS SHIPPED AND KEEPIN... See more

Company details

  1. Perfume Store
  2. Beauty Product Supplier
  3. Cosmetics and Perfumes Supplier
  4. Cosmetics Store
  5. Flavours, Fragrances and Aroma Supplier
  6. Hair Product Store

Written by the company

For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

177K reviews

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Asks customers to review

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4.7

All reviews

(177,496)

33,237 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

I came in looking for a Jimmy Choo…

I came in looking for a Jimmy Choo perfume unfortunately didn’t have the one in stock but a lovely colleague Abbie helped me find a perfect scent for my stepmoms birthday and gift wrapped it all for me, she was a massive help thank you!

1 July 2026
Unprompted review
Rated 4 out of 5 stars

I was worried about the perfume to…

I was worried about the perfume to choose which is the best one finally Emmanuel is helped me out choose the Best one . I would recommend him and the Girl with him also suggested with the purfurm . Thank you guys !

1 July 2026
Unprompted review
The Perfume Shop logo

Reply from The Perfume Shop

Hello,

Thank you for your 4⭐review! We're so glad to hear you had a positive experience and truly appreciate you taking the time to share your feedback. Your support means a lot and we look forward to welcoming you back again soon!

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 4 out of 5 stars

The prices and staff

The prices. The friendly and helpful staff.

1 July 2026
Unprompted review
The Perfume Shop logo

Reply from The Perfume Shop

Hello,

Thank you for your 4⭐review! We're so glad to hear you had a positive experience and truly appreciate you taking the time to share your feedback. Your support means a lot and we look forward to welcoming you back again soon!

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

I came into the perfume shop looking…

I came into the perfume shop looking for gifts for my family and two ladies( Aaliyah and Lauren) made me feel so comfortable and went out of there way to help me and find the right perfumes. Great experience and the service and staff were perfect

1 July 2026
Unprompted review
Rated 5 out of 5 stars

Carla and Sam

Carla and Sam
Thanks much for your hospitality and kindness shown during my shopping today I do really appreciate keep it up with good service.

1 July 2026
Unprompted review

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