The Perfume Shop - Blackburn 186 Reviews 

242
TrustScore 5 out of 5

4.9

Unit 15, Upper Ground Floor, The Mall, BB1 7JQ BLACKBURN, GB


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Rated 5 out of 5 stars

Went into the store just to have a look around and smell a few fragrances as I wasn't planning on buying anything. I'm really into perfumes and have a pretty big collection, so I enjoy seeing what... See more

Rated 5 out of 5 stars

Went into store the other day to buy a perfume for my wifes birthday. Asma was very helpful and genuine. She helped me pick out a really nice scent and asked all the right questions about the Mrs befo... See more

Rated 5 out of 5 stars

Kenzie was very eager to help.He was knowledgeable about all fragrances and let us smell samples without hesitation.He was patient while we were making our decision and he took the time to understand... See more

Rated 5 out of 5 stars

had a great experience at The Perfume Shop thanks to Shenaz. She was so friendly, patient, and helpful from the moment I walked in. She took the time to listen to what I was looking for, gave me some... See more

Company replied


Company details

  1. Perfume Store
  2. Beauty Product Supplier
  3. Cosmetics and Perfumes Supplier
  4. Cosmetics Store
  5. Flavours, Fragrances and Aroma Supplier
  6. Hair Product Store

Written by the company

The Perfume Shop is the UK’s largest specialist fragrance retailer with 255 stores across the UK & Ireland, selling all major designer fragrance brands, classic and celebrity perfumes, aftershaves and body products with unrivalled expertise at value for money prices.


Contact info

  • Unit 15, Upper Ground Floor, The Mall, BB1 7JQ, BLACKBURN, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

242 reviews

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4.9

All reviews

(242)

35,184 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Kenzies good service

Kenzie was very eager to help.He was knowledgeable about all fragrances and let us smell samples without hesitation.He was patient while we were making our decision and he took the time to understand what I was looking for. His excellent customer service made the whole experience enjoyable.

19 July 2026
Unprompted review
Rated 5 out of 5 stars

Asma

Asma , she the best person all the time there’s I vent there , I’ve been costumer for 2 years and all the time she’s been nice and very well come to me , Tnx for her being there

18 July 2026
Unprompted review
Rated 5 out of 5 stars

Blackburn Branch is very nice

Blackburn Branch is very nice. All the staff are lovely especially Shanaz, very helpful and knowledgeable about fragrances. This is my go to place for fragrances.

18 July 2026
Unprompted review
Rated 5 out of 5 stars

Top recommendation from Asma

Went into the store just to have a look around and smell a few fragrances as I wasn't planning on buying anything. I'm really into perfumes and have a pretty big collection, so I enjoy seeing what's out there.

Started chatting to Asma and we got talking about different scents. You could tell straight away she's genuinely into fragrances and knows what she's talking about. She recommended a perfume I'd never come across before and, after one spray, I was sold. It was exactly the kind of scent I like.

Really appreciated the recommendation and the chat. Asma's a credit to the store, and I'll definitely be asking for her next time I'm in town looking for a new fragrance.

16 July 2026
Unprompted review
Rated 5 out of 5 stars

Thank you so much Asma!

Went into store the other day to buy a perfume for my wifes birthday. Asma was very helpful and genuine. She helped me pick out a really nice scent and asked all the right questions about the Mrs before suggesting any options. It is safe to say my wife absolutely loves the perfume and cannot believe how perfectly it suits her. Thank you so so much Asma, you are a life saver.

16 July 2026
Unprompted review
Rated 5 out of 5 stars

I honestly can't praise Asma enough!!!

I honestly can't praise Asma enough. She made my whole shopping experience so enjoyable from start to finish. She was incredibly patient, friendly, and genuinely passionate about perfumes, which made such a difference. She took the time to get to know what I was looking for and gave me amazing recommendations that perfectly suited my budget.

Her knowledge was outstanding. She explained the different fragrance families, which scents are popular for summer, how perfumes develop throughout the day, and helped me understand what would suit different occasions.

Thanks to her, I found the perfect everyday signature scent for work as well as an amazing holiday fragrance that I absolutely love. She was so helpful throughout the whole experience, and I never felt rushed. She really took the time to make sure I found fragrances that I was genuinely happy with.

It's rare to come across someone who is so knowledgeable, kind, and enthusiastic about what they do. Asma is a real credit to The Perfume Shop, and she made what could have been a difficult decision feel easy and enjoyable. I'll definitely be coming back, and I hope she's there the next time I visit.

Thank you, Asma, for such an amazing service and experience!

16 July 2026
Unprompted review
The Perfume Shop - Blackburn 186 logo

Reply from The Perfume Shop - Blackburn 186

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Asma was absolutely amazing when…

Asma was absolutely amazing when purchasing perfumes.. so helpful and had such a friendly approach.. thankyou so much for been you u make a whole world of difference 😊

16 July 2026
Unprompted review
The Perfume Shop - Blackburn 186 logo

Reply from The Perfume Shop - Blackburn 186

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Served by shenaz she was lovely

Served by shenaz she was lovely

12 July 2026
Unprompted review
The Perfume Shop - Blackburn 186 logo

Reply from The Perfume Shop - Blackburn 186

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Looking for a gift

Looking for a gift
Staff member Shenaz was really helpful
She helped me pick a gift which was received really well
Very friendly and had good knowledge of perfumes for the age group I was searching for within my price range
I will definitely be returning to blackburn for more scents . The customer service is a breath of fresh air.

12 July 2026
Unprompted review
The Perfume Shop - Blackburn 186 logo

Reply from The Perfume Shop - Blackburn 186

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Great customer service

Great customer service

12 July 2026
Unprompted review
The Perfume Shop - Blackburn 186 logo

Reply from The Perfume Shop - Blackburn 186

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

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