The Nappy Lady Reviews 2,495

The nappy lady services have been amazing!

I have attended a free reusable tutorial and received a, once again, FREE personalised guide on what nappies would be most suited to me based on a survey I filled in.
It has been extremely helpful and I cannot thank the company enough. It has really helped me get started on my reusable nappy journey and helped me understand it so much more than I ever did.

Thanks !!

I've purchased multiple times from this company. Friendly and informative; they also make things price competitive without blowing out a healthy market.

We've purchased multiple things from the Nappy Lady - muslins, Terry cloths, motherease wraps, nappi nippas, hemp boosters, bamboo liner. Been using them since June when our son was born.
Been really happy with everything that we've bought and have recommended to my brother, who had a baby last month and has bought a number of things from them too and been happy.
The information guides are also super helpful, including the Terry folding guide to find a fold that fits for each stage.
Couldn't be happier and we're so pleased that with the help of The Nappy Lady we've been able to steer clear of disposable nappies

The website provides lots of help and guidance in terms of what the chose.
Such a great company with heaps of information how to embark on a reusable nappy journey.
Glad to see recyclable packaging too.

Bought from Nappy Lady for the 2nd time. Very good customer service, as I had sent them a message this time to help me choose, which nappies would be most suitable. Fast reply. Good prices, and my parcel arrived quickly. Nappies are great. Well pleased. Very happy with both orders. Will be back :D

Great information and many useful articles published on this website, as well as a good experience buying their recommended night time nappy combination.

We took advice from Wendy and bought the starter kit, very keen to start using these nappies and they arrived in good condition and on time. We were emailed a .pdf on washing advice from the manufacturer and we read and followed that to the dot. We read the Basic and Full Washing Guide on the TNL's website and followed that perfectly too, but unfortunately after only 4 months the outer layers all started leaking. We washed the cotton / polyester nappies on every use (soil) and the outer waterproof layers at least once every use with soap and a full washing machine wash with our normal clothes wash, as recommended by TNL.

I contacted Wendy at TNL for support and advice once it was clear that all the waterproof layers were leaking to various extents and apparently she contacted the manufacturer (I have no proof of this), but the official response was that given that all the outer layers had failed it was apparently our fault and couldn't possibly be a manufacturing issue, and that we had apparently mistreated / washed the nappies in an inappropriate manner. We cannot think where we went wrong as we were careful to read all the documents, but the waterproof layer is extremely fragile and not reliable in the long-term in our experience. Every day and night, pee would leak onto our son's clothes and make him cold, not to mention increasing our washing volume.

Overall, TNL provided little to no support or understanding for this situation except for referring us again to their washing instructions that we had already followed. On a call with Wendy, the owner of the company, Wendy openly admitted that the red outer layer (of the 5 outer waterproof layers provided in the kit) was lower quality than the others (and it defiantly did leak more than the others) but when this was brought up in email her colleague, Anna, subsequently denied that Wendy would have every said such a statement.

They did eventually (after 2 weeks of waiting and following up for responses) offer an insulting 25% discount for us to kindly buy more of the same from them (which they thought was generous when their website was already offering 15% to all customers), and needless to say we did not take them up on their offer.

All in all, we decided to use another system from an alternative website

Incredible knowledge, excellent product range and really helpful advice. I've used this company for eco friendly baby products and reusable nappies for over five years and I've always been incredibly happy with my purchases and the service received.

Excellent customer service, love the products and there are often some good sales on.
Very happy with my purchase from the nappy lady and for all the support and advice given by the nappy lady, Thank you 🙂.

Fast delivery and excellent product. Really pleased with these sanitary pads, 100% cotton, no sweat no irritation a good size and good quality, I wish I had discovered these a long time ago. After my first order arrived I was so impressed I immediately ordered some more. Happy customer 👍

It started from the great service, of constant updates what was going on with my parcel. Very professional with great advice on product care and good quality product.
I ordered twice once with the council scheme for my little one and then for myself. Amazing can only recommend

Great product I couldn't find elsewhere; arrived really quickly and great communication and parcel tracking info.

Highly recommend this baby store! Great customer service, and they offer top-notch baby gear. Fast and reliable delivery.

Excellent customer service! There was a slight hick-up with the delivery company that delivered my last order with the Nappy Lady and they couldn't have been more accommodating - even going so far as to send me the missing items free of charge. As a first-time expectant mother, this was a god send. The selection of nappies is also great and quality is second to none. Just placed a second order!

Shopping for baby clothes can be overwhelming, but this online store made the process a breeze. The accurate sizes listed on their website saved me from the hassle of returns and exchanges.

This store has been an absolute lifesaver for all my baby's needs. From diapers and clothing to feeding accessories and nursery essentials, they have everything I require, and their smooth transaction process makes shopping a breeze, ensuring that I can provide the best for my little one without any hassle.

Can’t express how amazing the team at the Nappy Lady is! Since starting with cloth nappies last year I made 2 orders with the company. Both were delivered quickly with a great attention to detail.

Really fast delivery and great communication, will definitely be reordering soon

As a soon to be first time mother the whole nappy situation was a minefield, but this awesome team figured out what I needed and how to go about going "reusable". I initially made a small order (I didn't want to terrify myself with lots of "stuff" arriving!) but will absolutely continue to build my stash! They were prompt in resolving a packing issue and really easy to deal with. Ace service folks!

Great communication and the item arrived just as expected.