Onboarding is very very long winded about 8-10 hours, I dont understand why they cant just set everything up and provide you with the system. Support is also terrible again takes ages to reply and n... See more
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I had the pleasure of being on a call with Harry. As a third party on the call, I was more spectating but Harry was a true credit to the Despatch Cloud Team. He was extremely knowledgeable and so poli... See more
Company replied
Kane at Helm was absolutely brilliant! He guided me through integrating a new shipping service for TikTok 4PL with patience, clarity, and technical know-how. Every step was explained thoroughly, and h... See more
Company replied
Great product saved us hours of work, less dissatisfied customers and more sales as Stock always up to date. Brilliant onboarding process and great support from Harry. Wish I had found Helm earl... See more
Company replied
Company details
Written by the company
WAREHOUSE EFFICIENCY. REDEFINED. The world’s leading brands trust Helm to supercharge their warehouses with unparalleled speed and precision. Our WMS streamlines inventory tracking, order fulfilment, replenishment, and shipping—powering a smarter, more agile warehouse from end to end. Helm is a fast, multichannel OMS and WMS designed specifically for ecommerce. Streamline your order management, speed up warehouse operations, and easily scale your business across multiple sales channels. Connect Your Whole Business Helm connects you to over 650 sales channels, couriers, and marketplaces—all from one powerful platform. It takes care of orders, shipping, and stock, so you can spend less time on operations and more time growing your business.
Contact info
United Kingdom
- 01377455180
- hello@thedespatchcompany.com
- helmwms.com
4.5
Excellent
42 reviews
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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Onboarding is very very long winded…
Onboarding is very very long winded about 8-10 hours, I dont understand why they cant just set everything up and provide you with the system. Support is also terrible again takes ages to reply and never fix the issue. So much back and fourth
The system itself is very impressive and improved our overall despath time and efficeny shame onboarding and support is not as good as the system
30 January 2026
Unprompted review
Reply from Helm WMS
Hi Richard, thank you for taking the time to share your feedback. We’re really pleased to hear the system has improved your dispatch times and overall efficiency.
I’m sorry that your onboarding and support experience hasn’t matched the quality of the product. That isn’t the standard we aim for, and your comments are being taken seriously.
We’ve tried to reach you by email and phone so we can better understand what went wrong and resolve any remaining issues. If you’re open to it, please get in touch with our support team and we’ll arrange a call at a time that suits you.
Harry - Training Call
I had the pleasure of being on a call with Harry. As a third party on the call, I was more spectating but Harry was a true credit to the Despatch Cloud Team. He was extremely knowledgeable and so polite/patient with the client. He was very informative on new products and kept things basic as it was daunting for our mutual client. He's a true asset to the team and shows that the teams don't just train and leave them, they're constantly being updated on new products etc. Was a joy to be on the call.
15 January 2026
Unprompted review
Reply from Helm WMS
Hi Adam,
Thank you for taking the time to share such a kind review. It is great to hear that Harry made the training call clear and reassuring, especially given how daunting new systems can feel for clients who are just getting started. Keeping things simple while still introducing new products is exactly what we aim to do on every call.
We are really pleased that his knowledge, patience and approach came across so well, and that you could see how committed we are to continually updating our teams rather than training once and walking away. We will make sure your feedback is shared with Harry and the wider Helm WMS team.
Thank you again for your support and for being part of our journey.
Excellent service - from onboarding to live
Excellent experience throughout and very impressive. Harry who walked us through on-boarding was brilliant - always available via email and Teams for assistance with the setup and any questions I had. Software is working great and we're excited for expanding our business into the future with Helm.
22 December 2025
Unprompted review
Reply from Helm WMS
Hi Ryan,
Thank you for sharing your experience. We’re really pleased to hear the onboarding process was such a positive one and that Harry’s support made setup straightforward. Being available when questions arise is a key part of how we ensure teams feel confident using Helm WMS from day one.
It’s great to know the software is already working well for you. Helm WMS is designed to provide a solid operational foundation as you scale, so it’s encouraging to hear you’re excited about expanding your business with it.
Thank you again for choosing Helm WMS.
Great product - Game Changer
Great product saved us hours of work, less dissatisfied customers and more sales as Stock always up to date.
Brilliant onboarding process and great support from Harry.
Wish I had found Helm earlier
15 December 2025
Unprompted review
Reply from Helm WMS
Hi Adrian,
Thank you for taking the time to share your review. We’re delighted to hear Helm has saved hours of work, reduced customer dissatisfaction, and supported sales by keeping stock up to date across channels. That outcome is exactly what our inventory management, stock sync, and order workflows are designed to deliver.
It’s great to know the onboarding experience was smooth and that Harry’s support met your expectations. “Wish I had found Helm earlier” is the kind of sentiment that motivates the team. Our focus remains on dependable multichannel inventory control and warehouse operations, so you can run efficient, accurate, and customer‑focused fulfilment.
Thank you again for choosing Helm.
Excellent customer support from Harry
Excellent customer support from Harry, always diligent in working through any issues and innovative ways to move forward.
14 November 2025
Unprompted review
Reply from Helm WMS
Hi Brenda,
Thank you for your kind words! We are delighted to hear that Harry provided excellent customer support and was able to work through any issues with diligence and innovation. At Helm WMS, we prioritise delivering reliable, responsive, and customer-focused support to ensure our warehouse management system meets the needs of every business we work with.
Your feedback reinforces our commitment to helping businesses streamline their warehouse operations efficiently and effectively. We appreciate your support and look forward to continuing to provide you with outstanding service.
Flawless
Working with Helm WMS has been an absolute pleasure. From the very beginning, the team was professional, attentive, and genuinely invested in delivering what we needed. They took the time to listen carefully, kept in touch with daily calls, and were always quick to respond and resolve any issues that came up.
A special mention goes to Kane, Sam, Adam, and Harry, who were all exceptional throughout the process - patient, supportive, and incredibly helpful in guiding my inexperienced self every step of the way. Their attention to detail, clear communication, and commitment to quality made the whole experience smooth and stress free.
Helm WMS delivered on every promise, and their competitive pricing makes them excellent value for money. I’m genuinely looking forward to working with the team for many years to come and wouldn’t hesitate to recommend Helm WMS to anyone looking for a reliable, professional, and customer focused partner.
3 November 2025
Reply from Helm WMS
Hi Jon,
Thank you so much for your wonderful review! We are thrilled to hear that your experience with Helm WMS has been smooth, stress-free, and valuable. Our team, including Kane, Sam, Adam, and Harry, always strive to provide professional, attentive, and personalised support, and it is fantastic to hear their guidance made a difference for you.
We pride ourselves on delivering a reliable, customer-focused warehouse management system that combines ease of use, attention to detail, and competitive pricing. Your feedback shows that our approach to WMS solutions is helping businesses like yours streamline operations and achieve their fulfilment goals.
We look forward to continuing our partnership and supporting your warehouse management needs for many years to come. Thank you again for recommending Helm WMS!
Always helpful
Any issue we have with the system no matter how small is always resolved quickly
5 November 2025
Unprompted review
Reply from Helm WMS
Thanks, Warren, we really appreciate your feedback!
It’s great to hear our team has been quick to resolve any issues and keep your operations running smoothly with Helm WMS. We’re committed to delivering reliable warehouse management software and responsive support so you can stay focused on fulfilment, not system downtime.
Always good response from CS team
Always good response from CS team. Never just asking as many as info but no answer. Good one
4 November 2025
Unprompted review
Reply from Helm WMS
Thanks, Dougo, we really appreciate your feedback!
It’s great to hear that our customer support team has been responsive and proactive in helping you get the most out of Helm. We take pride in providing clear, solution-focused assistance to help warehouses run smoothly and get quick answers when they need them most.
After much research with other software…
After much research with other software providers online and with demo's I decided to proceed with Helm to support the running of my 3PL. The onboarding was superb and highly customised to my requirements. Almost 7 months later we are over the moon with the decision to work with Helm.
The team are friendly, support is rapid (and a huge plus is that there is no extra cost for support), and there are new features and updates appearing almost weekly.
Would highly recommend using Helm for your business and the team are great!
1 November 2025
Unprompted review
Reply from Helm WMS
Hi Andy,
Thank you for taking the time to share such a thoughtful review. We’re thrilled to hear that after researching different software providers, you chose Helm to power your 3PL, and that seven months in, you’re still seeing real value from that decision. Our goal has always been to deliver a warehouse management system that’s genuinely built around each customer’s operations, so it’s brilliant to know that the onboarding experience, custom setup, and ongoing support have met your expectations.
We’re especially pleased you’ve highlighted the pace of new feature releases and the quality of our support team. Continuous improvement is at the heart of Helm, and feedback like yours helps us keep shaping a WMS that truly supports 3PLs in running efficient, scalable, and client-focused operations.
Thanks again for your recommendation, Andy. We’re proud to be your partner in fulfilment and look forward to supporting your growth for years to come.
Proper good
Proper good
Helm has transformed the way we ship and helped us grow from a ranshack operation in a garage to a full fledged 3PL.
They take the time to help you problem solve and come visit you in person to show you how to use the software when you're doing it wrong.
It has many hidden tricks we're very excited to try when our next container load turns up.
Big shout out to Adam
22 October 2025
Unprompted review
Reply from Helm WMS
Hi Jake, thank you for the fantastic review. It has been great to support your growth from the early days right through to operating as a full 3PL. We are delighted to hear Helm has helped streamline your warehouse management, improve shipping accuracy and make day to day fulfilment more efficient.
Our team always aim to provide hands on support, whether that is in person training, refining picking and packing workflows or helping you get the most from the system. There is plenty more functionality to explore across inventory control, container receiving and bulk handling, so we are excited to see how you continue to scale.
We will pass your shout out on to Adam and the wider team. Thanks again for choosing Helm. We are always here to help you optimise your warehouse operations as you grow.
What an amazing company!
What an amazing company!
Harry Milnes has been so patient and helped me with so much. This app makes creating labels a breeze!
Thank you :D
17 October 2025
Unprompted review
Reply from Helm WMS
Thank you so much for your amazing review!
We’re thrilled to hear that Helm WMS has helped make managing your fulfilment processes easier. Harry will be delighted to know his support has made a difference.
Our goal is to simplify fulfilment operations, improve order accuracy, and save you time, so it’s wonderful to see that reflected in your experience.
Happy with service
Just started working with Helm WMS, Kane has been great with helping us get setup.
10 October 2025
Unprompted review
Reply from Helm WMS
Thank you for your feedback. We’re delighted to hear that you’re happy with your experience using Helm WMS.
Kane and our team are committed to providing expert support to help businesses get set up quickly and efficiently, ensuring a smooth onboarding process.
We look forward to supporting your warehouse operations and helping you get the most out of Helm WMS as your business grows.
Excellent Service
Kane at Helm was absolutely brilliant! He guided me through integrating a new shipping service for TikTok 4PL with patience, clarity, and technical know-how. Every step was explained thoroughly, and he made what could’ve been a complex process feel smooth and manageable. What really stood out was his follow-up—checking in to ensure everything was running perfectly. Thank you, Kane!
30 September 2025
Unprompted review
Reply from Helm WMS
Corri, thanks for taking the time to share this. It means a lot to hear Kane made a complex TikTok 4PL integration feel simple and steady. Clear steps, patient support, and proper technical checks are exactly how we aim to handle shipping service setup and carrier onboarding.
We’ve passed your feedback to the team. If you want to keep refining multichannel fulfilment or review courier performance next, we’re ready to help. And thank you again for trusting Helm WMS. Improving warehouse management with you is the best part of the job.
I’ve had a great experience with Helm…
I’ve had a great experience with Helm WMS. Been with them for 3 months now. Their support is great and the product is constantly improving. We gave some feedback about functionality, and one week later, they released an update that included our recommendation. All round, very happy.
17 September 2025
Unprompted review
Reply from Helm WMS
Sean, thanks for sharing your experience with Helm WMS. It’s always good to hear that the platform and our support team are making a real difference for you. We’re relentless about improving warehouse management for our users, so having your feedback lead to a new feature is exactly the kind of collaboration we love.
From streamlining inventory tracking to making day-to-day operations smoother, we want Helm to be the best fit for teams like yours. If you ever spot anything that could make your workflow even simpler, let us know. Your insight helps us shape what comes next.
We appreciate you being part of the journey. Here’s to more seamless processes, quicker updates, and a warehouse that works the way you want.
HelmWMS on-boarding
We've been going through on-boarding process, live testing and now using the system alongside our old system, while we migrate everything.
The system is well made, with a lot of development work clearly still being put in to further improving it.
The on-boarding and support teams have been the really seller for us. We knew we would never find an off the shelf system, perfectly customised to how we work. But having the great on-boarding and support teams, means we have had wonderful, quick support finding solutions and making everything work in what is ultimately a better overall process flow for the operations.
18 July 2025
Unprompted review
Reply from Helm WMS
Hi Andy,
Thank you for sharing your experience. We are pleased to hear the onboarding and support teams have been the standout for you, and that running Helm alongside your old system during migration has gone smoothly.
Your note on collaborative problem solving and the pace of development is appreciated. Our focus is to work with each operation to find the right solutions and deliver a better overall process flow for the warehouse.
Thanks again for the recommendation.
We have recently made the switch from…
We have recently made the switch from Linnworks and I've had no issues whatsoever. The software is very user friendly, the support has been great and communication is top notch.
26 May 2025
Unprompted review
Reply from Helm WMS
Hi Amy,
Thank you for sharing your experience after switching from Linnworks. We are pleased to hear Helm WMS has been user friendly from day one, with strong support and clear communication throughout your onboarding and go‑live.
Our focus is to make multichannel inventory and order management straightforward, so teams can run efficient, accurate fulfilment without friction. Your feedback reinforces that commitment.
Thank you again for the review.
Much more user friendly.
I had been using another provider for 5yrs so was obviously apprehensive about switching as I had it running perfectly and knew it inside out. We had to switch due to courier issues and I was reluctant to do so as it would mean having to learn it all over again.
I'm glad I did as after just a few days I was able to complete my dispatch process so much quicker than before. The team were always on hand to run me through any issues that I had (thanks Harry) and nothing was ever too much trouble. The system itself is so easy to use and there are aspects of it that I never thought I needed. So glad we switched.
1 May 2025
Unprompted review
Reply from Helm WMS
Thank you for such a thoughtful and honest review. We completely understand how daunting it can be to switch systems after years of familiarity, so it’s fantastic to hear that the transition has been a positive one for you.
We're especially pleased to know that you're now dispatching faster and finding value in features you didn’t even know you needed! Harry and the team will be delighted to hear your feedback — they’re always here to make the experience as smooth and supportive as possible.
We’re really glad you made the switch and look forward to supporting your continued success.
Great value WMS
Currently in the process of onboarding and have to say it is a great value software to streamline warehouse operations.
From initial scoping out processes with Kane, to onboarding with Harry I really cannot fault the team. I have implemented a few different WMS's over the years and this software definitely offers the best value for money.
The service to date has been exemplary.
Look forward to working with the team moving forward.
16 May 2025
Unprompted review
Reply from Helm WMS
Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that you're finding great value in the software and that your onboarding journey with Kane and Harry has been such a positive one.
It means a lot to know that, having implemented several WMS solutions in the past, you see ours as offering the best value for money. We're committed to supporting you every step of the way and look forward to continuing the journey with you.
If there's ever anything you need, we're just a message away.
Mis-sold and now stuck in a 12 month…
Mis-sold and now stuck in a 12 month contract!
Think very carefully before agreeing to a 12 month contract. During the sales call I was assured that Amazon buy shipping worked through their platform. I was even shown a dummy account and shown the procedure I would use to buy said shipping. I went through the long onboarding process to the day I would go live! Then it happened ERROR label format incorrect. I submitted a support ticket on 31st October. The support team blamed Amazon and told me to contact Amazon MYSELF and investigate the issue MYSELF! They washed their hands of me. After 2 months I pushed hard to get it fixed and was told "we have gone above and beyond to fix this issue." I gave up and went to a competitor. The competitor company fixed the issue in 5 minutes. I then emailed despatch cloud on how to fix the issue (for other customers sakes!) and they IGNORED my emails! Support team are awful to deal with and do not want to resolve any of my issues. The support them failed to act on other issues as well. I am now stuck paying £360 a month for a service I am not using.
16 April 2025
Unprompted review
Reply from Helm WMS
Thank you for sharing your feedback — we're genuinely sorry to hear that your experience hasn’t met expectations.
We understand how frustrating it can be when technical issues delay your ability to get up and running, especially with third-party integrations like Amazon Buy Shipping. Our team aims to provide accurate guidance during onboarding, including demonstrating expected functionality. That said, we recognise that your issue wasn't resolved as quickly or clearly as it should have been, and we regret the inconvenience caused.
To clarify, while we do support our customers in using third-party platforms, we’re not able to communicate with those third parties directly on a customer’s behalf. However, we’re always happy to provide the information needed and assist with troubleshooting — including sharing technical guidance or joining a call to help you navigate the issue.
We're continuing to review the details of your case internally to ensure lessons are learned, especially around communication and support responsiveness.
If you'd be open to a follow-up conversation, we’d welcome the opportunity to speak and explore what additional support we can offer. Please feel free to reach out to us at Hello@despatchcloud.com
Despatch Cloud has significantly…
Despatch Cloud has significantly improved our order processing! Kane was extremely thorough in understanding our business needs and the goals I wanted to achieve. He facilitated the integration with one of our Dangerous Goods Carriers, which has greatly accelerated our booking process.
A special mention to Arda, who handled our onboarding. His deep knowledge of the system and clear explanations made everything easy to grasp. He also implemented a custom integration, enabling us to track unpaid orders.
The aftercare support has been outstanding, and I highly recommend!
Well-deserved 5-stars!
6 November 2024
Unprompted review
Reply from Helm WMS
Thank you so much for your glowing 5-star review!
We're thrilled to hear how much Despatch Cloud has improved your order processing and that the integration with your Dangerous Goods Carrier has made a real impact. It's great to know that Kane was able to align with your goals and deliver exactly what you needed.
We'll also make sure Arda sees your kind words—he takes great pride in helping our customers get the most out of the platform, and your feedback means a lot.
It’s wonderful to hear that our aftercare support has continued to meet your expectations. If there’s ever anything more we can do to support your growth, just let us know.
Thanks again for the recommendation!
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