Alastair Belson

I paid €21 for 5 small polpettine - €13 for the polpettine, and €8 table service. The meat balls were tiny, so it was over €5 per meat ball! I tried to ask the waitress why I was paying the table charge when we only had a tiny started between 4 people and she just pretended to not understand my question. Very arrogant and it's a shame, because the place could be much nicer. The wine was good, but expensive.

We took advice from Wendy and bought the starter kit, very keen to start using these nappies and they arrived in good condition and on time. We were emailed a .pdf on washing advice from the manufacturer and we read and followed that to the dot. We read the Basic and Full Washing Guide on the TNL's website and followed that perfectly too, but unfortunately after only 4 months the outer layers all started leaking. We washed the cotton / polyester nappies on every use (soil) and the outer waterproof layers at least once every use with soap and a full washing machine wash with our normal clothes wash, as recommended by TNL.

I contacted Wendy at TNL for support and advice once it was clear that all the waterproof layers were leaking to various extents and apparently she contacted the manufacturer (I have no proof of this), but the official response was that given that all the outer layers had failed it was apparently our fault and couldn't possibly be a manufacturing issue, and that we had apparently mistreated / washed the nappies in an inappropriate manner. We cannot think where we went wrong as we were careful to read all the documents, but the waterproof layer is extremely fragile and not reliable in the long-term in our experience. Every day and night, pee would leak onto our son's clothes and make him cold, not to mention increasing our washing volume.

Overall, TNL provided little to no support or understanding for this situation except for referring us again to their washing instructions that we had already followed. On a call with Wendy, the owner of the company, Wendy openly admitted that the red outer layer (of the 5 outer waterproof layers provided in the kit) was lower quality than the others (and it defiantly did leak more than the others) but when this was brought up in email her colleague, Anna, subsequently denied that Wendy would have every said such a statement.

They did eventually (after 2 weeks of waiting and following up for responses) offer an insulting 25% discount for us to kindly buy more of the same from them (which they thought was generous when their website was already offering 15% to all customers), and needless to say we did not take them up on their offer.

All in all, we decided to use another system from an alternative website

Their interests are not in customer satisfaction, just in money. If something goes wrong, there are some serious inconsistencies in their service level. I booked a "student" flight by mistake, and when I asked the airline if they had that tier they said the didn't offer a student flight, but Trip insisted they had spoken to the airline to enquire about the ticket type and see if it could be changed. They came back after 24 hours claiming the airline had refused my request, which simply cannot have happened. A disgrace.

Appalling customer service. Even if my M&M number is on the flight ticket, points aren't credited. I have sent the flight tickets to M&M, no response, I've called, they "emailed internally", but no change / points credit. Very disappointing. Why should I choose their partner airlines over others if they can't be bothered to repay customer loyalty?

Easy, quick and simple. Flight ticket was issued in less than 4 hours, all very smooth. No idea about post-sales service yet, but we will see...!

Sold a ticket that wasn't possible and then made every effort to not give the money back. Very hard to get through to speak to someone. Still have only paid back 60% of the total value of the ticket despite numerous calls and claim forms and waiting more than 6 months. They have kept their booking fee, which is not deserved. A company to absolutely avoid at all costs.