From travel booking to our airport departure from the hotel, the experience of our visit in Dubai was very smooth and quick. Ms. Inna Ivanova, our Owner Privileges Executive helped with the t... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
When last time I came to Dubai with my friends from New Delhi n family from London for investment “Abraham Nassrallah” in The First Group he entertained us done demonstration which is unforgettable... See more
Company replied
My review will he absolutely honest. I had not heard of The First Group before buying the property from them. My experience is exceptionally great because of one person alone... Lubna Mohammed! She i... See more
Company replied
I gave 5 star because of our experiences with The First Group staff, expecially, Carla. Carla is a wonderful person that really understands her work/role perfectly. She responded to our enquiry prom... See more
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Company details
Written by the company
Headquartered in Dubai, UAE, The First Group (TFG) is a dynamic, integrated global property developer with a fast-growing portfolio of upscale hotels, residential properties, F&B brands and real estate asset management services. Since launch, TFG has carved a highly successful niche offering unrivalled property investment opportunities to clients from more than 70 countries worldwide. TFG investors also gain access to exclusive loyalty privileges, ranging from complimentary hotel stays to discounts on restaurants, lifestyle experiences and other exciting benefits. To learn more about The First Group and its unique investment opportunities, visit www.thefirstgroup.com.
Contact info
Tameem House, Barsha Heights, PO Box 24573, Dubai, U.A.E.
- +971 4 455 0100
- customer.support@thefirstgroup.com
- thefirstgroup.com
4.7
Excellent
2K reviews
Replied to 18% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great Customer Service
Very helpful service, great responses, and excellent customer service.
27 February 2026
Reply from The First Group
Dear Mr. Khayyat,
We are delighted to hear that you found our service helpful and responsive. Delivering excellent customer service is always our priority, and your feedback is truly appreciated.
We look forward to supporting you again soon.
Warm regards,
The First Group
Quick response and very professional…
Quick response and very professional treatment
27 February 2026
Reply from The First Group
Dear Mr. Noorsaeed,
Thank you for leaving us with a 5-star review! We value your feedback.
Warm regards,
The First Group
Thanks for your support and kindness…
Thanks for your support and kindness fallow especially lately Mr. Tariq benhatchi that complete everything smoothly,
26 February 2026
Reply from The First Group
Dear Mr. Almutlaq,
Thank you for your feedback. We're glad to hear that your experience was positive overall.
Warm regards,
The First Group
It was good good
20 February 2026
Reply from The First Group
Dear Ms. Bilous,
Thank you for leaving us with a 5-star review! We value your feedback.
Warm regards,
The First Group
It was good good
20 February 2026
Reply from The First Group
Dear Ms. Maliarenko,
Thank you for leaving us with a 5-star review! We value your feedback.
Warm regards,
The First Group
Reply from The First Group
Dear Ms. Bhatia,
We are delighted to hear that Sana was cooperative and knowledgeable throughout your experience. We will be sure to share your appreciation with her.
Warm regards,
The First Group
Above Expectations
25 February 2026
Reply from The First Group
Dear Mr. Elwan,
Thank you for leaving us with a 5-star review! We value your feedback.
Warm regards,
The First Group
The Owner Privileges has bounced back…
The Owner Privileges has bounced back under Huguette. Prompt, courteous and educating. The unit has clearly regained its fervour and customer priority drive.
6 February 2026
Reply from The First Group
Dear Mr. Mhya,
Thank you for your feedback! Your satisfaction is our priority, and we're delighted that we could meet your expectations.
Warm regards,
The First Group
Reply from The First Group
Dear Mr. Buhari,
Thank you for leaving us with a 5-star review! We value your feedback.
Warm regards,
The First Group
I am glad that Ms.Sana Zerad is my…
I am glad that Ms.Sana Zerad is my account manager, she is very helpful and supportive in all aspects.
Once I need anything she is always reponsive and on time
20 February 2026
Reply from The First Group
Dear Ms. Morcos,
We're thrilled to hear about your positive experience with Ms. Sana, your recognition means a lot to us, and we'll be sure to pass on your compliments to her.
Warm regards,
The First Group
Not trustworthy
At first we were told it was 3hr max, when arranging, I questioned that it would be all day- Asama confirmed it was 3 hrs only- don’t worry- we had time to make the event that we purchased from her for the same day and that they would drop us off at the event.
Guide was nice- friendly yadayada…group picked us up at 1030am, we left their space at 5:45pm….thats not 3hrs in any country.
When we told the final gentleman that we had purchased an event for the evening and now couldn’t make it- he laughed….and kept trying to sell until my partner got mad and said we are done. I get everyone needs to make a buck- but for a country that relies on tourists, one would think that integrity, honestly and respect of time for their bread and butter would be paramount. I am disheartened, lied to our face, when questioned, lied and it’s Feb 18, 2026, 1st day of Ramadon and can still lie. Unreal and unholy. And no free gift as promoted.
18 February 2026
Unprompted review
Reply from The First Group
Hello,
We would like to review your situation further and ask that you contact us at customer.support@thefirstgroup.com so a team member can reach out to you directly.
Kind regards,
The First Group
Reply from The First Group
Dear Mr. Bojang,
Thank you for your feedback!
Warm regards,
The First Group
Reply from The First Group
Dear Mr. Salomov,
Thank you for your feedback.
We are delighted to hear that you enjoyed your visit to Ciel Dubai Marina, and that the hotel made such a positive impression on you.
Warm regards,
The First Group
Exceptional Services
Sana Zerad has been above and beyond to solve my issue quickly. She helps make a stressful situation much easier.
Absolutely stellar service from Sana. Quick, knowledgeable, and very helpful.
Thank you for the exceptional service, Sana. Keep up the great work.
16 February 2026
Reply from The First Group
Dear Mr. Bazar,
Thank you for sharing your positive feedback about Sana's exceptional service. We appreciate your kind words and will be sure to pass on your compliments to her.
Warm regards,
The First Group
I work with Elena Tsoy
I work with Elena Tsoy. She is one of the best employees. Everything is done quickly, clearly, and punctually. Plus, she is a wonderful person.
5 February 2026
Reply from The First Group
Dear Mr. Dalsaev,
Thank you for your positive feedback! We strive to provide excellent service to all our clients.
Warm regards,
The First Group
Soukaina
Soukaina was super-efficient in booking my room and in responding. I strongly recommend her.
16 February 2026
Reply from The First Group
Dear Mr. Roberts,
Thank you for leaving us with a 5-star review! We value your feedback.
Warm regards,
The First Group
Rafika as always very quick to process…
Rafika as always very quick to process my booking
13 February 2026
Reply from The First Group
Dear Mr. Kamungeremu,
Thank you for leaving us with a 5-star review! We value your feedback.
Warm regards,
The First Group
I am very pleased with the support and…
I am very pleased with the support and service I received from Soukaina at The First Group. She has been highly professional, responsive, and attentive throughout the entire process. Her dedication and willingness to assist made the experience smooth and reassuring. I truly appreciate her excellent customer service and would highly recommend her.
13 February 2026
Reply from The First Group
Dear Mr. Tahiri,
Thank you for sharing your positive feedback with us! Customer satisfaction is our top priority; and it’s always great to receive feedback like yours.
Warm regards,
The First Group
The service to us by Cristina Cernei
12 February 2026
Reply from The First Group
Dear Mr. Simbeye,
Thank you for your feedback. We're glad to hear that your experience was positive overall.
Warm regards,
The First Group
Elena Voronina is very professional and…
Elena Voronina is very professional and polite manager
12 February 2026
Reply from The First Group
Dear Mr. Saric,
Thank you for your review. We greatly appreciate you taking the time to share your experience with Ms. Elena
Warmest regards,
The First Group
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