Setting up my car insurance with the AA was quick and easy. The agent I spoke to on the phone was brilliant; clear and concise guiding me through my policy to make sure I had all the suitable requirem... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My current company suddenly advised me that they were not prepared to continue to provide cover due to my age. I have been a member of the AA for many many years so called the car insurance team who... See more
I needed a new insurance quote as I felt my current ins company was ripping my off, I went onto go compare . com and found AA platinum, I wrang and spoke to a great advisor Gareth who was great at goi... See more
Wanted quotes for car insurance and The AA came up on a number of comparison sites. Not necessarily the cheapest but never heard of the cheaper companies and therefore didn't want to use them. The A... See more
Company details
Written by the company
The AA provides services to motorists: breakdown cover, car insurance, life, travel insurance, route planning and motoring advice. We're the UK's number 1 motoring organisation.
Contact info
United Kingdom
- theaa.com/insurance
4.6
Excellent
50K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ok so far
Feel i can’t really comment yet as i have just taken out my car insurance with AA however it doesn’t start for a couple of weeks yet. Arranged it online which was fairly easy to do
12 November 2026
Reply from The AA Insurance
We're pleased you got everything easily arranged, Linda. Thanks for leaving a review.
On line service was brilliant.saved…
On line service was brilliant.saved me,£200 on my old policy.
12 November 2026
Reply from The AA Insurance
We're delighted we could help you make a saving. Thanks for leaving a review.
Website was easy to navigate
Website was easy to navigate. Staff member was very helpful. Reasonable price.
12 November 2026
Went onto the website and found it very…
Went onto the website and found it very easy to use
12 November 2026
Found better cover with the AA
Found better cover with the AA at an affordable price. I could have got cheaper home insurance but it was very basic unlike the 5 star defaqto rated policy purchased. Easy to get a quote too.
12 November 2026
easy to get quote
12 November 2026
AA is a reliable company that made my…
AA is a reliable company that made my process of getting insurance very easy to navigate.
The level of cover made this company an easy decision to go with.
12 November 2026
No problem arranging house insurance…
No problem arranging house insurance simple and easy to navigate
12 November 2026
The AA house and contents insurance…
The AA house and contents insurance wasn't the cheapest, but when I looked at the detail of what was included it was the best I could find for my budget.
12 November 2026
Very easy to get a quote on the app and…
Very easy to get a quote on the app and price was very competitive. Plenty of thinking time and easy to retrieve quote and buy the insurance.
12 November 2026
Reply from The AA Insurance
We're pleased to hear arranging a quote was easily sorted. Thanks for leaving a review.
Easy quick quote
12 November 2026
The price keeps going up with each application page
Went to AA following indicative price comparison quote - as expected there are many add ons (which in my opinion should be included in the quote price) so the eventual price is a fair bit higher than the quote proce
12 November 2026
Reply from The AA Insurance
Hi, we're sorry you've been left feeling this way. We offer a range of extras so customers can choose the cover that's right for them, and any costs would be confirmed before purchase. We appreciate your feedback and hope you managed to get everything arranged.
It was really good to actually speak to…
It was really good to actually speak to someone and not wait 30+minutes on the phone to be cut off before you spoke to anyone. I found the operator informative and helpful 1st class also very competitive pricing. Would recommend 👌
12 November 2026
a reasonable premium and a easy to…
a reasonable premium and a easy to follow website
12 November 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.