LV home insurance renewal dropped through letter box and was gobsmacked at what they were asking for, never claimed and not in rough area. Tried a quote from the AA for exactly the same home and cont... See more
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The AA provides services to motorists: breakdown cover, car insurance, life, travel insurance, route planning and motoring advice. We're the UK's number 1 motoring organisation.
Contact info
United Kingdom
- theaa.com/insurance
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Insurance was offered at a competitive…
Insurance was offered at a competitive price unlike some others

Reply from The AA Insurance
After choosing the AA from a comparison…
After choosing the AA from a comparison site I telephoned and spoke to Tom who was very helpful. The quote I received was very reasonable for the cover provided and the whole process took minutes.
The man who was helping me is name is…
The man who was helping me is name is Gareth was brilliant nothing was to much trouble and the price of the insurance was a lot cheaper even though I've got platinum, I would definitely recommend the AA.
Reasonable price
Reasonable price, but switched off auto renewal ,as you don't seem to get anything for loyalty
these days. Otherwise
Happy with cover
I was happy with the quote including …
I was happy with the quote including all the things I wanted on the policy and the process was easy to complete

Reply from The AA Insurance
Clear information on site
Clear information on site. Clear and competitive pricing. Processes simple to follow.
V good home insurance cover
V good home insurance cover. I had the same cover ,better limits and extras with the AA for £200 pa cheaper than with Churchill the year before👍

Reply from The AA Insurance
I am trying to contact you to cancel my…
I am trying to contact you to cancel my car insurance. It is not easy!!

Reply from The AA Insurance
Easy and Clear process
The process was clear and straightforward. That is the easy part, I want to see how you ddal with problems.
The process of insuring my car was…
The process of insuring my car was seamless, it made such a pleasant surprise
Easy to use website.
Easy to use website.
Pricing was very good and competitive.
I bought this insurance because it was through a well known company.
Your website was easy to understand and…
Your website was easy to understand and negotiate.
First Class Service
I have purchased home and car insurance from the AA previously and have always found the experience first class. I had a query with the car insurance I had purchased and customer services were brilliant in sorting this for me. I then purchased a new policy and the gentleman I was speaking with was very professional and patient and got me a great deal. He couldn’t do enough for me, I’m just sorry I forgot his name! First rate company, who I would not hesitate to recommend. *****
Offering a choice of levels of cover.
Offering a choice of levels of cover.
I have AA breakdown cover and having car insurance with the AA makes sense. In an emergency the AA will, I hope,look after me.

Reply from The AA Insurance
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