We chose AA through Confused dot com but spoke to the AA lady at the call centre because the AA website wouldn't let us do it online. She was extremely thorough and it turned out there were items w... See more
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Review summary
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I had a very positive experience with AA Insurance. The lady I spoke to on the phone was extremely helpful and made the whole process straightforward. I really appreciated being able to speak to someo... See more
Obtained car insurance quote on a comparison web site and found the AA to be very competitive: I was happy to buy their insurance but still had a few questions so rang up and spoke to a most helpful p... See more
Easy enough to sign up. Although luckily I did go back and check everything that had been auto filled when I went through money supermarket as it hadn't taken into account some info I had changed o... See more
Company details
Written by the company
The AA provides services to motorists: breakdown cover, car insurance, life, travel insurance, route planning and motoring advice. We're the UK's number 1 motoring organisation.
Contact info
United Kingdom
- theaa.com/insurance
4.6
Excellent
45K reviews
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Great price for my car insurance
Great price for my car insurance. So easy to set up .Will continue with this company if price is good 👍
15 July 2026
Straightforward application and competitive price
Straightforward online navigation.
Competitive price against my renewal elsewhere.
15 July 2026
Very straightforward and easy
15 July 2026
Arranged insurance through gocompare
Arranged insurance through go compare,straight forward, price,30% less than tesco,with relay included
14 July 2026
Easy to follow Website and price for my…
Easy to follow Website and price for my car Insurance.
13 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Very competitive price
Very competitive price, everything I want in an insurance, and very easy communication, very pleased thanks
14 July 2026
Reply from The AA Insurance
We're delighted to hear that, thanks for choosing us Tony 🙂.
AVOID - Ageas Insurance Limited
AVOID !!! Ageas Insurance Limited - Apparently I am a Fraud & Risk customer !!!
Multiple documents required to prove who I am and where I live.
No claims, no convictions lived same house 30 odd years, 60 years old English born.
Intend to cancel and not use any AA services again.
If this company is so pedantic, awkward and offensive within 3 days of taking the car insurance out, what would they be like if you had to make a claim. Absolutely horrendous. Easier to cancel and avoid any dealings with them.
Zero for service. Zero for not displaying the full facts.
10 July 2026
Reply from The AA Insurance
Hi Vincent, we're sorry to hear you feel this way and that you've been left disappointed by the experience.
Insurers and underwriters may occasionally request proof of identity and address as part of their verification checks, including to help prevent fraud and confirm policy details.
Thank you for taking the time to share your feedback.
The site was easy to use and very…
The site was easy to use and very helpful and the price was competitive.
14 July 2026
Reply from The AA Insurance
Great to hear this, thanks for your feedback 🙂.
The price and services with cover
14 July 2026
Very helpful and actually phoned back…
Very helpful and actually phoned back when she said she would
11 July 2026
Excellent service got my car insurance…
Excellent service got my car insurance with no hassle and straight forward Excellent value thankyou
11 July 2026
Saved a significant amount compared to…
Saved a significant amount compared to my old insurers renewal cost.
Website was fairly easy to navigate for someone who is not really 'tech-savvy'!
12 July 2026
I needed to make an amendment to my…
I needed to make an amendment to my policy but no function online to amend
Called the support number up to 30 minute wait time on hold
Not a great first impression.
14 July 2026
Reply from The AA Insurance
Hi, we're sorry to hear you've had issues trying to make amendments online. Our live chat team can help with this, they are available weekdays from 8am until 7pm and Saturday 9am until 5pm here https://www.theaa.com/help-support/contact-us-car-insurance
We hope you've since managed to speak to the team.
Excellent
Excellent, seamless the best new insurance policy experience i have had in 40 years!
13 July 2026
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