Swiftee Reviews 

203
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 86 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the delivery service for its speed and efficiency, often highlighting how quickly packages are picked up and delivered. Many people also commend the staff and drivers for being polite, helpful, and courteous, often going above and beyond to ensure a positive experience. The customer service is frequently described as excellent, with clear communication and a professional approach from start to finish. However, some customers experienced issues with delivery times, noting that packages arrived later than expected or that drivers did not wait for them. A few people also mentioned concerns about packages being left in visible or insecure locations, and some reported damaged items during transit.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, often praising the professionalism, reliability, and... See more

Staff

Customers had positive experiences with staff, frequently praising drivers for being kind, courteous, and... See more

Service

Reviewers mention positive feedback about service, highlighting its speed, efficiency, and reliability, with... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the staff as friendly,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely fabulous delivery and experience with Swiftee, who helped us all week to courier an order from Rinkoff’s Bakery each morning. Rodger is absolute superstar and went out of his way to help, i... See more

Company replied

Rated 5 out of 5 stars

You guys need to update the website so we can tip the drivers. I'm happy with the service, it's good to be able to track live the drivers, I will be using it quite a lot the service so it helps my c... See more

Company replied

Rated 5 out of 5 stars

Very quick response through the app to confirm the job first and also costumer service good looking after the costumer. I wanted to bring my bike somewhere I wasn’t there yet and I had to fly becau... See more

Company replied

Rated 5 out of 5 stars

The driver was so polite. When I gave him a (generous) tip he wanted to give me change! Delightful young man. Thank you. A great experience so far. Let's hope he can deliver successfully.

Company replied


Company details

  1. Courier and Delivery Service
  2. Courier Service
  3. Logistics Service

Written by the company

Swiftee is reshaping London's courier landscape with its peer-to-peer and last-mile same-day delivery service. Utilising a vast courier network and advanced technology, Swiftee ensures swift and secure delivery for individuals and businesses alike. Our vision is to provide a professional same day delivery service with a personable & human approach. With trust and transparency at our core, we aim to remove the stress from same day deliveries for good.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

203 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(203)

76 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

You we very helpful yours service is …

You we very helpful yours service is very good your driver was very careful and courteous with his service you should be proud of him thank you for all your help

13 October 2025
Unprompted review
Swiftee logo

Reply from Swiftee

Thank you, Ian! We really appreciate your kind words — our drivers take great pride in being careful and courteous 🙌

Rated 5 out of 5 stars

Super speedy and great price.

Super speedy and great price.

8 October 2025
Unprompted review
Swiftee logo

Reply from Swiftee

Hi Andrea! Thanks for your great feedback. We’re so glad you found our service fast and affordable 🚀

Rated 5 out of 5 stars

Excelent

Excelent, good customer service

29 September 2025
Unprompted review
Swiftee logo

Reply from Swiftee

Hi there Tamara, we're happy that you found our customer care team useful and we appreciate you taking the time to rate us ✨

Rated 5 out of 5 stars

Ensured delivery happened!

I wasn’t home and the driver went out of their way to ensure the parcel was left securely by the front door (behind a secure door to the building).

6 September 2025
Unprompted review
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Reply from Swiftee

Hi Nic, we're glad to hear you had a great experience, delivering packages safely and securely is our motto! 🚀

Rated 5 out of 5 stars

swiftee and saftey is one word

swiftee is the best and the most simple way to ,and the most safe way to send parcels , it takes seconds till when the reider areives to your door step, the app has no adds so you can order much faster, its thr most simple and easy way to send a parcle S-A-F-E-T-Y and secure , i highly recommend evryone to download the swifftee app , again when its swiftee its safe.

1 September 2025
Unprompted review
Swiftee logo

Reply from Swiftee

Hi Abraham, we really appreciate your review and recommendation 🎱

Rated 5 out of 5 stars

Arrived within 10 mins

Arrived within 10 mins, straight to delivery address and delivered..
No problem at all.
Excellent service

11 August 2025
Unprompted review
Swiftee logo

Reply from Swiftee

Hi Mrs Fox, we're glad we were spot on, We look forward to serving you again soon! 📦

Rated 3 out of 5 stars

He was 15 min late and he brought wrong…

He was 15 min late and he brought wrong order. He came with some laundry rather than the paint.
He was parked 3 min away from the address and I had to go with him to his car that wasn’t the same car as mentioned on the tracker. He gave me the paint and I had to carry it alone, back to the address. He didn’t offer to help, despite the order being quite heavy to carry it alone.

5 August 2025
Unprompted review
Swiftee logo

Reply from Swiftee

Hi there Cristian, thank you for taking the time to share your honest feedback. It's reviews like yours that help us improve. We'd love to look into your experience in more detail, if you can email us your order ID to hello@swiftee.co.uk we'd very much appreciate it 🙏

Rated 5 out of 5 stars

Your driver was very helpful and…

Your driver was very helpful and carried the boxes in. Thank you

4 August 2025
Unprompted review
Swiftee logo

Reply from Swiftee

Hi Sharmini! We're glad you enjoyed the service, we appreciate you taking time to share some love and we look forward to serving you again soon 🥳

Rated 5 out of 5 stars

Prompt and professional

Prompt and professional

29 July 2025
Unprompted review
Swiftee logo

Reply from Swiftee

Hi Matthew, we're glad you enjoyed the Swiftee experience and we appreciate you taking the time to share your feedback 🙌

Rated 5 out of 5 stars

Responsive

Responsive, flexible, great customer service.

23 July 2025
Unprompted review
Swiftee logo

Reply from Swiftee

Hi Sara, thanks so much for taking the time to share positive feedback with us, we look forward to serving you again soon 🤩

Rated 5 out of 5 stars

Amazing

Very quick response through the app to confirm the job first and also costumer service good looking after the costumer.
I wanted to bring my bike somewhere I wasn’t there yet and I had to fly because he was very fast plus I thought I would need two people but it was just one and more effective than two.
Very nice lad and polite. I’m very happy even if I’m stressed heheh but excellent job done! Paul is the best

7 July 2025
Unprompted review
Swiftee logo

Reply from Swiftee

Hi Dàve, We're glad you received a great service from Paul, our couriers are the heart and soul of our company 🥇

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