The person was very professional and respectful. They solved my issue very quickly. I did not give 5 because i had to wait for an extra hour which was not convenient but it was very good otherwise
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great service and availability The staff is well trained, cordial and fast to solve problems. The overall business model is very efficient, with fair prices and well implemented. Will not need to thi... See more
incredible services within Swapfiets ... Staff always super friendly and appointments for service are available in next few days! I am using the electric bike and its really great! Thank you team Swap... See more
Company replied
The bikes are working good and of good quality for a moderate price. When the bike gets broken or stolen it's easy to get replacement withing a few days right at my doorstep. The personnel is usually... See more
Company replied
Company details
Written by the company
Swapfiets is 's werelds eerste ‘bicycle as a service’ bedrijf. Opgericht in 2014 in Nederland, groeide de scale-up snel uit tot een van de meest toonaangevende leveranciers van micromobiliteit in Europa met sinds september 2020 meer dan 220.000 leden in Nederland, Duitsland, België, Denemarken, Frankrijk en Italië. Het concept van Swapfiets is vrij eenvoudig: voor een maandelijks vast bedrag hebben Swapfiets-leden altijd een werkende fiets. En zijn er onverhoopt problemen, dan wordt de tweewieler binnen 48 uur gerepareerd of direct vervangen zonder extra kosten. Swapfiets is in Nederland beschikbaar in meer dan 25 steden.
Contact info
Netherlands
- support.nl@swapfiets.com
- swapfiets.nl
4.2
Great
4K reviews
Replied to 98% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
The girl who assisted me was fast and…
The girl who assisted me was fast and kind
16 February 2026
Unprompted review
Reply from Swapfiets Nederland
Hi Paula,
Thank you for the compliment!
We are happy to hear that our colleague assisted you quickly and kindly.
Enjoy the ride.
Team Swapfiets
Great service and bike replacement
I had an issue with the lights and they replaced the bike, staff was friendly and very polite.
13 February 2026
Unprompted review
Reply from Swapfiets Nederland
Hi Carine,
Thank you for your review!
Safety comes first, so we are glad we could quickly swap the bike to get your lights working again. Great to hear the staff was friendly and polite during the process.
Enjoy the ride.
Team Swapfiets
always a pleasant encounter
It's always a pleasant encounter and a really fast and efficient service. Well-done!
9 February 2026
Unprompted review
Reply from Swapfiets Nederland
Hi Katja,
Thank you for the kind words!
We are glad to hear that your encounters with us are always pleasant and efficient.
Enjoy the ride.
Team Swapfiets
Reply from Swapfiets Nederland
Hi there,
Thank you for your review!
We are happy to hear everything went without any problems.
Enjoy the ride.
Team Swapfiets
Reply from Swapfiets Nederland
Hi Stéphane,
Thank you for the recommendation!
We are happy to hear that you find our service easy, fast, and reliable. That is exactly what we aim for.
Enjoy the ride.
Team Swapfiets
Nice employees and good bikes
I really like the employee who came and changed my bike! Very friendly.
The bike I got in exchange for the one that was a bit battered was so much better. It makes my commute to work so much faster and easier
7 February 2026
Unprompted review
Reply from Swapfiets Nederland
Hi Iulia,
Thank you for your kind review!
We are thrilled to hear that the swap made such a difference to your commute. We will make sure to pass on your compliments to our colleague who visited you—they will be happy to know they made your ride to work faster and easier!
Enjoy the ride.
Team Swapfiets
Reply from Swapfiets Nederland
Hi Andrea,
Thank you for the great review!
We are happy to hear you enjoyed the service.
Enjoy the ride.
Team Swapfiets
Reply from Swapfiets Nederland
Hi Federica,
Thank you for your review!
We are glad to hear our colleague found the quick and best solution for you. That is exactly our goal.
Enjoy the ride.
Team Swapfiets
People working are swapfiets I think…
People working are swapfiets I think are nice people, but just not doing their jobs properly. I’ve been with swapfiets for 3+ years already.
Yesterday I went to replace my bike, they did got me a new one but doesn’t check anything before handling it over to me. The front light wasn’t working when I tried it outside. I again went back to have then fix the light, they just replaced it with a new bike. I tried it everything was working well, and then I left. Only to find out I forgot to test one important thing as well, the bike ring/bell 🔔. Also wasn’t working.
I just hope they would check everything else before handling a bike to the customers.
9 February 2026
Unprompted review
Reply from Swapfiets Nederland
Hi Ann,
Thank you for your review and for sticking with us for over 3 years!
We are sorry to hear that your recent experience didn't measure up to the service you are used to. You are absolutely right, our team should be checking every bike thoroughly (lights and bells included!) before handing it over, rather than leaving it up to you to find the defects.
We will take this feedback to the team to ensure our pre-handover checks are sharpened up. Please stop by so we can fix that bell for you quickly.
Kind regards,
Team Swapfiets
Reply from Swapfiets Nederland
Hi Janice,
Thank you for your review!
We are happy to hear that you appreciate both the quality of our bikes and the service from our staff.
Enjoy the ride.
Team Swapfiets
good money for value
Even though it can take a while for each appointment, it works really well, you can use Swapfiets to get used with dutch bikes, or for safety since they offer you all the support for daily basis and are stolen less often then normal ones are reported.
I've been using for a year and decided to get an upgrade, and as always the service was great.
9 February 2026
Unprompted review
Reply from Swapfiets Nederland
Hi Priscila,
Thank you for being a loyal member for over a year!
We are glad to hear that Swapfiets has helped you feel safe and supported on Dutch roads. We hope you enjoy your new upgrade just as much as the previous bike!
Enjoy the ride.
Team Swapfiets
The new bike I received missing air in…
The new bike I received missing air in the wheels. And the front wheel is bend.
6 February 2026
Unprompted review
Reply from Swapfiets Nederland
Hi there,
We are very sorry to hear this. Receiving a bike with flat tires and a bent wheel is unacceptable. We sincerely apologise for this oversight in our quality control.
Please contact us immediately to make a new appointment ASAP, so we can get you a proper working bike.
Kind regards,
Team Swapfiets
Charged an extra 11 euros
Charged an extra 11 euros, not sure for what, although the package clearly states 62 euros per month, which I paid in advance.
4 February 2026
Unprompted review
Reply from Swapfiets Nederland
Hi Naqib,
We are sorry to hear about the confusion regarding your invoice.
This extra charge is likely due to your subscription starting partway through the month, rather than on the first day. In these cases, we charge a pro-rata amount for the remaining days of that specific month.
Please contact us directly so we can look into your specific invoice details and clarify exactly what the charge is for.
Kind regards,
Team Swapfiets
Happy 4 year client!!
Been a Swapfiets client for 4 years and I am so happy. Their service is excellent, quick and everyone is always so friendly. 100% recommend to anyone who needs a temporary or long-term biking solution.
6 February 2026
Unprompted review
Reply from Swapfiets Nederland
Hi Carlos,
Wow, 4 years! Thank you for being such a loyal member.
We are incredibly happy to hear that you are still satisfied with our service and our friendly team. Thank you for the 100% recommendation; we really appreciate it.
Enjoy the ride.
Team Swapfiets
A very clear and concise guide provided…
A very clear and concise guide provided on how to use the bike and the terms and conditions of use. Delivered on time as arranged. Seamless
3 February 2026
Unprompted review
Reply from Swapfiets Nederland
Hi Conrad,
Thank you for your feedback!
We are happy to hear that the delivery was seamless and on time, and that the instructions were clear. That is the smooth start we aim for.
Enjoy the ride.
Team Swapfiets
A customer for 5 years and then this..
After being a customer in Amsterdam for nearly 5 years and paying for multiple replacement/stolen bikes without issue, it is really disappointing to not have any flexibility on a charge that has been caused by something completely out of my control.
I went back to my home country for a month over Christmas and when i returned to Amsterdam I noticed that my bike, which I had left in the designated bike zone outside my apartment building, was gone.
A couple of weeks later I was preparing to leave NL for good and made an appointment to return my key. The worker there told me the bike had been collected by the gementee and that I would have to pay e40 to have it collected. This seemed a bit unfair given the full context in which i wasnt getting a new bike, I had left my bike in the correct place, and I had been paying the company a consistent fee since 2021. None of this was the workers responsibility of course, so I had made plans to contact customer support when I got the chance.
When i did get the chance, i was disappointed to be informed that there was no flexibility on the matter and I would have to pay the charge.
I want to be clear that I by no means feel entitled to have this charge forgiven - i dont know what happened that made the gementee collect my bike but it is not Swapfiets fault, and they are just enforcing their policy.
I am however disappointed by their approach to supporting a long time customer who had a bit of misfortune. The charge is a fraction of the money I had paid over the years, it would have been a nice gesture to have it forgiven. Instead it feels like I have been shoved on the way out the door and the door slammed behind me.
With that being said, I really enjoyed the service i got from Swapfiets over the years, hence the reluctance to give just 1 star. I do however have to deal with a sour taste from this experience.
3 February 2026
Unprompted review
Reply from Swapfiets Nederland
Hi there,
First of all, thank you for being such a loyal customer for nearly 5 years. We truly appreciate your support since 2021.
We completely understand your disappointment regarding the municipality removal fee, especially given the circumstances of your trip. It is never nice to end a long relationship on a sour note like this, and we understand why you feel this way.
However, as much as we value your loyalty, we cannot make an exception regarding these costs. We have to adhere to our terms regarding municipality removals. We are sorry that this makes you feel unheard, as that is certainly not our intention.
We hope that, despite this final hurdle, you can still look back on your time with us fondly. We would love to welcome you back in the future if you are ever in need of a bike again.
Kind regards,
Team Swapfiets
Unacceptable
The employee swapped my bike for a "new" one as it couldn't be quickly fixed and gave me a bike with broken speeds (the speeds switch on the handle doesn't work). I realized this only after I had left and the store had closed for the day. As I pay a subscription for a 7-speed bike this is unacceptable. Now I have to take time out of my day again to go to the store, wait in queue and try having this fixed. Not to mention me riding around with a broken bike until I find the time to go over there again. I don't want to blame the employee as it was just a young guy, but I do want to be vocal about my dissatisfaction with the service I received from Swapfiets.
2 February 2026
Unprompted review
Reply from Swapfiets Nederland
Hi Sotiris,
Thank you for your review and for sharing your honest feedback.
We are sincerely sorry to hear that the replacement bike you received has faulty gears. You are absolutely right, this is unacceptable. A bike should be fully checked and functional before it is handed out, and we failed to do that in this instance.
We understand how frustrating it is to waste time coming back, especially when you are paying for a specific service level. Please book an appointment so we can rectify this immediately and get you a bike that works as it is supposed to.
Kind regards,
Team Swapfiets
Great Service!
The speed and friendlyness was amazing. Great service!
27 January 2026
Unprompted review
Reply from Swapfiets Nederland
Hi Sensys,
Thank you for the compliment!
We are happy to hear that you appreciated the speed and friendliness of our service.
Enjoy the ride.
Team Swapfiets
really quick and friendly service!
really quick service, very efficient, friendly staff, been a swapfiets user now for almost 4 years and don’t have one complaint!
2 February 2026
Unprompted review
Reply from Swapfiets Nederland
Hi Kate,
Wow, almost 4 years! Thank you for your loyalty.
It is fantastic to hear that after all this time, you still haven't had a single complaint. We are proud to keep providing you with quick and efficient service.
Here is to many more happy kilometers!
Team Swapfiets
I am so so happy with a new store…
I am so so happy with a new store opened closer to me. The staff there so polite, nice and friendly
30 January 2026
Unprompted review
Reply from Swapfiets Nederland
Hi Valeryia,
Thank you for the wonderful feedback!
We are excited to be closer to you with our new location. It is lovely to hear that the team gave you such a warm and friendly welcome.
Enjoy the ride.
Team Swapfiets
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