The person was very professional and respectful. They solved my issue very quickly. I did not give 5 because i had to wait for an extra hour which was not convenient but it was very good otherwise
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great service and availability The staff is well trained, cordial and fast to solve problems. The overall business model is very efficient, with fair prices and well implemented. Will not need to thi... See more
incredible services within Swapfiets ... Staff always super friendly and appointments for service are available in next few days! I am using the electric bike and its really great! Thank you team Swap... See more
Company replied
The bikes are working good and of good quality for a moderate price. When the bike gets broken or stolen it's easy to get replacement withing a few days right at my doorstep. The personnel is usually... See more
Company replied
Company details
Written by the company
Swapfiets is 's werelds eerste ‘bicycle as a service’ bedrijf. Opgericht in 2014 in Nederland, groeide de scale-up snel uit tot een van de meest toonaangevende leveranciers van micromobiliteit in Europa met sinds september 2020 meer dan 220.000 leden in Nederland, Duitsland, België, Denemarken, Frankrijk en Italië. Het concept van Swapfiets is vrij eenvoudig: voor een maandelijks vast bedrag hebben Swapfiets-leden altijd een werkende fiets. En zijn er onverhoopt problemen, dan wordt de tweewieler binnen 48 uur gerepareerd of direct vervangen zonder extra kosten. Swapfiets is in Nederland beschikbaar in meer dan 25 steden.
Contact info
Netherlands
- support.nl@swapfiets.com
- swapfiets.nl
4.2
Great
4K reviews
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Convenient
Flexibility, worry-free and good bikes. Have nothing to complain about my time with Swapfiets. It is very convenient!
28 February 2026
Unprompted review
Reply from Swapfiets Nederland
Hi Rodrigo,
Thank you for your great review!
We are very happy to hear that your time with us has been worry-free and convenient. That is exactly what we aim for!
Enjoy the ride.
Team Swapfiets
Amazing
Amazing - always kind and fast service at the Stadionweg location :)
26 February 2026
Unprompted review
Reply from Swapfiets Nederland
Hi Nenad,
Thank you for your amazing review!
We will definitely pass your compliments on to our team at the Stadionweg location – they will be thrilled to hear they are providing such kind and fast service.
Enjoy the ride.
Team Swapfiets
Reply from Swapfiets Nederland
Hi Norberto,
Thank you for your review!
We are happy to hear that you were pleased with our response.
Enjoy the ride.
Team Swapfiets
A positive review
People were very pleasent, kind, and they sucesfully fixed the problem in a very short time
25 February 2026
Unprompted review
Reply from Swapfiets Nederland
Hi Matej,
Thank you for your wonderful review!
We are thrilled to hear that our team was pleasant and kind, and that they were able to successfully fix your bike in no time. Getting you back on the road quickly and with a smile is exactly what we aim for.
Enjoy the ride.
Team Swapfiets
It was very efficient
It was very efficient, the people found the problem directly and repaired it in 15m
25 February 2026
Unprompted review
Reply from Swapfiets Nederland
Hi Tim,
Thank you for your fantastic review!
It is great to hear that our team was able to efficiently spot the problem and get your bike repaired in just 15 minutes. We always strive to provide quick and effective service so you can get back to your day without missing a beat.
Enjoy the ride.
Team Swapfiets
Reply from Swapfiets Nederland
Hi Emilka,
Thank you for your great review!
We are very happy to hear that you experienced great service with us.
Enjoy the ride.
Team Swapfiets
I lover the service pretty much and…
I lover the service pretty much and every time there is something wrong to the bike, you basically get the new one.
21 February 2026
Unprompted review
Reply from Swapfiets Nederland
Hi Krissada,
Thank you for your great review!
We are thrilled to hear that you love our service so much. Making sure you are always on the move by quickly swapping your bike for a fresh one when something goes wrong is exactly the hassle-free experience we strive to provide!
Enjoy the ride.
Team Swapfiets
Easy and fast to set everything up
24 February 2026
Unprompted review
Reply from Swapfiets Nederland
Hi Miguel,
Thank you for the great review!
We are thrilled to hear that getting everything set up was an easy and fast process for you. That is exactly the smooth start we aim for!
Enjoy the ride.
Team Swapfiets
Reply from Swapfiets Nederland
Hi Richard,
Thank you for your review!
We are very happy to hear that everything was good and that you had a positive experience with us.
Enjoy the ride.
Team Swapfiets
Always quick and friendly service
19 February 2026
Unprompted review
Reply from Swapfiets Nederland
Hi there,
Thank you for your fantastic review!
It is wonderful to hear that you consistently receive quick and friendly service from our team. We could not ask for better feedback!
Enjoy the ride.
Team Swapfiets
Nice experience on swapping my bike
It was on time as agreed, he was nice and also helped about my extra questions. Thanks
20 February 2026
Unprompted review
Reply from Swapfiets Nederland
Hi Egemen,
Thank you for your wonderful review!
We are thrilled to hear that your appointment was right on time and that our colleague was able to help you out with all of your extra questions. We will be sure to pass your kind words along to him.
Enjoy the ride.
Team Swapfiets
Service was quick and clear and the…
Service was quick and clear and the Bike was as described
23 February 2026
Unprompted review
Reply from Swapfiets Nederland
Hi Marco,
Thank you for your fantastic review!
We are very happy to hear that you experienced quick and clear service, and that the bike met your expectations perfectly. That is exactly the seamless experience we strive to provide.
Enjoy the ride.
Team Swapfiets
Negative/positive
Negative: Part of the bicycle is cheap material, because of it things broke every few months. While you rely on their service closed for 3 days in a row especially on the weekend. Most of the bicycled overused, because of the motor function barely get any support while bicycling, mostly I have to do the work.
Positive: Friendly stuff mostly, always fix up my bike no matter what, the application quite well maintained.
Update after answer from Swapfiets:
Bicycle exchange do not solve the issue with the performance. Most of the bicycle the same by experience, you have to be lucky to get a bike that is new, so it is much faster.
23 February 2026
Unprompted review
Reply from Swapfiets Nederland
Hi Eladó,
Thank you for your balanced and honest feedback.
We are very happy to hear that you appreciate our friendly staff, the app, and that our team always gets your bike fixed up. However, we are sorry to hear about the recurring issues and the lack of motor support. Our e-bikes are designed to do the heavy lifting for you! If you feel like you are doing most of the work, there is likely an issue with the motor or battery. Please book a new appointment so we can thoroughly check the system or swap the bike for one that gives you the proper boost.
We also completely understand your frustration regarding our availability, especially over the weekends. When you rely on your bike daily, waiting for a repair is highly inconvenient. We are continuously working on optimizing our store hours and availability to keep you on the road as seamlessly as possible.
Best regards.
Team Swapfiets
Reply from Swapfiets Nederland
Hi there,
Thank you for the great review!
We are glad to hear that getting started was easy for you and that our staff was friendly.
Enjoy the ride.
Team Swapfiets
Reply from Swapfiets Nederland
Hi Eva,
Thank you for your review!
We are happy to hear that our service was fast and efficient for you.
Enjoy the ride.
Team Swapfiets
They always provide good service
They always provide good service, professional, friendly and quick!
19 February 2026
Unprompted review
Reply from Swapfiets Nederland
Hi Fatemeh,
Thank you for your wonderful review!
It is great to hear that you consistently receive professional, friendly, and quick service from our team. That is exactly what we aim for!
Enjoy the ride.
Team Swapfiets
Amazing guy delivered or bike right on…
Amazing guy delivered or bike right on time, really nice!
18 February 2026
Unprompted review
Reply from Swapfiets Nederland
Hi Robson,
Thank you for the amazing review!
We are thrilled to hear that your bike delivery was right on time and that our colleague was so nice and helpful. We will make sure to pass along the compliment!
Enjoy the ride.
Team Swapfiets
Fast but not efficient
The bike was changed fast but the one I got in exchange is quite bad.
No amortization and some rusty parts, I need to change it again.
19 February 2026
Unprompted review
Reply from Swapfiets Nederland
Hi Janto,
Thank you for your review.
While we are glad to hear that your initial swap was fast, we are very sorry that the replacement bike you received has rusty parts and is not up to our standard. You should always receive a bike that feels fresh and is in great condition.
Regarding the amortization, our standard city bikes are intentionally designed without active suspension to make them as robust and maintenance-free as possible for daily city riding. However, it definitely shouldn't be an uncomfortable ride or covered in rust! Please make a new appointment in our app so we can easily exchange this bike for one that is in proper shape.
Best regards.
Team Swapfiets
Top notch services
They have very affordable bicycles and the free maintenance makes it the best
17 February 2026
Unprompted review
Reply from Swapfiets Nederland
Hi Tombek,
Thank you for your review!
We are glad to hear you appreciate the affordability and our service. Free maintenance is indeed what makes the difference!
Enjoy the ride.
Team Swapfiets
The girl who assisted me was fast and…
The girl who assisted me was fast and kind
16 February 2026
Unprompted review
Reply from Swapfiets Nederland
Hi Paula,
Thank you for the compliment!
We are happy to hear that our colleague assisted you quickly and kindly.
Enjoy the ride.
Team Swapfiets
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