Svinando Reviews 910

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers consistently praise the excellent quality of the products, particularly the wines, which are often described as delicious and high-standard. People also appreciate the competitive and attractive pricing, often finding great value for money, especially when items are on offer. The ordering process is frequently noted as easy and straightforward. However, some people were dissatisfied with the delivery service, mentioning that it could take too long, sometimes weeks, and that tracking information was occasionally unclear or non-existent. A few customers also reported issues with orders not arriving or being delivered to the wrong address.

What people talk about most

Delivery service

Clients share ambiguous opinions on delivery service. Many customers praise fast, fuss-free ordering and... See more

Product

Reviewers mention positive feedback about product. Customers consistently praise the excellent quality and... See more

Price

Customers had positive experiences with price, consistently praising the great value and competitive pricing... See more

Quality

Users describe positive interactions with quality. Customers consistently praise the excellent quality of the... See more

Order

People report ambiguous experiences with order. Many customers praise the easy and fast ordering process,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Svinando request when you would like your wine delivered, I requested in a week. Ordered on 22 July - delivered 6 August, (by my calculation that's longer than a week!) Whilst I have no problem with t... See more

Company replied

Rated 4 out of 5 stars

Order placed and acknowledged - being prepared - but then no further contact!! No email contact for a followup so eventually after 17 days i telephoned and the delivery was received the following d... See more

Company replied

Rated 4 out of 5 stars

I am a regular client. I did not have any problems with the deliveries, but sometimes they took too long like 2 weeks for a box of 6 wine. Very good choise of wine, never disappointed. Salute

Company replied

Rated 4 out of 5 stars

I ordered another case of red cannonau after the experience with the first was positive. I was advised that the consignment had been dispatched to Yodel, the carrier. After using the tracking info, Y... See more

Company replied


Company details

  1. Wine Store

Written by the company

An Italian online Wine Shop: great wines, great deals.


Contact info

4.2

Great

TrustScore 4 out of 5

910 reviews

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Rated 5 out of 5 stars

Great wine

Fast, fuss-free ordering and speedy delivery. Lovely deep-flavoured wine with real depth and strength. Highly recommended.

1 April 2026
Svinando logo

Reply from Svinando

Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)

Rated 5 out of 5 stars

Ordered

Ordered , Delivered

31 March 2026
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Reply from Svinando

Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)

Rated 5 out of 5 stars

Great wine and great service

Great wine and great service. 4th time I have had this wine love it and great price

27 March 2026
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Reply from Svinando

Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)

Rated 5 out of 5 stars

Service

From start to finish every thing went like clockwork including delivery which arrived spot on time.
The box containing my wine was sturdy and well sealed.👍

6 March 2026
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Reply from Svinando

Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)

Rated 3 out of 5 stars

Company is doing great just didn’t like…

Company is doing great just didn’t like the wine

9 March 2026
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Reply from Svinando

Dear Customer,
We are sorry to hear that you did not enjoy our product, but we are confident that you will find other products in our range to suit your taste.
Our products consistently receive very high ratings. However, we do not rest on our laurels and continue to work hard to offer an ever-improving wine.

Kind regards,
Svinando Customer Service

Rated 5 out of 5 stars

Just bought our second case of 'Devoto…

Just bought our second case of 'Devoto Appassimento'. Really nice red wine that will suit most people as, given the alcohol content, (15%) it is sweeter than many other reds.

Reasonable delivery lead time, but on both occasions, notification of the delivery was on the day of or after the delivery had taken place; possibly the couriers fault.

I am cautious about buying anything that is advertised on FaceBook, but this is a genuine quality product which is sold at a great price.

I have no reservations in recommending it - great with cheese.

4 March 2026
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Reply from Svinando

Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)

Rated 5 out of 5 stars

Good range of wines

Good range of wines, competitively priced, with good delivery service.

29 November 2025
Svinando logo

Reply from Svinando

Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)

Rated 2 out of 5 stars
Svinando logo

Reply from Svinando

Dear Customer,
We are truly sorry for the delay; we have just contacted the courier to find out what is going on. The order was dispatched from our warehouse on 11 March and we have not been informed of any issues, but we can see that delivery has not yet taken place.

As soon as we receive a response and understand what has happened and how we can assist you, we will contact you directly to inform you of the resolution.

If you need to speak directly to our freephone number, please call us on 08002605664.

We remain at your disposal for any further assistance.
Kind regards,
Svinando Customer Service

Rated 3 out of 5 stars

Great wine offers but let down by the…

Great wine offers but let down by the deliver timelines ( too long to deliver)

14 January 2026
Svinando logo

Reply from Svinando

Dear Customer,
Thank you for your feedback. We are delighted that you enjoy our wine offers and appreciate your honest opinion regarding the delivery timelines.

We sincerely apologize for the longer delivery times and will continue working to improve this aspect of our service.

Thank you for your patience and understanding.
Best regards,
Customer Service Svinando Team

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