Excellent email presales support and through to ordering. When the log burner arrived (Salamander hobbit non DEFRA) we were just like WoW! beautifully packed in a proper wooden transport container an... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Stove Supermarket are one of the best companys I've every used online - and I buy lots online. Helpful, prompt friendly communication, quality stove components, very competitive price, any problem (n... See more
What makes a good online company that sends goods in the post , that if something gets damaged it gets sorted very quickly , this company ticked all the boxes . Fast and efficient service .
Company replied
Have refurbished my Clear View fire with all items bought from Stove Supermarket. Best prices on line. Quick turnaround and delivery. Had an issue with the grate and inner riddle plate, didn’t move or... See more
Company replied
Company details
Written by the company
Stove Supermarket is a one-stop stove shop, offering a massive range of wood-burning, multi-fuel, gas, and electric stoves; a selection of outdoor living products, from pizza ovens to bbq's; flue pipes, flue liners, and twin wall flue systems; hundreds of stove spares, stove accessories, open fires, and much, much more! We have everything you need to install, maintain, and enjoy your new or old stove. All available online and under one roof.
Contact info
Snydale Road, S72 8RP, Barnsley, United Kingdom
- 01226 816 051
- sales@stovesupermarket.co.uk
- stovesupermarket.co.uk
4.9
Excellent
8K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 35% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Absolutely first class service 👏 🙌 many…
Absolutely first class service 👏 🙌 many thanks 😊
18 June 2026
Reply from Stove Supermarket
Thanks for taking the time to leave us a great review. We’re really pleased to hear you had a positive experience.
If there’s anything you need going forward, we’re always happy to help.
Kind regards,
Stove Supermarket
A very quick turnaround
A very quick turnaround, unfortunately the bolts that came wit the refurb kit were the wrong ones and also had no nuts. They needed to be bolts for a recessed hole.
8 June 2026
Rapier Replacement glass delivery…
Replacement wood burner glass arrived next day, extraordinarily well packaged
16 June 2026
Great and efficient service
We noticed that our stove glass had a crack in it and the next day, a small piece of glass had fallen inwards into the fire. We ordered the stove glass via the Stove Supermarket where the delivery and service was super efficient, thank you.
5 June 2026
Reply from Stove Supermarket
Thanks for taking the time to leave us a great review. We’re really pleased to hear you had a positive experience.
If there’s anything you need going forward, we’re always happy to help.
Kind regards,
Stove Supermarket
Got all the parts for parkway 99 fires quite delivery cheaper parts
Been looking for parts for my parkway 99 fire and came across this site
15 June 2026
New glass for stove arrived in timely…
New glass for stove arrived in timely fashion and very well packed. Website easy to navigate and ordering easy.
15 June 2026
Not what I expected !!…
The side panels were not refractory “stone”as I expected, but l made of lightweight material. I didn’t see that advertised. Not sure how they will perform.
15 June 2026
Exemplary customer service. Best prices too
Have refurbished my Clear View fire with all items bought from Stove Supermarket. Best prices on line. Quick turnaround and delivery. Had an issue with the grate and inner riddle plate, didn’t move or rotate as it should. Contacted Customer Services and Richard dealt with the issue in a highly professional way whilst engaging in a friendly and helpful manner. Problem resolved with little effort on my part. Cannot recommend Stove Supermarket highly enough. Great prices, excellent customer service and quick turnaround for purchases. A special thank you to Richard from customer services for his help and support and ensuring the product I received was in full working order.
12 June 2026
Reply from Stove Supermarket
Thanks for taking the time to leave us a great review. We’re really pleased to hear you had a positive experience.
If there’s anything you need going forward, we’re always happy to help.
Kind regards,
Stove Supermarket
Great service throughout
Great service throughout, quick to respond to queries and prompt returning emails.
12 June 2026
Reply from Stove Supermarket
Thanks for taking the time to leave us a great review. We’re really pleased to hear you had a positive experience.
If there’s anything you need going forward, we’re always happy to help.
Kind regards,
Stove Supermarket
Fast delivery and the fire bricks fit…
Fast delivery and the fire bricks fit like a glove. Thanks
10 June 2026
Although I can’t comment on the stove…
Although I can’t comment on the stove working as yet, the buying/customer service were fabulous. Phoned and advised in stock and would be out for dispatch immediately.
2 June 2026
Easy to use website and was able to…
Easy to use website and was able to find exactly what I needed. Arrived earlier than expected too. Thank you.
9 June 2026
Reply from Stove Supermarket
Thanks for taking the time to leave us a great review. We’re really pleased to hear you had a positive experience.
If there’s anything you need going forward, we’re always happy to help.
Kind regards,
Stove Supermarket
Great service and communication.
Great service and communication.
Product was spot on and well packaged. Definitely use again.
8 June 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.