Stove Supermarket Reviews 

7,691
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 844 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the remarkably fast delivery service and the broad selection of top-quality stove parts available through the easy-to-use website. People consistently note that placing orders is completely straightforward, and the support staff are exceptionally helpful whenever questions or sudden replacements arise. Some reviewers were not happy with the delivery packaging, pointing out instances of torn outer boxes or slight damage to items upon arrival. Reviewers additionally mentioned occasional courier delivery delays or missing components that required prompt customer service intervention to successfully resolve.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery_service, consistently noting fast and prompt arrival times.... See more

Product

People report positive experiences with product, highlighting good quality, reasonable prices, and a wide... See more

Service

Users describe positive interactions with service, highlighting fast and efficient support when finding... See more

Order

Reviewers mention positive feedback about order processes, highlighting easy website navigation, simple... See more

Quality

Customers consistently note positive experiences with quality, highlighting that replacement parts like... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent email presales support and through to ordering. When the log burner arrived (Salamander hobbit non DEFRA) we were just like WoW! beautifully packed in a proper wooden transport container an... See more

Company replied

Rated 5 out of 5 stars

Ordered parts for log burner. Received prompt email advising that parts were on order so there would be delay if I were happy to wait, or could request refund. Opted to wait and parts arrived soon af... See more

Rated 5 out of 5 stars

Stove Supermarket are one of the best companys I've every used online - and I buy lots online. Helpful, prompt friendly communication, quality stove components, very competitive price, any problem (n... See more

Rated 5 out of 5 stars

Have refurbished my Clear View fire with all items bought from Stove Supermarket. Best prices on line. Quick turnaround and delivery. Had an issue with the grate and inner riddle plate, didn’t move or... See more

Company replied


Company details

  1. Fireplace Store

Written by the company

Stove Supermarket is a one-stop stove shop, offering a massive range of wood-burning, multi-fuel, gas, and electric stoves; a selection of outdoor living products, from pizza ovens to bbq's; flue pipes, flue liners, and twin wall flue systems; hundreds of stove spares, stove accessories, open fires, and much, much more! We have everything you need to install, maintain, and enjoy your new or old stove. All available online and under one roof.


Contact info

4.8

Excellent

TrustScore 5 out of 5

8K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(7,691)

832 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Cheaper price than original supplier

Cheaper price than original supplier. My only issue was the cost of delivery to Northern Ireland. It was £25 either for single item or multiple. I bought items that I didn't need now but got for future use and that's why I gave 3 stars. I ended up having to send it to a relative in mainland who is coming to visit later in the year. I will give an update on contents when I receive the parcel.
In saying that, the delivery was good, 2 days and kept well informed by shop and FedEx.

2 July 2026
Rated 5 out of 5 stars

TIGER STOVE SPARES

excellent service from start to finish,good customer service by phone and e-mail,items arrived real quick,
products are quality and great value prices.

1 July 2026
Rated 5 out of 5 stars

Repeat customer

Repeat customer. Easy to navigate online ordering, informed of updates, speedy delivery, competitively priced . Happy with replacement glass heat panel for log burner

22 June 2026
Rated 5 out of 5 stars

Excellent

Excellent, very prompt delivery and multi burner firebricks well packaged to prevent damage in transit

22 June 2026
Rated 5 out of 5 stars

I asked for a lever on the widget off…

I asked for a lever on the widget off my stove. They identified the stove brand from a photograph, worked out, which replacement lever and bolt I required and had it in the post within 24 hours. Fantastic, and very friendly, service.

25 June 2026
Rated 5 out of 5 stars

One of the best.

Stove Supermarket are one of the best companys I've every used online - and I buy lots online.
Helpful, prompt friendly communication, quality stove components, very competitive price, any problem (not their fault - carrier damage) instantly sorted out, next day postage at no extra cost. Shout out to Rich who the company should be proud of for his exemplary customer service. All round, if I could give them 10 stars I would. Stove is as good as new. Will definitely be using in the future. Very highly recommended.

24 June 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look