Matt was a great help in getting my tile from another warehouse. He helped with a sample tile so I could be sure the colors were correct. Matt also coordinated an early pick up time for me which mad... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Had great experience working with Matt @ Stone Tile Depot. Thanks Matt! It's our first time ordering from them. Product came in very well packaged and with NO defects or damage. Thank you! We use... See more
Company replied
ordered a set of tiles online but made a mistake not triple checking the size first......so i cannot comment much on the product itself since it was never installed but looked good. Stone Tile Depot... See more
Company replied
I recently had an issue with a missing shipment, and I was fortunate to be assisted by John M. He was quick to respond and handled the situation with professionalism. He kept me informed with any ques... See more
Company replied
Company details
Information provided by various external sources
High Quality Discounted Marble, Granite, Travertine, Pebble And Limestone Tiles And Mosaics Directly From Factory. All Products In Stock!
Stone Tile Depot - Direct From Factory
Written by the company
- Low Price Guarantee
- If you find a current lower price on an identical, in-stock item from any other store, we will match the price. The product must be a matching brand, quality, model number, and color. Just send us the ad, printout, or photo for validation. If you are not satisfied with an item that you have purchased, you may return the item within 30 days of delivery for a full refund of the purchase price, minus the shipping, handling or other additional charges. Our friendly expert staff is knowledgeable in all kinds of natural stone applications such as kitchen and bathroom renovation. You can reach us by using our toll-free line: 1-800-622-8708
Contact info
Pleasant Valley Road 25383, 20152, Chantilly, United States
- 1-800-622-8708
- om@stonetiledepot.com
- stonetiledepot.com
4.5
Excellent
828 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 90% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service and quick shipping
Great service and quick shipping. I was in a bind to get tile that was out of stock locally and Ana and team worked super fast to confirm tile and get it shipped the next day.
25 June 2025
Unprompted review
Reply from Stone Tile Depot
Hello Brooke,
Thank you for your business. It is our pleasure to work with you.
Best Regards,
JJ
Stone Tile Depot
Beautiful!
5 June 2025
Reply from Stone Tile Depot
Hello Katie,
Thank you for your business....
Best Regards,
JJ
Stone Tile Depot
Beautiful Carrara marble sample.
3 June 2025
Reply from Stone Tile Depot
Hello Cristina,
Thank you for doing business with us and we appreciate your support.
Best Regards,
JJ
Stone Tile Depot
Reply from Stone Tile Depot
Hello Adams,
Thank you for your comments. We really apprecite your business.
Best Regards
JJ
Stone Tile Depot
Horrible service
Horrible service. Been trying to return two cases of tiles for almost 2 weeks and they’re just giving me the runaround.
2 June 2025
Reply from Stone Tile Depot
Hello Bril,
I am very sorry for the inconvenience we caused you for these two boxes. No worries, we will refund the cost of these two boxes and keep them. Later on you may need some tiles for replacements.
Best Regards,
JJ
Stone Tile Depot
Wonderful tile and customer service
25 June 2025
Unprompted review
Reply from Stone Tile Depot
Hello Steven,
Thank you for your purchase. It has been our plesure to serve you.
Best Regards
JJ
Stone Tile Depot
Ana handled my order and was very…
Ana handled my order and was very helpful to source the tiles we wanted.
24 June 2025
Unprompted review
Reply from Stone Tile Depot
Hello Wendy,
Thank you for your comments. We appreciate your business.
Best Regards,
JJ
Stone Tile Depot
Tiles were curved, and unusable
Your reply is incorrect. I love the color and design of this tile and have no issue with the look. Unfortunately though, most of the tiles that arrived were curved and not flat, making at least 50% of them unusable for my tile project. I understand that a few tiles may have issues, that’s why I ordered the extra 15%.
There should’ve been better quality control before they were shipped.
20 May 2025
Reply from Stone Tile Depot
Hi Mei,
I am sorry to hear that you weren`t happy with the look and shape of these tiles.. These tiles are glazed over terracotta body. Purposely gives a rustic look with hand made applications. You can also see these tiles on the website depicting what they look like when installed.
If you are unble to use these tiles we can take them back. However, they need to be packed the way you received them. Please let me know. My email address is jj@stonetiledepot.com.
Best Regards,
JJ
Stone Tile Depot
My service representative
My service representative, Ana was great. I needed samples of outdoor
Porcelain tiles sent out and they were
delivered very quickly. Tiles look great, cost is very competitive and will be ordering from Stone Tile Depot because of this experience.
16 June 2025
Unprompted review
Reply from Stone Tile Depot
Hello John,
Thank you for your comments. Looking forward to working with you in the near future.
Best Regrds,
JJ
Stone Tile Depot
Reply from Stone Tile Depot
Hello Adrienne,
Thank you for your comments. Looking forward to getting an order from you.
Best Regards,
JJ
Stone Tile Depot
Excellent packing and shipping
Each box of tiles was carefully wrapped and protected. All sample tiles arrived in perfect condition.
19 May 2025
Reply from Stone Tile Depot
Hello Sallie,
We apprecite your business. Looking forward to working with you in the near future.
Best Regards,
JJ
Stone Tole Depot
Love the tile
Love the tile, Shipping a bit much as it was $99.00 for 13 one square foot tiles.
14 May 2025
Reply from Stone Tile Depot
Hello Nancy,
I am sorry to hear that you weren`t happy with shipping charges. Actually, we fixed shipping on mosiac shipments to a flate rate. If you were to order 130sf you would have paid the same mount $99.00. Perhaps next time around..
Best regards,
JJ
Stone Tile Depot
Reply from Stone Tile Depot
Hello Ted,
Thank you for your comments. Looking forward to working with you in the near future.
Best Regards,
JJ
Stone Tile Depot
Ana was GREAT.
Ana was GREAT.
Good communication, and follow up.
Stone tile depot came through this time.
11 June 2025
Unprompted review
Reply from Stone Tile Depot
Hello Novak,
Thank for your order and we appreciated your business.
Best Regards
JJ
Stone Tile Depot
Reply from Stone Tile Depot
Hello Sheri,
Thank you for your sample order. We re looking forward hearing from you soon.
Best Regards,
JJ
Stone Tile Depot
Tile was broken and customer service…
Tile was broken and customer service didn't respond.
30 April 2025
Reply from Stone Tile Depot
Hello Tiffany,
I am sorry to hear that two boxes were received damaged. Ana told me that she has informed you that we are shipping two boxes free of charge.
Best Regards,
JJ
Stone Tile Depot
Simple Process.
Simple Process.
Ordering was easy and shipment came in as expected with no damage.
5 May 2025
Reply from Stone Tile Depot
Hello Troy,
Thank you for your business. It is our pleasure working with you.
Best Regards,
JJ
Stone Tile Depot
They lost my business
The first time I placed an order with Stone Time Depot it went great. I few months later I placed a larger order and the shipping did not go well. I was never contacted to schedule the delivery, when they delivered they didn't ring the doorbell or call and they left my pallet of tiles in the middle of my sidewalk in a rain storm. When I contacted Stone Tile Depot they were not helpful. I do not plan to order from them again.
1 May 2025
Reply from Stone Tile Depot
Hello Amy,
I am sorry to hear that you had some delivery issues with the trucking company. As you know once products are picked up by a trucker, we are at their mercy. However, to make things better for your, please accept our apology and $150.00 refund from the freight cost.
Best Regards,
JJ
Stone Tile Depot
Great customer service & response rate
Ana kept me in the loop and was responsive to my questions.
30 May 2025
Unprompted review
Reply from Stone Tile Depot
Hello Polly,
Thank you for your business. It is our pleasure to serve your needs.
Best Regards,
JJ
Stone Tile Depot
Color Issue
The shipment was beautifully and carefully packed and delivered. Customer service was wonderful. One problem - the tile was advertised as being BLACK - it actually is charcoal gray. Now I need to paint the whole thing with Rustoleum BLACK ceramic tile paint to get the color I need.
30 April 2025
Reply from Stone Tile Depot
Hello Ilana,
I am sorry that the Pizarra Slate look Porcelain tile wsn`t black enaugh for your expectations. You could have ordered a sample to check the color. I apologize for misleading you on the color.
Best Regards,
JJ
Stone Tile Depot
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.