Matt was a great help in getting my tile from another warehouse. He helped with a sample tile so I could be sure the colors were correct. Matt also coordinated an early pick up time for me which mad... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Had great experience working with Matt @ Stone Tile Depot. Thanks Matt! It's our first time ordering from them. Product came in very well packaged and with NO defects or damage. Thank you! We use... See more
Company replied
ordered a set of tiles online but made a mistake not triple checking the size first......so i cannot comment much on the product itself since it was never installed but looked good. Stone Tile Depot... See more
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I recently had an issue with a missing shipment, and I was fortunate to be assisted by John M. He was quick to respond and handled the situation with professionalism. He kept me informed with any ques... See more
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Company details
Information provided by various external sources
High Quality Discounted Marble, Granite, Travertine, Pebble And Limestone Tiles And Mosaics Directly From Factory. All Products In Stock!
Stone Tile Depot - Direct From Factory
Written by the company
- Low Price Guarantee
- If you find a current lower price on an identical, in-stock item from any other store, we will match the price. The product must be a matching brand, quality, model number, and color. Just send us the ad, printout, or photo for validation. If you are not satisfied with an item that you have purchased, you may return the item within 30 days of delivery for a full refund of the purchase price, minus the shipping, handling or other additional charges. Our friendly expert staff is knowledgeable in all kinds of natural stone applications such as kitchen and bathroom renovation. You can reach us by using our toll-free line: 1-800-622-8708
Contact info
Pleasant Valley Road 25383, 20152, Chantilly, United States
- 1-800-622-8708
- om@stonetiledepot.com
- stonetiledepot.com
4.5
Excellent
828 reviews
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Replied to 90% of negative reviews
Typically replies within 1 week
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Product arrived well packed and just…
Product arrived well packed and just like the sample we had previously ordered. Nice quality stone at a great price.
28 April 2025
Reply from Stone Tile Depot
Hello Luren,
Thank you for your business. Looking forward to working with you in the near future.
Best Regards,
JJ
Stone Tile Depot
Reply from Stone Tile Depot
Hello Norberto ,
Thank you. We appreciate your business.
Best Regards,
JJ
Stone Tile Depot
The stone tile is gorgeous but ...
The stone tile is gorgeous and very high quality. However, the distribution and shipping was one of the worst experiences ever and I suspect it could be criminal (diverting customers orders to resale to another customer). Stone Tile Depot initially disclaimed any responsibility even though they were paid to arrange delivery. They obfuscated and delayed. Once I threatened to take this issue to the FBI (interstate commerce), the took the issue seriously, the delivery depot magically found the stone and delivered it albeit late. On the good side, once Stone Tile Depot took the issue seriously, they rose to the occasion and did all the right things.
1 April 2025
Reply from Stone Tile Depot
Hello Jay,
We appreciate your comments and will use them to guide our business for better results. Thank you for your patience.
Best Regards,
JJ
Stone Tile Depot
Reply from Stone Tile Depot
Hello Christian,
Thank you for choosing us. We apprecite the opportunity to serve you.
Best Regards,
JJ
Stone Tile Depot
So many of my tile were broken after a…
So many of my tile were broken after a I received them. I have asked for a refund on those broken tiles.
24 April 2025
Reply from Stone Tile Depot
Hello Patricia,
We are terribly sorry for those damaged tiles. We warned the carrier for mishandling the order. I was informed that a refund was issued for the damaged tiles.
Best Regards,
JJ
Stone Tile Depot
Reply from Stone Tile Depot
Hello Bryan,
Thank you for your business. It is our plesure to work with you
Best Regards,
JJ
Stone Tile Depot
Excellent customer service
24 April 2025
Reply from Stone Tile Depot
Hello Karen,
We truly appreciate your business and looking forward to serving you again.
Best Regards,
JJ
Stone Tile Depot
I placed an order and they contacted me…
I placed an order and they contacted me after to let me know the tile wasn’t actually in stock as they had indicated on their website and when I ordered samples. They refunded my payment, but it would have been nice to know when I ordered the samples that they were never going to be able to produce the tile.
2 April 2025
Reply from Stone Tile Depot
Hello Shila,
I check your order and there were 5 different samples and it was not clear what product was out of stock. I wish the other samples you asked could have worked for ypu. Apparently, there was mis information about not having that particular tile in stock. I m very sorry for the inconvenience.
Best Regards,
JJ
Stone Tile Depot
Reply from Stone Tile Depot
Hello Lisa,
Thank you for doing business with us. We look forward to working with you again.
Best Regards,
JJ
Stone Tile Depot
I ordered tile 12x12 and after about a…
I ordered tile 12x12 and after about a week I was told there was only 12x24 in stock. I took the 12x24 but was not refunded the difference.
22 April 2025
Reply from Stone Tile Depot
Hi Christina,
I am sorry for delaying your refund amount $106.63. We contacted the Accounting again to get your refund. As soon as we get a receipt, will send it to you.
Best Regards,
JJ
Stone Tile Depot
Great price and delivery of tile order…
Great price and delivery of tile order was on time.
16 April 2025
Reply from Stone Tile Depot
Hello Christine,
Thank you for your business, Looking forward to working with you in the near future.
Best Regards,
JJ
Stone Tile Depot
Great customer service with product…
Great customer service with product shipped on time and well protected from damage.
9 April 2025
Reply from Stone Tile Depot
Hello Peter,
It is our pleasure to serve.. Thank you for your business.
Best Regards,
JJ
Stone Tile Depot
Arrived broken
Arrived broken
Makes me question if I order multiples they will arrive broken
I will seek a local company so I don’t have to have tile shipped
2 April 2025
Reply from Stone Tile Depot
Hello Cynthia,
I m sorry to hear that your samples arrived broken. Unfortunately, some UPS deliveries have problems of carelessness on their part. However, actual order usually sent with a truck on a pallet and products secured carefully to avoid damages. We will refund you the charges for your order. Looking forward to hering from you again.
Best regards,
JJ
Stone Tile Depot
Great Experience!
Our representative Ana was very knowledgeable, friendly, and efficient. Our tile order came quickly and as ordered. No complaints and would definitely recommend! We look forward to working with Stone Tile Depot and Ana in the future!
14 April 2025
Unprompted review
Reply from Stone Tile Depot
Hello Danielle,
Thank you for your business. It is our pleasure to work with you.
Best Regards,
JJ
Stone Tile Depot
The tile I ordered was gorgeous and…
The tile I ordered was gorgeous and very much resembled the pictures on your website. As well, the order was delivered promptly and in good condition.
25 March 2025
Reply from Stone Tile Depot
Hello Illia,
Thanks for choosing us. We appreciate the opportunity to serve you.
Best Regards,
JJ
Stone Tile Depot
I ordered the Bella White Honed Marble…
I ordered the Bella White Honed Marble Tile; they sent me a full size 18x18 sample. The tiles are beautiful, exactly what I wanted. A few arrived damaged and my rep (Iselda) responded quickly and replaced them within a week. Excellent product and customer service.
24 February 2025
Reply from Stone Tile Depot
Hello Kirby,
We truly apprecite your business and look forward to serving you again.
Best Regards,
JJ
Stone Tile Depot
Interaction from staff- prompt…
Interaction from staff- prompt response- help in ordering.
24 March 2025
Reply from Stone Tile Depot
Hello Elinor,
We appreciate your business. I hope you like your sample.
Best Regards,
JJ
Stone Tile Depot
Reply from Stone Tile Depot
Hello Teresa,
Thank you for your sample purchase and I hope you like it. Looking forward to hearing from you.
Best Regards,
JJ
Stonr Tilr Depot
Love the tile and the selection
Love the tile and the selection. The shipping rate is great if you have a large order, but I think it's too much for a small order.
25 March 2025
Reply from Stone Tile Depot
Hello Janice,
Thank you for your purchase and we appreciate your business.
Best Regards,
JJ
Stone Tile Depot
Stone Tile Depot showed their lack of customer service
Stone Tile Depot did great, until the delivery ended up at the bottom of our driveway. One delivery scheduled for that day, waited to deliver until the next day because of the risk of ruining the tile.
My husband had to transport the tile from the bottom of our driveway to the house - it was not a small task as our drive way is a significant uphill.
Then, when we complained, the company did nothing to make it right. Did not even refund the shipping. Absolutely left a bitter taste in our mouth.
24 March 2025
Reply from Stone Tile Depot
Hi Sarah,
I have been in contact with your husband to resolve the delivery problem. He replied back to me. We cotacted the freight company and we will refund $299.00 freight charge back tp your CC. I truly appology foor this unfortunate delivery problem.
Best Regards,
JJ
Stone Tile Depot
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