Seattle Pottery Supply Reviews 1,965

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 209 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, including glazes and clay, and appreciate the wide selection available. Many highlight the excellent customer service, noting the staff's helpfulness, knowledge, and friendly demeanor. The ordering process is frequently described as easy and user-friendly, with many consumers satisfied with the prompt and efficient delivery service. However, some customers experienced issues with delivery times, finding that orders sometimes took longer than expected to arrive. A few also mentioned concerns about shipping costs, particularly for lighter items, and a small number reported receiving products that were not in optimal condition, such as hard clay or a leaky underglaze.

What people talk about most

Product

Consumers find product to be positive. Many reviewers express satisfaction with the quality and selection of... See more

Delivery service

Customers generally report positive experiences with delivery services. Many reviewers praise the fast... See more

Order

Customers consistently note positive experiences with order. Many reviewers praise the ease of ordering... See more

Quality

Reviewers mention positive feedback about quality. Customers frequently praise the quality of glazes, clay,... See more

Staff

Users describe positive interactions with staff. Customers consistently praise the staff for being helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently ordered and received a lovely new Shimpo Whisper pottery wheel (is awesome). Service was prompt and delivery worked out well considering I am off the beaten path near Portland OR. Was mino... See more

Rated 5 out of 5 stars

Taking a trip to Seattle Pottery Supply feels like Christmas for ceramicists. There's so much to look and a plethora of options in all directions! Their lovely staff are pleasant, knowledgeable and ea... See more

Rated 5 out of 5 stars

The great customer service is what takes me back to Seattle pottery supply. They explain everything very detailed, especially when it comes to working with kiln. It was my first experience and li... See more

Rated 5 out of 5 stars

I have been ordering from SPS since I moved to Washington in July 2024. I like their glazes much better than the popular commercial brands. They are beautiful, easy to apply and I have never run into... See more


Company details

  1. Ceramic Manufacturer
  2. Pottery Manufacturer
  3. Pottery Store

Written by the company

A premier manufacturer and online retailer of pottery kilns, ceramic supplies, glazes, clays and more.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 10% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 5 out of 5 stars

Order on line shipped fairly quickly

Order on line shipped fairly quickly. It did a loooong time for clay to arrive. That is more of a shipping issue. I love this clay! I was using BMix6 from another place but wasn’t totally happy. Tried this I love it!! Sea mix 6 wonderful!

27 April 2026
Rated 5 out of 5 stars

Thumbs up for Seattle Pottery. Thumbs down for USPS.

I had a bit of an emergency and needed to order clay. Russell was very helpful getting the clay shipped so I would receive it quickly. Unfortunately, USPS was not so responsive and there were many delays before receiving (USPS's issues, not Seattle Pottery). Keep that in mind when ordering clay, USPS may cause delays. I even opening a claim with USPS. There didn't seem to be much of a sense of urgency. The only updates they provided via conversation were the updates I could easily see on the tracking #.

28 April 2026
Rated 5 out of 5 stars

Great store

Great staff, great selection. Glad it isn't closer to my house or I'd be there all the time.

28 April 2026
Rated 5 out of 5 stars

Efficient and good quality

I received my order in a time sufficient manner, and am very pleased with the quality of the products. I’m a newbie, so I don’t have a lot to compare it to, but so far I am very pleased with this company’s products.

27 April 2026
Rated 5 out of 5 stars

Great pricing

Great pricing
Speedy delivery
Great packaging-liquid items sealed in plastic and breakables protected
Just what I ordered
Really like having the catalog included with my order, very helpful when I'm ready to purchase glazes

28 April 2026

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