Seattle Pottery Supply Reviews 

1,981
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 197 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality and wide selection of products, including glazes, clays, and tools. People frequently commend the fast and well-packaged delivery, noting items arrive quickly and intact. The staff receives high marks for being knowledgeable, helpful, and friendly, providing excellent customer service. Reviewers also find the ordering process user-friendly and efficient, with detailed website information facilitating their purchases. However, some people mentioned unexpected delivery delays, orders arriving late, or higher shipping costs. A few others also noted specific product quality concerns, such as clay being brittle or slip causing adverse reactions.

What people talk about most

Product

Reviewers highlight positive aspects of product, consistently praising the great selection of clays, glazes,... See more

Delivery service

Clients share positive opinions on delivery service, with many reviewers consistently praising the prompt and... See more

Order

Users describe positive interactions with order, highlighting the ease of online ordering and the speed of... See more

Quality

Reviewers mention positive feedback about quality, with many customers expressing satisfaction with the... See more

Staff

Consumers find staff to be positive, consistently describing them as lovely, helpful, and professional.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently ordered and received a lovely new Shimpo Whisper pottery wheel (is awesome). Service was prompt and delivery worked out well considering I am off the beaten path near Portland OR. Was mino... See more

Rated 5 out of 5 stars

The great customer service is what takes me back to Seattle pottery supply. They explain everything very detailed, especially when it comes to working with kiln. It was my first experience and li... See more

Rated 5 out of 5 stars

Taking a trip to Seattle Pottery Supply feels like Christmas for ceramicists. There's so much to look and a plethora of options in all directions! Their lovely staff are pleasant, knowledgeable and ea... See more

Rated 5 out of 5 stars

I have been ordering from SPS since I moved to Washington in July 2024. I like their glazes much better than the popular commercial brands. They are beautiful, easy to apply and I have never run into... See more



Company details

  1. Ceramic Manufacturer
  2. Pottery Manufacturer
  3. Pottery Store

Written by the company

A premier manufacturer and online retailer of pottery kilns, ceramic supplies, glazes, clays and more.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(1,981)

197 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great home kiln.

After seeing several SPS videos about the 184 electric kiln and how it's perfect for the home studio, I went ahead and ordered one. The sales associate who helped me on the phone was knowledgeable and let me know there would be some lead time because it would be built after I ordered it. We live in Southern Oregon and we had it shipped. They kept me posted as to when they were shipping it. The videos on the website and the information packet are very helpful. I have the Genesis Spark controller on my kiln and it is so easy to use. It keeps track of every time I fire and if there were any error codes.

5 January 2026
Unprompted review
Rated 5 out of 5 stars

a great supplier for potters

I appreciate the fast service, the detailed information on your website about the products and the protective packing you give the products for safe shipment. I am a novice potter still learning about the differences in kiln temperatures and glaze reactions.
Your website is so helpful.

27 January 2026
Rated 5 out of 5 stars

SPS The Beat

SPS is top notch for all my pottery needs, from tools to glazes to firing services. I couldn't be happier to have found such a great one-stop shop with kind, thoughtful, and knowledgeable people!

29 November 2025
Rated 5 out of 5 stars

My first kiln

The great customer service is what takes me back to Seattle pottery supply.
They explain everything very detailed, especially when it comes to working with kiln. It was my first experience and little anxious how to operate the kiln.
I also bought my first Shimpoo pottery wheel from SPS. Same experience.
Highly recommend.

29 November 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look