Went in for coffee - came out with 2 new settees to replace 2 x 20 year old ones Found the experience friendly and professional Very good selection of quality furniture Staff extremely helpful... See more
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Very informative. The elgin store staff couldn't of been anymore helpful and kind from start to finish. Stefhanie communication was on point and very welcoming and happy approach 😊. Thank you. There... See more
Company replied
Great service from Rudy (who was supported by Conor & Darren). Rudy was super helpful in getting both our kitchen table & stools and dining table and chairs ordered today in Tillicoultry store. Lovel... See more
Company replied
Visited garden centre at Sterling Tillicoultry and was assisted by sales lady Sharon who was extremely helpful, answering questions and measuring sizes. Sharon was very patient and nothing was... See more
Company replied
Company details
- Furniture Store
- Bedroom Furniture Store
- Flooring Store
- Home Goods Store
- Living Room Furniture Store
- Mattress Store
Written by the company
For over 50 years, Sterling Home has been a trusted name in the UK, offering exceptional furniture and home décor that combine quality, style, and value. From our flagship store in the historic old mill at Tillicoultry to our other locations across Scotland, we have built a reputation for providing a unique shopping experience that’s second to none. Our stores boast an extensive range of furniture and accessories to suit every taste, style, and budget. Whether you’re furnishing a new home, updating a room, or adding the perfect finishing touches, you’ll find exactly what you need at Sterling Home. From luxurious sofas and bespoke dining sets to elegant lighting and cosy bedroom essentials, our carefully curated collections feature leading brands and timeless designs, reflecting our commitment to quality and craftsmanship. While we are proud of our heritage, we are always looking ahead. We continually expand our offerings, introducing innovative products and personalised services to meet the evolving needs of our customers. Whether you visit us in-store or shop online, our knowledgeable team is here to help you create the perfect living space. Discover Sterling Home today and experience why we are Scotland’s go-to destination for furniture, accessories, and interior inspiration. With over five decades of expertise, we are dedicated to making every house a home.
Contact info
4.6
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Friendly knowledgeable staff member…
Friendly knowledgeable staff member that took the time to explain. Thank you Barry!
21 August 2026
Unprompted review
Reply from Sterling Home
Good Morning,
Thank you for your review!
We're delighted to hear that Barry took the time to explain everything clearly and provide such friendly, knowledgeable service.
We'll be sure to pass on your kind words to him.
Thank you for choosing Sterling Home, and we hope to see you again soon!
Kind regards,
The Sterling Home Team
Disappointing from a company I had previously rated positively
I previously purchased a sofa from Sterling Home and spent a considerable amount of money there. At the time of purchase, I was asked by the salesman to leave a review on Trustpilot, which I did, and my experience then was positive.
Unfortunately, my recent experience with their flooring service has been completely different.
I arranged for an estimator to visit my home to quote for click flooring in my kitchen. He arrived around 15 minutes late and spent much of the appointment humming and hawing about various things in the kitchen. However, at no point did he tell me that the job could not be done. I was left with the clear impression that a quote would be sent.
Instead, I later received an email saying they would not be able to install click flooring because of the weight of my American-style fridge/freezer, claiming that the weight could cause problems with a floating floor. I was also told that the subfloor would need screeding but that this too was somehow restricted because of the fridge/freezer, which had been sitting in exactly the same place throughout the estimator's visit and was hardly a surprise.
If this was genuinely such a fundamental issue, why was it not mentioned during the appointment? Why arrange and carry out an estimator's visit, only to send what feels like an excuse for not quoting afterwards?
I emailed Sterling Home to express how disappointed I was with the poor service and the explanation given. To date, I have not even had the courtesy of a reply.
Having previously been encouraged to leave a positive Trustpilot review after purchasing my sofa, I feel it is only fair to now share my experience of the other side of their customer service.
Very disappointing. I will not be returning for future purchases or projects, and I certainly won't be recommending their flooring service to friends or family.
19 August 2026
Unprompted review
Reply from Sterling Home
Good Morning Lorraine,
Thank you for your feedback and for your previous custom with Sterling Home.
We're sorry that your recent experience with our flooring service did not match the positive experience you had when purchasing your furniture.
Unfortunately, there appears to have been valid reasons why we were unable to install the flooring in your home, and regrettably this meant we could not proceed with a quotation.
We appreciate your comments regarding the communication around this and we have passed your feedback on to the Flooring Manager in Aberdeen for review and to respond to your email.
Kind Regards,
The Sterling Home Team
Evelyn and Lynette went above and…
Evelyn and Lynette went above and beyond. They really helped us out when we were let down by another supplier and we very much appreciate it. Excellent customer service.
21 August 2026
Unprompted review
Reply from Sterling Home
Good Morning Jennifer ,
Thank you for your wonderful review!
We're delighted to hear that Evelyn and Lynette went above and beyond
Providing excellent customer service is what we strive for, and we're so pleased they were able to make a difference.
We'll be sure to pass on your kind words.
Thank you for choosing Sterling Home!
Kind regards,
Sterling Home Team
We were interested in a new sofa for…
We were interested in a new sofa for our house and saw a corner set that really appealed to us.
Catherine couldn't have been more helpful with her service and we ended up buying it.
Thanks Catherine.
Let's hope all goes well with delivery.
20 August 2026
Unprompted review
Reply from Sterling Home
Good Morning
Thank you for your wonderful review!
We're delighted to hear that Catherine provided such helpful service and helped you find the perfect corner sofa for your home.
We'll be sure to pass on your kind words to her.
Thank you for choosing Sterling Home. We hope you love your new sofa, and we look forward to delivering it to you soon!
Kind regards,
The Sterling Home Team
Staff were great really knowledgeable…
Staff were great really knowledgeable and helpful getting me the right sofa
2 August 2026
Reply from Sterling Home
Hi Carol,
Thank you for your lovely review!
We're delighted to hear that our Edinburgh team was able to use their knowledge and expertise to help you find the right sofa for your home.
Providing helpful, informed advice is something we take great pride in, so it's wonderful to know your experience reflected that.
We appreciate your support and hope you enjoy your new sofa for many years to come.
Kind regards,
The Sterling Home Team
Would shop here again
Very informative. The elgin store staff couldn't of been anymore helpful and kind from start to finish. Stefhanie communication was on point and very welcoming and happy approach 😊. Thank you. There was a delay to my goods but was informed straight away and then it was only a week longer than original timing. Would purchase again
4 August 2026
Reply from Sterling Home
Thank you, Bev, for taking the time to share your experience.
We're delighted to hear that our Elgin team made such a positive impression. Your kind words about Stephanie will mean a lot to her and we will be sure to pass your kind comments on.
We're pleased that her communication and welcoming attitude, helped make your shopping experience an enjoyable one from start to finish.
We also appreciate your understanding regarding the delay to your order.
While we're always disappointed when delivery timescales aren't quite met, we're glad to hear out team kept you informed throughout.
Thank you once again for choosing Sterling Home, and we hope to welcome you back in the future.
Kind regards,
The Sterling Home Team
Went in for coffee
Went in for coffee - came out with 2 new settees to replace 2 x 20 year old ones
Found the experience friendly and professional
Very good selection of quality furniture
Staff extremely helpful and knowledgeable
Delivery easy to arrange once we were given a date to pick up our old furniture
A special thanks to Scott in sales
6 August 2026
Reply from Sterling Home
Good Morning ,
Thank you for your wonderful review.
We love that your visit started with a coffee and ended with two new settees!
It's fantastic to hear that you found the experience both friendly and professional, and that our range of quality furniture helped you find the perfect replacements for your much-loved sofas.
Your kind comments about our Tillicoultry team's helpfulness and knowledge are greatly appreciated.
Scott in our Tillicoultry Outlet sales will be delighted to hear he made such a difference to your visit and we will be sure to pass on your kind words .
We hope you enjoy your new settees for many years to come and look forward to welcoming you back to Sterling Home in the future.
Kind regards,
The Sterling Home Team
Portento Bedframe with Upholstered…
Portento Bedframe with Upholstered Headboard and LED Light
We ordered the bed above and paid for the premium delivery and assembly service. In spite of this, the bed was delivered without slats or a bed frame. The bed was £1600 and the premium delivery was in excess of £120.
We have yet to receive the slats and have been forced to sleep without a bed frame as a result. At no point did Sterling advise the bed would not come with a frame and we are yet to receive the bed frame despite delivery having taken place on 7 August (and the order having been paid for in full in early July).
We have simply been told there was an issue with Sterling's order system and that the manufacturer was closed and uncontactable for the entirety of August. As such, we were advised we just have to wait an indefinite time period for Sterling to put things right.
I would not recommend Sterling now as we were paying for quality product and a quality customer service and we remain without the use of our bed.
7 August 2026
Unprompted review
Reply from Sterling Home
Good Morning Lewis,
Thank you for taking the time to leave your feedback.
We're very sorry that your bed was delivered incomplete and understand how frustrating this has been, especially given the investment you made in both the bed and our premium delivery and assembly service.
A member of our customer service team is actively managing your case, and we want to reassure you that we are doing everything we can to expedite delivery of the outstanding parts and resolve this as quickly as possible and will be in touch with you soon.
We sincerely apologise for the inconvenience caused and appreciate your patience while we work to put things right.
Kind regards,
The Sterling Home Team
Dunfermline Store.
Dunfermline Store.
After initial contact from a Sales Person we were left to browse until we were ready for help. I was easy to make our purchase. The coffee shop was really good. Staff overall really good.
5 August 2026
Reply from Sterling Home
Good Morning Evelyn,
Thank you for your lovely review.
We're delighted to hear that you enjoyed your visit to our Dunfermline store.
We believe customers should be able to browse at their own pace, so it's great to know the team struck the right balance between being available to help and giving you space to look around.
We're also pleased that you found the purchasing process easy and enjoyed a visit to our coffee shop
Your kind comments about our staff are greatly appreciated, and we'll be sure to share your feedback with the team.
Thank you for choosing Sterling Home, and we look forward to welcoming you back again soon.
Kind regards,
The Sterling Home Team
Good service .
Kerr the salesman was very knowledgeable and helpful. He explained all the options and benefits of the chairs that were available and helped me to complete my order.
25 July 2026
Reply from Sterling Home
Hi Marion,
Thank you for your kind feedback.
We're delighted to hear that that our salesperson provided such knowledgeable and helpful service. Taking the time to explain the different options and benefits available is an important part of helping our customers make the right choice, and we're pleased he was able to assist you in completing your order with confidence.
We'll be sure to pass your comments on to him and the team.
Thank you for choosing Sterling Home Glasgow.
Kind Regards
The Sterling Home Team
Great service at Sterling
Catherine was very patient and explained the product and financial options clearly. She was super friendly.
19 August 2026
Unprompted review
Reply from Sterling Home
Hi Robert,
Thank you for your kind feedback.
We're delighted to hear that Catherine took the time to explain the product and finance options clearly and provided such friendly, patient service throughout your visit. We'll be sure to pass on your lovely comments to her.
Thank you for choosing Sterling Home Aberdeen, and we hope to see you again soon.
Kind Regards
The Sterling Home Team
Staff were so accommodating
Staff were so accommodating, even when I changed my mind to another sofa last minute.
5 August 2026
Reply from Sterling Home
Hi Heather,
Thank you for your wonderful feedback.
We're delighted to hear that our team was able to accommodate your change of mind and help you find the perfect sofa. We know choosing the right piece for your home is important, and we're pleased we could make the process easy and stress-free.
We hope you love your new sofa, and we look forward to welcoming you back again in the future.
Thank you for choosing Sterling Home Tillicoultry.
Kind Regards
The Sterling Home Team
Fabulous customer service and great…
Fabulous customer service and great range of sofas
Lauren Grant was especially helpful. Sterling are lucky to have her
19 August 2026
Unprompted review
Reply from Sterling Home
Hi there,
Thank you for taking the time to leave your wonderful feedback.
We're thrilled to hear that you received fabulous customer service and found a great range of sofas to choose from.
Lauren Grant will be delighted to know that she made such a positive impact on your experience. We’re very proud of our team, and it’s fantastic to hear that Lauren was especially helpful throughout your visit.
We hope you enjoy your new sofa, and we look forward to welcoming you back in the future.
Kind Regards,
The Sterling Home Team
We had the most amazing service from…
We had the most amazing service from Elijah Rube who helped us buy. New mattress for my elderly friend
She was kind and very understanding. Very supportive and helpful.
18 August 2026
Unprompted review
Reply from Sterling Home
Hi There ,
Thank you for taking the time to share your experience. We’re delighted to hear that Evijia Rube provided such amazing service while helping you and your elderly friend choose a new mattress.
It’s wonderful to know that she was kind, understanding, supportive, and helpful throughout the process.
We understand how important it is to find the right mattress, and we're pleased that Evijia made the experience comfortable and reassuring and will be sure to pass on your lovely comments to her.
Thank you again for your feedback, and we hope your friend enjoys many restful nights on their new mattress.
Kind Regards,
The Sterling Home Team.
Reply from Sterling Home
Hi Susan,
Thank you for your kind feedback.
We're delighted to hear that our team was helpful during your visit to our Tillicoultry store.
We believe in giving customers the time and space to make the right decision for their home, so it's wonderful to know this made a positive difference to your experience.
We appreciate your support and hope you enjoy your new sofa for many years to come.
Kind Regards,
The Sterling Home Team
Sofa Shopping
Went into to Sterling a good few months ago for a look around and was seen to straight away. Matt was very helpful and helped me when I decided on a sofa. I didn’t buy the sofa then but came back recently and was again seen to by Matt as he remembered me from my last visit and made the purchase with his help. Very friendly service and made very easy by staff.
13 August 2026
Unprompted review
Reply from Sterling Home
Hi Ben,
Thank you for your wonderful feedback.
We're delighted to hear that Matt provided such helpful and attentive service during both of your visits. It's especially pleasing to know that he remembered you when you returned and was able to help you find the perfect sofa.
We'll be sure to pass your kind comments on to Matt and the team. Thank you for choosing Sterling Home Aberdeen and we hope you enjoy your new sofa for many years to come.
Kind Regards
The Sterling Home Team
Reply from Sterling Home
Good Morning !
Thank you for taking the time to leave your 5-star review!
We're delighted to hear that you found the ordering process easy, your delivery arrived quickly, and that you were able to take advantage of one of our sales discounts.
We really appreciate your feedback and are pleased you had such a positive experience.
We look forward to seeing you again soon.
Kind Regards,
The Sterling Home Team
Reply from Sterling Home
Hi Richard,
Thank you for your kind feedback.
We're delighted to hear that you found our team really helpful and pleasant to deal with.
We really appreciate your support and look forward to assisting you again in the future.
Kind Regards
The Sterling Home Team
Absolutely amazing store
Absolutely amazing store . Every department is beautifully presented and a vast choice of furniture available . Amy was wonderful and went the extra mile sorting out our purchase . Sterling Home great 5 star customer service , all staff were friendly and welcoming .
17 August 2026
Unprompted review
Reply from Sterling Home
Hi, thank you so much for your wonderful 5-star review.
We're delighted to hear that you enjoyed your visit and appreciated the range of furniture and presentation throughout our store.
Amy will be thrilled to receive your kind comments. We're so pleased she was able to go the extra mile to help with your purchase and make your experience a positive one.
Thank you for recognising the efforts of our team. Providing friendly, welcoming service is something Sterling take great pride in.
We truly appreciate your support and look forward to welcoming you back to Sterling Home again soon.
Kind Regards,
The sterling Home Team
Excellent customer experience
Visited garden centre at Sterling Tillicoultry and was assisted by sales lady Sharon who was extremely helpful, answering questions and measuring sizes.
Sharon was very patient and nothing was too much trouble.
As we were unsure on our sizes, she sent us a quote with details that we could access later at our convenience.
Once home, I had several follow up questions and called the garden centre a number of times. Every time, Sharon called me back and went out her way to find out answers to my questions.
The follow up for process from her has also been very pleasing.
This experience has left a favourable impression.
Sterling this is excellent customer service that you should be proud.
Sharon, thank you ☺️
9 August 2026
Unprompted review
Reply from Sterling Home
Hi, thank you so much for taking the time to share your experience with us.
We're absolutely delighted to hear about the excellent service Sharon provided during your visit to our Garden Centre at Sterling Tillicoultry.
It's wonderful to know that she was able to answer your questions and assist with measurements.
Sterling pride ourselves on delivering outstanding customer service, and your comments perfectly reflect the level of care and dedication we strive to provide.
Sharon will be thrilled to receive your kind feedback and recognition for going above and beyond to help.
Thank you again for your lovely review and for choosing Sterling Home.
We look forward to welcoming you back soon.
Kind Regards,
The Sterling Home Team
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