Our experience with Sterling was very informative, especially from David on our purchase of a leather suite, and then he passed us onto Sharon whom he informed us was great at her job. After choosin... See more
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We are fortunate enough to own multiple properties (houses, flats and short term rentals and have used Sterling for refurbishment works for the contents. Today we were buying for our new build home,... See more
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Fantastic set of staff at the Aberdeen site. All extremely helpful and very knowledgeable on their ranges. This store has a superb collection, we were spoilt for choice. Donald did a fantastic job of... See more
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Our bed purchase went very smooth with the help of Evija Rube. Evija has a lovely quiet helpful manner and was able to answer all our questions. She is extremely knowledgeable about the products being... See more
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Company details
- Furniture Store
- Bedroom Furniture Store
- Flooring Store
- Home Goods Store
- Living Room Furniture Store
- Mattress Store
Written by the company
For over 50 years, Sterling Home has been a trusted name in the UK, offering exceptional furniture and home décor that combine quality, style, and value. From our flagship store in the historic old mill at Tillicoultry to our other locations across Scotland, we have built a reputation for providing a unique shopping experience that’s second to none. Our stores boast an extensive range of furniture and accessories to suit every taste, style, and budget. Whether you’re furnishing a new home, updating a room, or adding the perfect finishing touches, you’ll find exactly what you need at Sterling Home. From luxurious sofas and bespoke dining sets to elegant lighting and cosy bedroom essentials, our carefully curated collections feature leading brands and timeless designs, reflecting our commitment to quality and craftsmanship. While we are proud of our heritage, we are always looking ahead. We continually expand our offerings, introducing innovative products and personalised services to meet the evolving needs of our customers. Whether you visit us in-store or shop online, our knowledgeable team is here to help you create the perfect living space. Discover Sterling Home today and experience why we are Scotland’s go-to destination for furniture, accessories, and interior inspiration. With over five decades of expertise, we are dedicated to making every house a home.
Contact info
4.7
Excellent
4K reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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very knowledgable staff member
very knowledgable staff member, made the visit pleasant and enjoyable
1 July 2026
Reply from Sterling Home
Hi Denise,
Thank you for your lovely feedback.
We're delighted to hear that Nikki made your visit both pleasant and enjoyable. Providing excellent service and expert advice is something we pride ourselves on, and it's wonderful to know this was reflected in your experience.
We appreciate your support and look forward to welcoming you back to Sterling Home again soon.
Kind Regards
The Sterling Home Team
We went to buy a mattress
We went to buy a mattress. The young guy who served us was so great. Really knowledgeable and great at guiding us, listening to our needs and helping us decide.
28 June 2026
Reply from Sterling Home
Hi Susi,
Thank you for taking the time to share your feedback.
We're delighted to hear that you had such a positive experience when choosing your mattress. It's wonderful to know that Jonas was knowledgeable, listened to your needs, and helped guide you to the right decision without any pressure.
We'll be sure to pass your kind comments on to him and the store management team. We hope you enjoy your new mattress and thank you for choosing Sterling Home Aberdeen.
Kind Regards
The Sterling Home Team
Easy to deal with nothing to much trouble
my fault i ordered the wrong colour but with no fuss they are pleased to exchange the item i am very pleased with my dealing with Sterling homes
1 July 2026
Reply from Sterling Home
Hi Margaret,
Thank you for your feedback.
We're delighted to hear that your exchange was handled smoothly and without any fuss. We understand that mistakes can happen, and we're pleased our team was able to help resolve things quickly for you.
Thank you for choosing Sterling Home. We truly appreciate your kind comments and look forward to serving you again in the future.
Kind Regards
The Sterling Home Team
Good service and beautiful sofa , only downside was later delivery than expected .
Sterling were very good and sent out samples to my home . It was straightforward to order online and I had a discount code .
I’m taking a star off because delivery was later than explained and with no real reason or apology .
The sofa is beautiful, very comfortable and we are really happy with it .
2 June 2026
Reply from Sterling Home
Hi Happy Customer,
Thank you for taking the time to share your feedback.
We're delighted to hear how pleased you are with your new sofa and that you found the ordering process straightforward. It's great to know that receiving fabric samples at home helped you make your decision and that you're happy with the comfort and quality of your furniture.
We are sorry, however, that your delivery took longer than expected . We appreciate this feedback, as we know how important good communication is throughout the customer journey.
Thank you again for your comments. We hope you enjoy your beautiful sofa for many years to come.
Kind Regards
The Sterling Home Team
The service I received from Stirlings Evian Rube…
The service I received from Evian Rube (ER) was outstanding on both occasions that I purchased goods from Sterling. Dates are 13 June 26 and 13 July 26.
The delivery of the first orders arrived today 14 July 26 and the chaos were first class
13 June 2026
Unprompted review
Reply from Sterling Home
Hi Ray,
Thank you for your wonderful feedback.
We are delighted to hear that Evija provided outstanding service on both of your visits to Sterling Home. It's fantastic to know that your purchases were supported by such excellent customer care.
We're also pleased to hear that your delivery arrived as scheduled and that you are so happy with your goods. Your kind comments mean a great deal and will be shared with Evija, who I'm sure will be delighted to receive your recognition.
Thank you for choosing Sterling Home. We look forward to welcoming you back again soon.
Kind Regards
The Sterling Home Team
Excellent company
Excellent company
3rd sofa from them
Seamless experience from start to finish
Very happy
30 June 2026
Reply from Sterling Home
Hi Amanda,
Thank you for your wonderful feedback.
We're delighted to hear that this is your third sofa from Sterling Home and that you've had a great experience from start to finish. Your continued loyalty means a great deal to us, and we're thrilled that you're so happy with your purchase.
We hope you enjoy your new sofa for many years to come and look forward to welcoming you back in the future.
Kind Regards
The Sterling Home Team
5 star experience
Jonas Law made our experience very easy and a pleasure from start to finish. He is very knowledgeable and has very good communication skills.
14 July 2026
Unprompted review
Reply from Sterling Home
Hi Neil,
Thank you for your kind feedback.
We're delighted to hear that Jonas made your experience so easy and enjoyable from start to finish. Providing knowledgeable advice and clear communication is something we pride ourselves on, and it's wonderful to know Jonas delivered this for you.
We'll be sure to pass your comments on to Jonas and his manager.
Thank you for choosing Sterling Home Aberdeen and we hope to welcome you back again soon.
Kind Regards
The Sterling Home Team
Staff were knowledgeable & helpful
31 May 2026
Reply from Sterling Home
Hi Christine,
Thank you for your lovely feedback.
We're delighted to hear that our team was knowledgeable and helpful during your visit. Providing excellent customer service is always our goal, and it's wonderful to know your experience reflected that.
We appreciate your support and look forward to welcoming you back again soon.
Kind Regards
The Sterling Home Team
Fantastic selection of sofas and fabric…
Fantastic selection of sofas and fabric choices. Matt (Matthew) was very friendly and helpful.
13 July 2026
Unprompted review
Reply from Sterling Home
Hi Caroline,
Thank you for your kind feedback.
We're delighted to hear that you enjoyed our fantastic selection of sofas and fabric choices, and that Matthew provided such friendly and helpful service during your visit.
We'll be sure to pass your compliments on to him. Thank you for taking the time to share your experience, and we look forward to welcoming you back to Sterling Home Aberdeen in the future.
Kind Regards
The Sterling Home Team
Two happy customers!
We have been very impressed with the service received from Sterling Home. The staff at the store in Edinburgh were friendly and did not try to do the 'hard sell' on us! Our new sofa was delivered on time by polite and helpful delivery men. The sofa itself is comfortable and of a high quality. Can recommend.
29 June 2026
Reply from Sterling Home
Hi Ian
Thank you for your wonderful review and recommendation.
We are delighted to hear that you had such a positive experience with our Edinburgh store team and that you felt comfortable and supported throughout your purchase.
It's great to know that your sofa was delivered on time and that our delivery team were polite and helpful. We are especially pleased that you are happy with the comfort and quality of your new sofa.
We truly appreciate your kind feedback and thank you for choosing Sterling Home. We hope you enjoy your new sofa for many years to come.
Kind regards,
The Sterling Home Team
Great customer service
Great customer service, patient and friendly whilst I asked about various tables.
28 June 2026
Reply from Sterling Home
Hi Sharron,
Thank you for your wonderful feedback.
We're delighted to hear that you received great customer service and that our team was patient and friendly while helping you explore the different table options.
We appreciate you taking the time to share your experience and hope you enjoy your chosen furniture for many years to come. We look forward to welcoming you back to Sterling Furniture again soon.
Kind Regards
The Sterling Home Team
Reply from Sterling Home
Hi Mr Rowland,
Thank you for your feedback.
We're sorry to hear about the issue with an odour from your mattress.
We can see that this matter is already being dealt with by our Customer Service team, who will continue to assist you and keep you updated. If there is anything further required, they will be in touch directly.
Kind Regards
The Sterling Home Team
Great service staff are very helpful 5*
30 May 2026
Reply from Sterling Home
Hi Adreanna,
Thank you for your 5-star review!
We're delighted to hear that you received great service and found our staff to be so helpful. Providing excellent customer service is always our goal, so it's wonderful to know we met your expectations.
We really appreciate your feedback and look forward to welcoming you back again soon.
Kind Regards
The Sterling Home Team
The service I received was very good
The service I received was very good, the staff very friendly and patient.
30 May 2026
Reply from Sterling Home
Hi Christine,
Thank you for your kind feedback.
We're delighted to hear that you received very good service and found our team to be friendly and patient. Providing a welcoming and helpful experience for our customers is incredibly important to us, and it's wonderful to know our staff made such a positive impression.
Thank you for choosing Sterling Home Dunfermline and look forward to welcoming you again soon.
Kind Regards
The Sterling Home Team
Excellent service
Very good customer service from Steve. He was extremely helpful.
11 July 2026
Unprompted review
Reply from Sterling Home
Hi Rachael,
Thank you for taking the time to share your feedback.
We're delighted to hear that Steve provided such excellent customer service. It's great to know he was extremely helpful, and we'll be sure to pass your kind comments on to him and his manager.
We really appreciate your support and look forward to welcoming you back again soon.
Kind Regards
The Sterling Home Team
The salesman was very excellent pleasant made me…
The salesman was very pleasant made me feel at ease and knowledgable about all the products I choose.
25 June 2026
Reply from Sterling Home
Hi Ms Pollock,
Thank you for your lovely feedback.
We're delighted to hear that Shaun made you feel at ease and provided knowledgeable advice on the products you chose.
We take great pride in delivering a friendly and professional service, so it's wonderful to know your experience reflected this.
We appreciate you taking the time to share your comments and will be sure to pass on your kind words to the team.
Kind Regards
The Sterling Home Team
Great choice
Great choice, reasonable prices and excellent availability.
Donna looked after us so well, will definitely be back in the future
2 July 2026
Unprompted review
Reply from Sterling Home
Hi
Thank you so much for your lovely feedback.
We're delighted to hear that you were happy with our choice, prices, and availability. I'll be sure to pass your kind comments on to Donna, she will be thrilled to know she made such a positive impression.
We truly appreciate your support and look forward to welcoming you back in the future.
Kind Regards
The Sterling Home Team
Excellent Service
Sterling in Aberdeen has long been renowned as a fantastic store . Warm welcome on entering from John who was very knowledgeable and friendly . Perhaps as we were in store for a long time ( also had delicious coffees and scones in the great coffee shop) and buying 2xDuresta Suites (& spending well over five figures ) we met the General Manager Jason Kitching who allowed a lot of time with us as whilst buying in Aberdeen we wanted the furniture to go to Edinburgh and NOTHING was a problem . Seriously - customer service at its best & a team who are passionate about their top class products !
4 July 2026
Unprompted review
Reply from Sterling Home
Hi David
Thank you for taking the time to leave such a fantastic review.
We're delighted to hear that John made you feel so welcome and provided the knowledgeable, friendly service he's known for. It's also wonderful to know you enjoyed a visit to our coffee shop while making your decisions.
We're especially pleased that Jason and the team were able to assist with your Duresta purchase and ensure the delivery arrangements to Edinburgh were handled seamlessly. We understand that a purchase of this importance needs careful attention, and it's great to hear that nothing felt like a problem throughout the process.
Your kind words about our customer service, team, and products mean a great deal to us. Thank you for choosing Sterling Furniture, and we look forward to welcoming you back again soon.
Kind Regards
The Sterling Home Team
Bought a set of 2 leather recliners
Bought a set of 2 leather recliners from Sterling Tilicoultry. . On arrival 14 weeks later, looked and felt ok.a few weeks after 1 sofa was making a clunking noise when sat on, and felt uncomfortable to sit on. Once reported, a guy came and dismantled sofa , put it back together and jumped about on it for 10 mins. No fault he said. Not happy at spending £3500 on these sofas and 1 being uncomfortable, we explained still not happy. Another guy came and looked at sofa. No fault. Was in and out in 2.5 mins. Blink and you would miss him. I have shopped several times in Sterling, but feel they have gone downhill. Very angry at lack of any customer service. I would shop elsewhere!! 😡.
3 July 2026
Unprompted review
Reply from Sterling Home
Dear June
Thank you for your feedback.
We are sorry to hear that you remain unhappy with your purchase.
We can see that after you raised concerns we arranged for two separate inspections of the recliner to ensure that any potential issue was thoroughly investigated.
On both occasions, the technicians examined the sofa and were unable to identify any manufacturing fault or defect with the product.
We understand that comfort can be subjective and appreciate that you feel the recliner is not as comfortable as expected. However, following the two independent assessments, we were satisfied that it was functioning correctly and as intended.
We value your custom and are disappointed that this experience has affected your perception of Sterling. Your comments regarding the service you received have been noted and will be shared with the relevant team.
Kind Regards
The Sterling Home Team
£3,000 spent for the biggest disappointment
£3,000 spent, and one of the worst customer service experiences I’ve had.
I purchased sofas from Sterling Home for £3,000 after visiting the showroom and choosing them based on the display model. Within five months, the cushions had become flat, misshapen and looked nothing like the sofa I was shown before making my purchase.
I raised my concerns expecting a proper investigation. Instead, I received generic explanations about fibre-filled cushions while my actual complaint—that the sofas I received do not match the showroom model—was repeatedly ignored.
I specifically asked Sterling Home to have their technician compare my sofas with the showroom display that convinced me to spend £3,000. They refused to do so while simultaneously claiming that the showroom model could not be used for comparison. If the showroom sofa is not representative of what customers receive, then what exactly are customers paying for?
Rather than accepting responsibility or properly investigating my concerns, Sterling Home suggested that the condition of my sofas was due to a lack of maintenance and normal use. I find this unacceptable for furniture that is only five months old and cost £3,000.
I feel completely let down by both the quality of the product and the way my complaint has been handled. I will be sharing my experience publicly and would strongly encourage anyone considering a purchase from Sterling Home to think carefully before spending thousands of pounds there. Simply don’t, you will certainly be disappointed.
- After Sterling Home’s response: Be careful before spending thousands of pounds at Sterling Home. According to their own response, there is no manufacturing fault with either of my sofas. That means they consider it acceptable for two sofas costing around £3,000 to deteriorate after just four to five months of normal use by a single person living alone. One person. Living alone. If that’s the standard of quality they stand behind, potential customers deserve to know before spending their money. You could spend thousands of pounds on a product and only be able to use it for four to five months before being told there is nothing wrong with it. As you can see from their own response, this is the standard they are prepared to defend.
9 July 2026
Unprompted review
Reply from Sterling Home
Hi Beste,
Thank you for taking the time to share your feedback.
We are sorry to learn that you are disappointed with your purchase and the outcome of your complaint.
Following your concerns, an inspection of the product was carried out by an independent technician. Their findings confirmed that there were no manufacturing faults present with the furniture.
While we appreciate that this may not be the outcome you had hoped for, we have carefully reviewed the findings and have been unable to identify any fault with the product. We understand this will be disappointing and regret that we have not been able to resolve the matter to your satisfaction.
We value all customer feedback and thank you for taking the time to share your experience.
Kind Regards
The Sterling Home Team
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