SpeedX Reviews 4,993

I would give zero starts if I could. Their delivery staff just throws the packages on my driveway instead of dropping them off at the front door. I am lucky that a passerby has not yet stolen my packages.

My package has been showing "Out for Delivery" for approximately 7 days, yet it keeps ending up over two hours away in a different state, seemingly back at the facility each time.

To make matters worse, this company doesn't have a customer service phone number, and every email response comes from an AI bot that simply repeats, "Your package is out for delivery."

After reading countless negative reviews and seeing news reports about this company, I'm honestly starting to question whether it's a legitimate shipping service. This experience has been extremely frustrating and unacceptable.

Worst delivery company ever, we have a business which freight goods world wide and domestically. SpeedX have held our delivery from AliExpress for over three weeks at their local depot without explanation or notification.
If ordering online check if the seller is using SpeedX if so don’t buy.
Hopeless service, hopeless communication if I could have given a negative star rating I would have.

The drivers a lazy . They throw your package in the yard . They dont deliver your packages to your door if you have a gate .They tell you they had no access but they dont need access to delivery to my home .

Do not use this company for business. Companies need their product to function! Absolute worst shipping experience ever. What should take 2 days is now on day 4 and it's still barely moving in their system. I literally could have driven and picked it up in a day, and would have, had I known this. I tried to contact them to go pick it up at the hub it sat at for 3 days, but you only get AI to talk to. No human interaction. They avoid it because they know their service is horrible! I've let the shipper know not to ever use them for my products again. They shouldn't have the name SpeedX for sure! Pathetic.

This company has sent me a message on the tracking page and said that my package didn't have an apartment number, even though my proxy sent me the shipping label and IT DID. so unless they respond to my email or my review, this company is just unbelievable unprofessional..

I would rate 0 if i could your delivery service sucks for one my package was in Lansing Michigan out for delivery at 9 something in the morning on Friday and they never attempted the delivery untill 1:30am Saturday morning Lansing is not that big for it to take that long and i get a message at that time saying they attempted delivery but was unable to there is no reason they should not beable to deliver it i added an access code to delivery instructions and they did not buzz in i am beyond pissed as this is the second time i have had this same problem they dont deserve to even be a business especially since they dont even have a customer service phone number wich is rediculous

I have been waiting since 9 am for my package and it is now 10:20 pm and still no package. I had no issue with them before, until today. I do not think I will order online again, especially from Temu unless it is through someone who does not use speedx. It is time to check out the stores in the area for the best items and prices. I travel by bus, but I will do that and be in control of my shopping experience instead of being trapped all day when I have other things to do. This is an insult.

Driver parked in my driveway which I’m fine with but then proceeded to drive over my grass and while backing out and broke my in ground sprinkler head. I watched him doit, I watched him look back at the damage then drive off. Got in my car chased him down and he pretended to speak no English and said I’m mistaken . Got everything on Video so I’m gonna email it over. Terrible company

I wanted 1 order to test this product and I keep getting shipments that I did no approve. This and every thing they do should be illegal. I want to stop these shipments and sen back the first because they do not help loose weight. Terrible company.

I am so upset with this company. They owe me like 20 packages they must be stacked up. Why won't they deliver my packages? I contact them everyday they've even emailed me several times saying that they were going to deliver them. Then they don't deliver them. I'm 9:35 Main Street Unit 12 Tewksbury Mass. I'm going to make a police report soon because they stole my packages by not delivering them. Unless I get a response and they deliver these packages within the next week I'm making a police report. I spent a lot of money on these packages points that I've lost this company's cost me a lot. Items that I can't order again because they're not in stock. They're completely unreliable. I've never seen such a horrible delivery company in my life. And why would they say delivering them when they don't? They've been to my address many times and delivered packages before but all the sudden they just stop delivering to me out of nowhere. Maybe a police report will get them to deliver my packages I know that they're in their warehouse. I think everybody should do the same they're stealing our packages. By keeping a packages and not delivering them that's male theft especially 20 packages that they owe me. How can they not see 20 items or more? If they're that busy where they can't see piles of packages from one address piling up. then they shouldn't be delivering anything to anybody. And the funny thing is is my packages are a few towns away from here. I have a lot of tracking numbers but I can only put one they owe me many packages.

Scam company. Businesses need to stop using this garbage service. Whenever I discover a business using these clowns, i blacklist that company. Wipe these scumbags off the map.

The package has been at their location for 10 days. Several times, I received emails stating it was expected to be delivered that day, but it never happened. I can't talk to a human. Frustrated.

Failed to deliver 3 times, unable to contact anyone regarding this, ai chatbot useless, unable to contact a human via email or phone number I know the address is right but every time it's a different excuse. Ordered to a business and they're trying to deliver Sunday, also not letting me update delivery address to make sure it's delivered

Where do I even start? I have placed three Vinted orders and all of the sellers used SpeedX. The first arrived after far too long and was left on a fence post out in the open in full view of the road. There was no reason the driver couldn't bring it up to the house, it was fully accessible. The other two after being dropped off at pick up locations both were scanned as pick up failure due to incorrect address. I attempted to contact SpeedX but was only able to use the chat bot as they do not make it easy to find contact information. The chatbot told me the address on the parcel and I was able to confirm that the address provided was correct, yet both parcels still had pick up failures and incorrect address was given as the excuse each time. After a while I did get an email from a person but even then I felt like I was talking to a revolving door. No matter how many times I confirmed my address and explained the situation nothing changed. One of the two parcels has now been delivered and as you can probably guess the address printed on it was correct. I fail to see how it scanned as incorrect several times but then suddenly was accepted. The second parcel I am still chasing after and this has now been going on for 13 days. I have received several more emails from SpeedX saying they will look into the matter and they understand how frustrating it is (i really dont think they do) and have told me several times to sort it out with the merchant despite my explaining that it is no longer in their possession as it was dropped off at a pick up point. At this point im tired of dealing with this, neither myself or the seller should be left dealing with their failure to recognise an address that has existed for almost 40 years. I will not be buying from anywhere that uses SpeedX going forward.

If I could give zero stars I would. This company falsifies tracking information and that is mail fraud. My packages state failed delivery twice even though #1 I have cameras on my porch and the status was changed at almost midnight. #2 it said the package way delayed and then 30 minutes later stated again failed delivery attempt after midnight. My guess is my order has been stolen by them at this point.

0 stars.

SpeedX is an absolute HOLE for customer service.

They tried delivering my package to an AusPost Parcel Locker, FAILED then scheduled ANOTHER delivery attempt to the EXACT SAME ADDRESS without contacting me to try and change the invalid address.

Was this flagged in the system or did the poor delivery driver find out as he was looking at the parcel lockers ?

If it was flagged in the system beforehand for invalid address why haven't i been contacted to change the address?

If the delivery driver knew it was a parcel locker why wasn't it communicated to Head office (or head garage)

Why wasn't ANYTHING communicated apart from failed or invalid address? Why is it so hard to reach out and communicate with any representatives from your company? Are you not proud of the company that you hustle money for?

You deliberately hide behind broken (and i mean b r o k e n), automated chatbots that loops people and provides zero value, because you know you have the worst service in the industry and want to avoid accountability.

If it turns out SpeedX is just one dude in a garage using AI and off shore support i wouldn't be surprised one bit.

It is entirely impossible to reach a human being to perform a simple address change and i can't believe i have to write a scathing review on a 3rd party website in order to garner ANY sort of attention from this company.

Outrageous and unbelievably frustrating.

Would rate 0 stars if possible. They delivered to a unit on the other side of the complex. The people who it was delivered to, were nice enough to bring it to me, but were convinced that I had their SpeedX package that they cannot find. They were getting angry at me like I stole their stuff. This company potentially put my family at risk bringing angry people to my door. What if I had to defend myself? Then what? Yall need to be shut down. On top of that, the proof picture has my package mid-air, indicating that they just threw the thing then snapped a photo. How are yall even in business?

Vinted seller - SpeedX never picked up packages from drop off point .
3 packages never got delivered and lost commission and 3 negative reviews on Vinted site, and buyers were not happy.

Totally unprofessional customer service.
Going forward will cancel anything shipped with SpeedX.

They keep "attempting to deliver" but "can't because they're unable to" but I live in a house with a front porch. Just on a regular street in New York. There is literally no reason they couldn't leave it at my door. There's also ZERO customer service or phone number or email. Should be illegal tbh.