Needed to reinstall Microsoft Project. Mr. Bernard was quick and efficient, completing the task rapidly. I was impressed. 2nd part of my request was to "register" with Microsoft so upon 365 updates... See more
Softwarepug
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See what reviewers are saying
I had such trouble installing on my own and Joe was extremely helpful in getting me up and running! Thanks so much!
The customer rep went over and above and spent the time needed to insure my product loaded successfully. I would recommend Softwarepug to anyone based on price and customer service! This review is not... See more
My install did not go easy. I had several email conversation and online chats before I went to online remote assistance. Jayson kept going until he resolved the issues and installed my software. I wou... See more
Company details
Information provided by various external sources
SoftwarePug
Contact info
United States
- softwarepug.com
After my scheduled support call failed
After my scheduled support call failed, I went to the on-line chat to resolve my activation issue and Joy & Darwin were able to correct the problem in just a short time. Great job and thank you for your help.
I would like to thank everyone at…
I would like to thank everyone at SoftwarePug for there professional manner in which they resolved my issue. I must admit that after I spoke to Kaspersky and received reolution from them in resolving the activation key issue. I had my doubts about SoftwarePug helping me either. I was totally wrong in that aspect and rest assured if anyone asks me about the support at SoftwarePug, I will tell them I rate support A++. Thank you for your help.
Great Service
I had a problem with my software and Jayson was helpful, patient and very professional and knowledgeable. I appreciate the excellent help he gave me. I highly recommend this company!
they did a great job helping me load…
they did a great job helping me load office!
Fast and accurate service like no other…
Fast and accurate service like no other online shop. I ordered ms office in this website and it only took 7 minutes to get what i purchase.
I couldn't be more pleased with the…
I couldn't be more pleased with the online chat option and remote support from Softwarepug. Jayson, the tech who helped me out, was extremely helpful and competent. I highly recommend Softwarepug and will absolutely use them again for my future software needs.
Alvin my tech support just great!
Alvin my tech support person was absolutely fantastic. He made it so easy to work together to get everything done. It was a real pleasure
Phenomenal service
Phenomenal service - i needed help asap and Jayson Padura was a life saver!!! I was really nervous because my paper was due and I couldn't figure our how to download the program after i brought it. Jayson asked permission to logged into my computer and immediately figured out the problem. I am happy with my product i purchase, but even more happy with the service provided to get it working.
Sincerely
Mrs. Soniat
Great Customer Service!!
HI,
I signed up with Softwarepug and I needed some additional help. I contacted Jason and I have to say he was very helpful and informative. I figured everything out thanks to him. He was very professional and everything works perfectly:) Thank you so much. Excellent customer service.
Thank you
Michelle
I bough office2016 for mac without the…
I bough office2016 for mac without the knowledge of installing it. I sent an email asking for help. They ask me to schedule a remote assistance. Someone from their office contacted me to the date i scheduled my remote assistance. He ask to get access to my computer and helped me to get my msoffice installed. He taught me how to install msoffice so that in the next time I'm going to purchase again with them i can definitely do it my self. Good Job!
very nice and helpful
I was worried it was a scam at first…
I was worried it was a scam at first because I received an email stating my order was being "held for further review". Way to freak people out that are trying to buy your stuff online, wth? the code eventually came within the 15 minutes and it is okay.
Arnie from Support help me download a…
Arnie from Support help me download a program onto a new computer. We had complications with connections, key codes, and more. One by one, he worked everything out and the program did what it was supposed to! Arnie was persistent and determined to get the program downloaded and working right. Very patient with me, especially being unfamiliar with a new system. Kudos!
Joe was an awesome help getting me …
Joe was an awesome help getting me started on a process that my cpu hated. He took charge and did a great job. Thanks Joe
The technician
The technician, Joe, at Softwarepug.com was very helpful with locating my Microsoft download on my MacBook Pro.
Great experience
Great experience. Downloaded the new software and key provided by tech support and product works as designed. Will buy from SoftwarePug again.
the technician (Joe) was very helpful …
the technician (Joe) was very helpful and efficient and explained what he was doing in assisting me to get the microsoft Office installed.
Extremwly helpful
Extremwly helpful. Did remote acces and installed for me. I am very grateful. Thnk you.
Great experience with tech support
Great experience with tech support; rapid, efficient service. Highly recommend
In my opinion to this point
to this point; am quite satisfied with what has happened. Being a novice when it comes to software installation is a definite handicap and it seems you have made it a breeze!
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