Softwarepug 

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Rated 5 out of 5 stars

Needed to reinstall Microsoft Project. Mr. Bernard was quick and efficient, completing the task rapidly. I was impressed. 2nd part of my request was to "register" with Microsoft so upon 365 updates... See more

Rated 5 out of 5 stars

The customer rep went over and above and spent the time needed to insure my product loaded successfully. I would recommend Softwarepug to anyone based on price and customer service! This review is not... See more

Rated 5 out of 5 stars

My install did not go easy. I had several email conversation and online chats before I went to online remote assistance. Jayson kept going until he resolved the issues and installed my software. I wou... See more

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  1. Software Company
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  3. Computer Software Store
  4. Software Vendor

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SoftwarePug


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(162)

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Rated 5 out of 5 stars

Bernard

I have purchased from this site on two occasions. The online chat has been wonderful. Bernard has been more than helpful in checking previous orders and taking control of my computer to solve error messages. I am very thankful for his knowledge of your product. I will be purchasing again from this site.
Thank you.
Debbie Brown

28 May 2018
Unprompted review
Rated 5 out of 5 stars

Arnie

Great assistance, very helpful, wonderful experience! wonderful personnel.

26 May 2018
Unprompted review
Rated 5 out of 5 stars

Edward Has been a grate helper

Edward Has been a grate helper, he is vary knowledgeable of his work and his products. Edward was most kind and patient while working with me, it has been a pleasure having the assistance of someone that is willing to take the time to work with you. Thank You Edward

25 May 2018
Unprompted review
Rated 5 out of 5 stars

Bernard was GREAT!

I have spend several hours with Bernard helping me with my system. As I watched I could tell he was an expert and knew what he was doing. After getting Microsoft fixed he got my software installed. Thanks a million.

13 May 2018
Unprompted review
Rated 5 out of 5 stars

mark

I would like to thank Mark for all the work that he completed on my computer. He explained everything he was doing to assist, and letting me know the options we had along the way. 3 hours on and off the phone. I wished other companies had techs that were this committed to helping clients. We were not able to fix the issue last night. He did thou make sure the new tech and myself had all the information we needed to complete fixing the issue today. Sometimes it's not always buying a product,and not having a problem. It's knowing if you buy the product, and do have an issue there is the excellent customer service to help you through it.

5 May 2018
Unprompted review
Rated 5 out of 5 stars

Arnie

Arnie was very helpful and quickly found the problem and fixed it.
Thank you for excellent service.

21 April 2018
Unprompted review
Rated 4 out of 5 stars

MS Project download process

I found the initial download email lacking details on what to do next. I used the chat feature to contact support and the tech, Arnie, was very helpful in installing the software and testing the product to ensure it worked. I appreciate it!

18 April 2018
Unprompted review
Rated 5 out of 5 stars

Great Service

Yesterday I had questions about purchasing this software of line. I talked to Joe and he answered all my questions so I purchased the product. I downloaded it and was good to go. I turned on my computer and went to open my word program and I couldn't get it to work. No fault of Softwarepug. There was one already on my computer that needed to be activated but I did not have the code for that one, only the one I purchased. Joe remoted in and was able to show me what I did wrong and then he set up a shortcut on my laptop. I have tried the online version of Word and do not like it(need it for school) however with his help I am back in business and couldn't be happier. Joe did a great job and saved my school life. Thank you Joe!

15 April 2018
Unprompted review
Rated 5 out of 5 stars

Arnie

Great Communication and very fast service. Amazing service and my rep immediately removed my non working MS Office, re-installed, tested it and it worked perfect.

14 April 2018
Unprompted review
Rated 5 out of 5 stars

I have to say I was skeptical

I have to say I was skeptical! But Joe was so incredibly helpful! First I didn't key my product key, then he upgraded my product! Then I couldn't install my program. Joe took the time and remotely installed office on my computer! Thank you again JOE! I wont think twice about using Softwarepug again!

6 April 2018
Unprompted review

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