Needed to reinstall Microsoft Project. Mr. Bernard was quick and efficient, completing the task rapidly. I was impressed. 2nd part of my request was to "register" with Microsoft so upon 365 updates... See more
Softwarepug
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See what reviewers are saying
I had such trouble installing on my own and Joe was extremely helpful in getting me up and running! Thanks so much!
The customer rep went over and above and spent the time needed to insure my product loaded successfully. I would recommend Softwarepug to anyone based on price and customer service! This review is not... See more
My install did not go easy. I had several email conversation and online chats before I went to online remote assistance. Jayson kept going until he resolved the issues and installed my software. I wou... See more
Company details
Information provided by various external sources
SoftwarePug
Contact info
United States
- softwarepug.com
Bernard
I have purchased from this site on two occasions. The online chat has been wonderful. Bernard has been more than helpful in checking previous orders and taking control of my computer to solve error messages. I am very thankful for his knowledge of your product. I will be purchasing again from this site.
Thank you.
Debbie Brown
Arnie
Great assistance, very helpful, wonderful experience! wonderful personnel.
Edward Has been a grate helper
Edward Has been a grate helper, he is vary knowledgeable of his work and his products. Edward was most kind and patient while working with me, it has been a pleasure having the assistance of someone that is willing to take the time to work with you. Thank You Edward
Bernard was a wonderful help in setting…
Bernard was a wonderful help in setting up and activating my program. I appreciate his kind patience and his diligent efforts to get me going. I am very satisfied and happy!!
Excellent joe he helped me out in…
Excellent joe he helped me out in placing the order conveniently
Bernard was GREAT!
I have spend several hours with Bernard helping me with my system. As I watched I could tell he was an expert and knew what he was doing. After getting Microsoft fixed he got my software installed. Thanks a million.
mark
I would like to thank Mark for all the work that he completed on my computer. He explained everything he was doing to assist, and letting me know the options we had along the way. 3 hours on and off the phone. I wished other companies had techs that were this committed to helping clients. We were not able to fix the issue last night. He did thou make sure the new tech and myself had all the information we needed to complete fixing the issue today. Sometimes it's not always buying a product,and not having a problem. It's knowing if you buy the product, and do have an issue there is the excellent customer service to help you through it.
Kim Edwards deserves 10 gold stars
Kim Edwards deserves 10 gold stars. He was very patient and knowledgeable with this "Senior.
Excellent employee!
Excellent service from Quir Quinones
Excellent service from Quir Quinones! thanks so much!
Loraine Davidson
very helpful
very helpful. very knowledgeable. I would recommend this service to anyone. ask for Tim if you can!
got my MS Office software right away
got my MS Office software right away! within minutes of ordering I got an email with the key and installer!
Arnie
Arnie was very helpful and quickly found the problem and fixed it.
Thank you for excellent service.
MS Project download process
I found the initial download email lacking details on what to do next. I used the chat feature to contact support and the tech, Arnie, was very helpful in installing the software and testing the product to ensure it worked. I appreciate it!
Great Service
Yesterday I had questions about purchasing this software of line. I talked to Joe and he answered all my questions so I purchased the product. I downloaded it and was good to go. I turned on my computer and went to open my word program and I couldn't get it to work. No fault of Softwarepug. There was one already on my computer that needed to be activated but I did not have the code for that one, only the one I purchased. Joe remoted in and was able to show me what I did wrong and then he set up a shortcut on my laptop. I have tried the online version of Word and do not like it(need it for school) however with his help I am back in business and couldn't be happier. Joe did a great job and saved my school life. Thank you Joe!
Arnie
Great Communication and very fast service. Amazing service and my rep immediately removed my non working MS Office, re-installed, tested it and it worked perfect.
Don was very helpful and very patient
Don was very helpful and very patient, he did not stop until we got my anti virus software working. I would recommend them to anyone! ;)
Customer service was very helpful.
I have to say I was skeptical
I have to say I was skeptical! But Joe was so incredibly helpful! First I didn't key my product key, then he upgraded my product! Then I couldn't install my program. Joe took the time and remotely installed office on my computer! Thank you again JOE! I wont think twice about using Softwarepug again!
Great services + Product
Great services... amazing.. quick and fast..
I am on board in future MS shop... 100% recommended.
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