The blanket is fine . I was a bit disappointed that I did not benefit from the 10% discount that was promised when I bought my first blanket a few weeks ago . Could you please clarify your purcha... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
I bought a Hungarian down duvet 10.5 tog and love it. It is well made with good cotton cover and no smell or feather leakage so far. I would have awarded 5 stars but for the fact there was a problem... See more
Great quality electric under blanket at a reasonable price. 4 zone control gives flexibility to adjust each area heat and time. Elements are contained within a mattress topper so you don’t feel it lik... See more
Easy to order, speedy delivery, sound packaging, and EXCELLENT pillow. Plump and soft and exactly what we wanted. I may buy another, even though we don’t need one yet. (Btw Snuggledown, I didn’t fin... See more
4.1
Great
206 reviews
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Reply from Snuggledown
Hi, thank you for your review, much appreciated. Kind regards Snuggledown Team
Thank you for this cosy Quilt 🤩I love…
Thank you for this cosy Quilt 🤩I love how it as been stitch so the feather don't go uneven ,very fast delivery excellent service 🤝🫶 happy customer kind regards Debra 🥰
12 April 2025
Reply from Snuggledown
Dear Debra,
Thank you so much for your wonderful feedback – we’re absolutely delighted to hear that you’re enjoying your new quilt! 🥰
We’re especially glad you noticed the stitching detail – it’s designed exactly for that reason, to keep everything evenly distributed for a cosy night’s sleep. Your kind words about our service and delivery mean a lot to us too. Regards Snuggledown Team
It’s very tricky buying pillows
It’s very tricky buying pillows, even at John Lewis having a bed to lie on and try them out solves the problem I was able to do this at the Olympia Home exhibition and delightful staff too
1 April 2025
Reply from Snuggledown
Dear [Customer's Name],
Thank you for your kind words! We completely agree—finding the perfect pillow can be surprisingly tricky, so we're really pleased to hear that being able to try them out at the Olympia Home Exhibition made such a difference.
It’s also wonderful to know our team helped make the experience enjoyable. We'll be sure to pass your lovely comments along to them!
If you ever need help choosing anything else, we're always happy to assist.
Warm regards, Snuggledown Team
Really comfortable side sleeper…
Really comfortable side sleeper pillows, the best we’ve had. Having been married for 67yrs we have bought quite a lot.
1 April 2025
Reply from Snuggledown
Thank you so much for your lovely feedback—67 years of marriage is truly inspiring, and we’re honoured our pillows are the best you've had in all that time!
It means a great deal to us to know we’ve helped make your sleep more comfortable. If there's ever anything else you need, we're always here to help.
Wishing you both continued comfort and happiness.
Warmest regards, Snuggledown Team
Delivery was good
1 April 2025
Reply from Snuggledown
Thank you for your message—we’re glad to hear the delivery met your expectations!
If there’s anything else we can assist you with, please don’t hesitate to get in touch.
Best regards, Snuggledown Team
Mattress topper & pillows
Great quality mattress topper and pillows. Really comfortable and enjoying have a great night's sleep.
6 April 2025
Reply from Snuggledown
Thank you so much for your wonderful feedback! We’re thrilled to hear you’re enjoying your new mattress topper and pillows—and most importantly, getting a great night’s sleep!
It’s always rewarding to know our products are making a real difference. If you ever need anything else, we’d be happy to help.
Sleep well and take care, Snuggledown Team
Communication good.
29 March 2025
Reply from Snuggledown
Thank you for your kind comment—we’re really pleased to hear that you were happy with our communication.
If there’s anything more we can assist you with, please don’t hesitate to reach out.
Best regards, Snuggledown Team
Reply from Snuggledown
Thank you so much for your kind words! We're delighted to hear that you received good advice and that it helped you choose the right pillows.
It’s always our goal to guide customers toward what’s best for their comfort, so it’s wonderful to know that made a difference for you.
Wishing you many restful nights ahead!
Warm regards, Snuggledown Team
Hotel grade pillows for side sleepers
Really comfortable pillows delivered in super quick time
3 April 2025
Reply from Snuggledown
Thank you so much for your kind words! We're thrilled to hear you’re enjoying the pillows and that they arrived so quickly.
It’s always great to know our products and service are hitting the mark. If there's anything else you need, we’re just a message away.
Warm regards, Snuggledown Team
No customer service number!
You have sent the wrong item and haven't replied to my email.
I can't find any phone nos to call you?
3 April 2025
Reply from Snuggledown
Hi Daphne, Sorry to hear your email hasn’t been answered. We’ll be reaching out to you now to help resolve this—please keep an eye on your inbox. Regards Snuggledown
Comfortable pillow
26 March 2025
Reply from Snuggledown
Thank you so much for your kind words! We're thrilled to hear you’re enjoying the pillows.
It’s always great to know our products and service are hitting the mark. If there's anything else you need, we’re just a message away.
Warm regards, Snuggledown Team
Lovely Hungarian goose down pillow.
Ordered from the stand at the Ideal Home Show.
Staff on stand were lovely,I looked at the pillows then walked on. I thought about it and then came back. As we walked away the second time my husband decided he wanted one too. We got the Hungarian goose down and they are lovely.Delivery was amazing ! There in a couple of days.
30 March 2025
Reply from Snuggledown
Thank you so much for sharing your lovely experience with us—it really brought a smile to our faces! We're delighted you visited us at the Ideal Home Show and that both you and your husband decided to go for the Hungarian goose down pillows.
It’s great to hear you're enjoying them and that delivery exceeded your expectations too. We’ll be sure to pass your kind words along to our stand team—they’ll be thrilled!
Wishing you many comfortable nights ahead.
Warm regards, Snuggledown Team
Delivery within a matter of days.
4 April 2025
Reply from Snuggledown
Thank you for your message—we’re glad to hear the delivery met your expectations!
If there’s anything else we can assist you with, please don’t hesitate to get in touch.
Best regards, Snuggledown Team
Superb quality
1 April 2025
Reply from Snuggledown
Hi, thank you for your review, much appreciated. Kind regards Snuggledown Team
My order was not delivered
My order was not delivered! I contacted customer service but they do not respond to emails!
29 March 2025
Reply from Snuggledown
Hi Anna, I’m really sorry for the trouble you’ve had reaching us and for the frustration with your delivery. Please note that our customer service team is closed over the weekend, which is why there was a delay in response.
I can confirm that we’ve now taken action regarding your order, and you should have received an update via email. If there’s anything else you need, please don’t hesitate to let us know—we’re happy to help. Kind regards Snuggledown
Reasonably priced
Reasonably priced, good quality and prompt service from both sales team and delivery service.
29 March 2025
Reply from Snuggledown
Thank you so much for your lovely comments! We're delighted to hear you were happy with the quality, pricing, and the service from both our sales and delivery teams.
It means a lot to us to know we’ve met your expectations—your satisfaction is what we strive for.
If there’s anything else we can help with in the future, we’d be more than happy to assist.
Warm regards, Snuggledown Team
Reply from Snuggledown
Hi, sorry you are unhappy with the product, please can you email us at info@slumberdown.co.uk with your order number and we can look into these for you. Kind regards Snuggledown Team
I don’t think it’s going to last long
24 March 2025
Reply from Snuggledown
Thank you for sharing your thoughts with us. We're sorry to hear you have concerns about the longevity of the pillows.
We take quality very seriously and would love the chance to understand more about your experience. If you have specific concerns or notice any issues over time, please don’t hesitate to get in touch—we’re always here to help and ensure our customers are fully satisfied. You can email info@snuggledown.co.uk if any issues.
Kind regards, Snuggledown Team
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