Snuggledown Reviews 

206
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 106 reviews, reviewers had a great experience with this company. Customers frequently praise the excellent quality of products like duvets, pillows, and toppers, noting their comfort, warmth, and luxurious feel, often comparing them to hotel luxury. Many find the pricing reasonable, offering good value for the high-quality items received. The ordering process is consistently highlighted as easy and efficient, contributing to a positive shopping experience. However, some customers experienced issues with delivery, including delays or items arriving poorly packaged and exposed to dirt. A few other people also felt that certain products did not meet expectations, such as electric blankets where wires could be felt or duvets with uneven filling, leading to dissatisfaction.

What people talk about most

Product

Reviewers highlight positive aspects of product, praising the quality, comfort, and value for money. Many... See more

Quality

Customers consistently note positive experiences with quality, praising the products as excellent,... See more

Delivery service

People report ambiguous experiences with delivery service, with many customers praising the quick and... See more

Order

Clients share ambiguous opinions on order, with many reviewers finding the ordering process easy and praising... See more

Price

Consumers find price to be positive, with many reviewers highlighting the good or great value of items like... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The blanket is fine . I was a bit disappointed that I did not benefit from the 10% discount that was promised when I bought my first blanket a few weeks ago . Could you please clarify your purcha... See more

Company replied

Rated 4 out of 5 stars

I bought a Hungarian down duvet 10.5 tog and love it. It is well made with good cotton cover and no smell or feather leakage so far. I would have awarded 5 stars but for the fact there was a problem... See more

Rated 5 out of 5 stars

Great quality electric under blanket at a reasonable price. 4 zone control gives flexibility to adjust each area heat and time. Elements are contained within a mattress topper so you don’t feel it lik... See more

Rated 5 out of 5 stars

Easy to order, speedy delivery, sound packaging, and EXCELLENT pillow. Plump and soft and exactly what we wanted. I may buy another, even though we don’t need one yet. (Btw Snuggledown, I didn’t fin... See more




Contact info

4.1

Great

TrustScore 4 out of 5

206 reviews

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4.1

All reviews

(206)

104 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good quality duvet

Good quality duvet.
I've been using it a week now and am glad I spent a little extra than I usually would.

8 August 2025
Rated 5 out of 5 stars

Quality Duvet

The quality of the duvet is excellent, we purchased the 4.5tog polyester duvet. The duvet is ideal for the summer months. Highly recommend.

24 July 2025
Rated 5 out of 5 stars

A gem

Perfect delivery by courier.Beautiful product as described & sleeping very well.Easy to carry in zip up case.Ideal.

1 July 2025
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Reply from Snuggledown

Hi Jackie,
We’re delighted to know your delivery went smoothly and that you’re already sleeping so well — that’s exactly the experience we hope to create.

It means the world to us to hear the product lived up to expectations, and we’re so pleased the zip-up case made things even easier.

Thanks for choosing Snuggledown luxury bedding. Here’s to many more indulgent nights ahead.

Warmest wishes,
Snuggledown

Rated 5 out of 5 stars

Ordering

Ordering, delivery all went smoothly and efficiently. No hiccups whatsoever.

5 June 2025
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Reply from Snuggledown

Hi,
We’re so pleased to hear your order and delivery went smoothly — just the kind of seamless experience we always aim to provide.

Thanks for choosing Snuggledown luxury bedding. Here’s to many restful nights ahead, wrapped in comfort.

Warmest wishes,
Snuggledown

Rated 5 out of 5 stars

Very fast delivery

Very fast delivery. Items well wrapped.

25 June 2025
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Reply from Snuggledown

Hi,
We’re so pleased to hear your order arrived quickly and beautifully wrapped — just how we like to start your journey into comfort.

Thanks for choosing Snuggledown luxury bedding. We hope you’re already enjoying many restful nights.

Warmest wishes,
Snuggledown

Rated 3 out of 5 stars

Unfortunately the pillows are not as…

Unfortunately the pillows are not as supportive as advertised. To be honest, there is not much difference from my old ones.

Quite disappointed!

23 June 2025
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Reply from Snuggledown

Hi,

Thanks for sharing your experience with us. We’re sorry to hear the pillows weren’t quite what you hoped for. Your feedback is important to us and has been shared with our product team as we’re always looking to improve.

Warmest wishes,
Snuggledown

Rated 5 out of 5 stars

quick response from customer service

excellent communication after misordering the wrong size.Thanks again Suzy

20 June 2025
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Reply from Snuggledown

Hi Brynley,

Thank you for your kind words — I’m so pleased I could help get everything sorted for you.

It means a lot to know you had a positive experience, and we hope your new bedding brings you many restful nights.

Warmest wishes,
Suzy and the Snuggledown Team

Rated 4 out of 5 stars

The pillow is very good if at first a…

The pillow is very good if at first a bit firmer than I would have liked. But it's well made and probably bly will buy from this company again in the future.

28 May 2025
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Reply from Snuggledown

Hi Veronika,
We’re so pleased to hear you’re enjoying your new pillow — and thank you for your honest feedback. Sometimes a slightly firmer feel can take a little getting used to, but we’re delighted to know the quality has made a positive impression.

It means the world to us that you’d consider buying from us again — and if you ever need help choosing your next luxury sleep item, we’re here.

Thanks for choosing Snuggledown luxury bedding.
Warmest wishes,
Snuggledown

Rated 5 out of 5 stars

Lovely duvet

Lovely duvet, very snuggly. Didn't think much to the packaging, rough plastic bag when I have purchased these before they come in a lovely zipped storage bag. Most dissapointed.

Maybe you could post me a storage bag. would be most appreciated. Many thanks. Meryl

6 June 2025
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Reply from Snuggledown

Hi Meryl,
We’re so pleased to hear you’re enjoying your lovely new duvet — your comfort is always our priority, and we’re delighted to be part of your luxury bedtime routine.

That said, we’re sorry to hear the packaging didn’t reflect the premium experience you expected. It means the world to us that you took the time to share this — the little details matter, and we’ve passed this on to the wider team for review.

Thanks for choosing Snuggledown luxury bedding. Here’s to many more restful nights.

Warmest wishes,
Snuggledown

Rated 4 out of 5 stars

I’ve spent a fortune trying to find the…

I’ve spent a fortune trying to find the perfect pillow. This one is not perfect but is perry close and is excellent value. I’ve put two folded towels underneath it to make it a perfect height. If only I could find a comfy pillow for a side sleeper that didn’t leave me with a sore shoulder or neck. Anyway, don’t waste your money on the fancy ones, this is an excellent pillow. If you find the perfect one, let me know😂

3 June 2025
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Reply from Snuggledown

Thank you for taking the time to share your thoughtful feedback. We're pleased to hear that you found the pillow to be excellent value and a close match to your needs. We understand how challenging it can be to find the ideal pillow, particularly for side sleepers, and we truly appreciate your creative approach to achieving the perfect height. Your comments are valuable to us as we continue to improve our products, and we’ll certainly keep your insights in mind. Kind regards Snuggledown Team

Rated 5 out of 5 stars

7.5 tog king size quilt

Very happy with our new quilt for our spare room. Our guest had a very good sleep and was very pleased with the comfort and warmth.

20 May 2025
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Reply from Snuggledown

Thank you for your kind words! We're so glad to hear that you're happy with your new quilt and that your guest had a comfortable and restful sleep. It’s great to know it provided the warmth and coziness you were hoping for. We really appreciate your feedback and hope to see you again soon! Snuggledown Team

Rated 1 out of 5 stars

Missing items ????

Missing items ????
I received only 2 side sleeper

29 May 2025
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Reply from Snuggledown

Hi, We have responded via email, we need you to confirm the number of parcels received as you chose a shipping company to forward your parcels to you abroad. Regards Snuggledown Team

Rated 5 out of 5 stars

I bought a quilt from you at least 25…

I bought a quilt from you at least 25 years ago and it still looks and feels as good as new. It washes a treat. I needed a new quilt and remembered about snuggledown so that’s why I bought my new king size from you.

16 May 2025
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Reply from Snuggledown

Wow — 25 years! We're truly honored to hear that your original quilt has stood the test of time and still feels like new. Thank you for coming back to Snuggledown for your next one — it means a lot to us. Wishing you many more years of comfort with your new king size quilt. Regards Snuggledown Team

Rated 5 out of 5 stars

Excellent products

Easy website to navigate. Very prompt delivery (24 hrs)
Always very impressive quality. I have a B&B and all my pillows & duvets are Snuggledown fantastic products.

14 May 2025
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Reply from Snuggledown

Thank you so much for your kind words and continued trust in Snuggledown! We're delighted to hear our products and service continue to impress — and it's an honour to be part of your B&B experience. We truly appreciate your loyalty. Regards Snuggledown Team

Rated 5 out of 5 stars

Already have a Snuggledown duvet 13.5

Already have a Snuggledown duvet 13.5 - good quality, -so ordered a lighter 10.5 for summer
Same good quality.

6 May 2025
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Reply from Snuggledown

Thank you so much for your kind feedback! We're delighted to hear that you're happy with the quality of your Snuggledown 13.5 tog duvet and that the lighter 10.5 tog version has met your expectations as well. It's great to know both are providing the comfort you were looking for, whatever the season. Regards Snuggledown Team

Rated 5 out of 5 stars

Great pilĺows

Great service and super comfortable pillows

3 May 2025
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Reply from Snuggledown

Thank you for your lovely feedback! We're so pleased to hear you were happy with the service and that you're enjoying the comfort of your new pillows. We hope they bring you many restful nights. Regards Snuggledown Team

Rated 5 out of 5 stars

Great!

Great value, fast delivery

5 May 2025
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Reply from Snuggledown

Thanks for your feedback! We're glad you found great value in your purchase and that your order arrived quickly. We appreciate your support. Regards Snuggledown Team

Rated 5 out of 5 stars

Great quilt

Delivered on time, The quilt is great quality, I bought the 7.5 tog for summer use but will definitely be purchasing a new winter quilt when the summer is over.

23 April 2025
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Reply from Snuggledown

Thank you for your kind review! We're so pleased to hear the 7.5 tog quilt was just right for summer and that you're happy with the quality. We look forward to helping you stay cosy in winter too! Regards Snuggledown Team

Rated 5 out of 5 stars

Great quality,great value.

The ease of ordering online,plus the lovely quality and price,totally satisfied with the product,well done.
Thank you.

22 April 2025
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Reply from Snuggledown

Thank you so much for your wonderful feedback! We're thrilled to hear you found our online ordering easy and are happy with the quality and price of your purchase. Your satisfaction means a lot to us—thanks again! Regards Snuggledown Team

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