Smithbrook Picture Framing Ltd Reviews 

228
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 64 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service and the highly professional staff, who are noted for their helpfulness and expertise in guiding choices. People appreciate the care taken with their items and the detailed advice provided, ensuring a pleasant and productive interaction. The quality of the product consistently receives high marks, with many reviewers delighted by the beautiful and professional results. Consumers frequently mention the efficiency of the service, often receiving their items sooner than expected. Furthermore, people find the pricing to be reasonable, offering excellent value for the high-quality craftsmanship and personalized attention received.

What people talk about most

Service

Customers consistently note positive experiences with service, often praising the helpful and informative... See more

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness, knowledge, and... See more

Product

Reviewers mention positive feedback about product, with many expressing delight and satisfaction with the... See more

Quality

Consumers find quality to be positive, consistently praising the excellent workmanship and professional look... See more

Price

People report positive experiences with price, finding a wide range of options to suit different budgets and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What a pleasure to visit this family orientated picture framing business. Nothing was too much trouble. Advice on the framing , costs etc. I picked up the finished print and was thrilled by the profes... See more

Company replied

Rated 5 out of 5 stars

Collected our latest 5 pictures from Smithbrook Picture Framing yesterday. So pleased with the quality. They have provided so many beautifully made frames for our house, we would never go elsewhere! T... See more

Company replied

Rated 5 out of 5 stars

I was absolutely delighted with the latest work I had framed at Smithbrook Picture Framing. It was beautifully and professionally carried out very quickly for me because the medium I used (oil pas... See more

Company replied

Rated 5 out of 5 stars

I’ve used Smithbrook Pucture Framing many times over the years - I was particularly pleased with the latest piece of work which was a difficult reframing job on a very old and fragile picture. The tea... See more

Company replied


Company details

  1. Picture Frame Shop
  2. Art Gallery
  3. Glass and Mirror Shop

Written by the company

Alan and Amanda own and run Smithbrook Picture Framing. Alan after studying carpentry and cabinet making at college in the 80s then trained as a picture framer at a high end Art Gallery in Guildford. Here he learnt to frame all types of medium and for some famous artists as well. In 1989 Alan was employed by Smithbrook Picture Framing and after a year moved to Walton On Thames to manage a high street framing and Art Gallery. Alan and Amanda are members of the Fine Art Trade Guild and has great skill in creating some amazing framing for your artwork. Amanda having retired from the NHS worked in a high end jewellery shop in Reigate where her love of jewellery gave her a platform for retail and offered great customer service. Amanda has an amazing eye for design and colour and has a natural flare for framing colours and design and will work with you and your framing ideas


Contact info

4.9

Excellent

TrustScore 5 out of 5

228 reviews

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4.9

All reviews

(228)

63 reviews in the last 12 months

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Rated 5 out of 5 stars

Holiday memories

Fabulous, skilled job, even better than we had thought. They went straight up and look great. We enjoyed our coffee and cake at Bricks too.

1 November 2025
Unprompted review
Smithbrook Picture Framing Ltd logo

Reply from Smithbrook Picture Framing Ltd

Hello Peter, many thank you for your kind words and review - Look forward to seeing you back in soon, best wishes Alan and Amanda

Rated 5 out of 5 stars

A great experience from start to…

A great experience from start to finish. We were wanting 2 pieces of art work framed and had an idea of what we were looking for. We were shown many suitable options at various price points and helped and guided through. We left feeling assured that we’d had great advice and were happy with our choice. Finished framed art picked up today, they are perfect! Many thanks

1 November 2025
Unprompted review
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Reply from Smithbrook Picture Framing Ltd

Thank you so much for your kind words and review - Look forward to seeing you back in soon, best wishes Alan and Amanda

Rated 5 out of 5 stars

Highly recommended…

Great service and so many frame styles to choose from.

Frames are high quality and the picture framing is highly professional with great results.

We have just had our third picture framed and are delighted so we can highly recommended.

31 October 2025
Unprompted review
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Reply from Smithbrook Picture Framing Ltd

Thank you Sue so much for your kind words and review - Look forward to seeing you back in soon, best wishes Alan and Amanda

Rated 5 out of 5 stars

Happy Customer

Knowledgeable, friendly advice given with no hard sell. Delighted with work done at a reasonable price

23 October 2025
Unprompted review
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Reply from Smithbrook Picture Framing Ltd

Thank you Jan so much for your kind words and review - Look forward to seeing you back in soon, best wishes Alan and Amanda

Rated 5 out of 5 stars

Excellent service once again

Excellent service once again, helped me choose frames and border whilst keeping yo my ideal budget and the result was perfect.

21 October 2025
Unprompted review
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Reply from Smithbrook Picture Framing Ltd

Thank you Viv so much for your kind words and review - Look forward to seeing you back in soon, best wishes Alan and Amanda

Rated 5 out of 5 stars

5* are just not enough for these guys

5* are just not enough to properly rate their professionalism; quality of work; customer service and care. They really are just the best framers I have ever used.

14 October 2025
Unprompted review
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Reply from Smithbrook Picture Framing Ltd

Thank you Chris so much for your kind words and review - Look forward to seeing you back in soon, best wishes Alan and Amanda

Rated 5 out of 5 stars

We’ve used Smithbrook Picture Framing…

We’ve used Smithbrook Picture Framing on several occasions and they are always first class. Great advice given and a very efficient service.

10 October 2025
Unprompted review
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Reply from Smithbrook Picture Framing Ltd

Thank you so much Ben for taking the time to leave us such a great review. It means the world to us. We hope to see you again soon. Alan and Amanda

Rated 5 out of 5 stars

GREAT framers. GREAT service.

Excellent, professional, helpful, friendly framers. Service went above and beyond. Definitely recommend!!

8 October 2025
Unprompted review
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Reply from Smithbrook Picture Framing Ltd

Thank you Liz for leaving us such a lovely review. We really appreciate it. Hope to be able to help you again soon. Alan and Amanda.

Rated 5 out of 5 stars

Hawaii Coffee Sack Frame

This is the second time we have used the wonderful couple who own and run Smithbrook Picture Framing,

We brought home a coffee sack from our recent trip to Hawaii and due to it being a special trip wanted the sack to be professionally framed. We went over various options and costs and ended up with something we will treasure forever. Gold Bamboo box frame with museum like glass. These are not cheap projects but like most things you get what you pay for. If you want something done to a high standard with people who care about your project and have countless of options then drop by and see what they can make you!

Thank you both for another lovely project you have done for us, we look forward to returning with other items to be framed.

4 October 2025
Unprompted review
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Reply from Smithbrook Picture Framing Ltd

Hello Lewis, wow thank you for such an amazing review!! We are thrilled to hear that you are so happy with your finished framing. We loved doing this project, and it makes our day to hear reviews like this. Thank you for taking the time to write this, and we look forward to seeing you both again for some more framing. Alan and Amanda

Rated 5 out of 5 stars

I’ve used them for several years now

I’ve used them for several years now. Always get a warm greeting and great advice. Always go with their suggestions as they have a good eye and suggest the right style of picture frame for the location. Cannot fault them. Would highly recommend.

4 October 2025
Unprompted review
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Reply from Smithbrook Picture Framing Ltd

Thank you so much Susan for taking the time to leave us such a glowing review. We absolutely love what we do, and so we hope this is reflected in your finished framing. Hope to see you again soon. Alan and Amanda

Rated 5 out of 5 stars

Expertise and value

Very helpful and friendly.
Showed expertise dealing with my needs
Resolved everything and was not expensive

25 September 2025
Unprompted review
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Reply from Smithbrook Picture Framing Ltd

Thank you Philip for taking the time to leave us such a lovely review. We really appreciate it. Hope to see you again soon. Alan and Amanda

Rated 5 out of 5 stars

Wonderful Professional Service!…

I was absolutely delighted with the latest work I had framed at Smithbrook Picture Framing. It was beautifully and professionally carried out very quickly for me because the medium I used (oil pastels) was quite soft and needed delicate handling. I was really grateful for the care they took and the little extras which they did which were so helpful and much appreciated. Thank you both very much.

26 September 2025
Unprompted review
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Reply from Smithbrook Picture Framing Ltd

Thank you so much Rosalind for leaving us such a lovely 5* review. It really does mean the world to us to know that you were happy with our services, and we hope to be able to assist you again in the future. Alan and Amanda.

Rated 5 out of 5 stars

Brilliant service

Brilliant service! Really quick, and beautifully done. Thanks very much.

18 September 2025
Unprompted review
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Reply from Smithbrook Picture Framing Ltd

Thank you Jim for taking the time to leave us a 5* review. Its really important for us to know that our customers are a 100% happy with their finished framing. Hope to see you soon. Alan and Amanda.

Rated 5 out of 5 stars

Excellence

I have been using the company for many years and it is always a great experience. Such helpful suggestions for choices of frames, always beautifully done and I am always delighted with the results. I cannot recommend Smithbrook Framing more highly.

20 September 2025
Unprompted review
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Reply from Smithbrook Picture Framing Ltd

Thank you Jane for leaving us a great 5* review. We hope to see you again here at Smithbrook Picture Framing . Alan and Amanda

Rated 5 out of 5 stars

The reglaze and reframe of 2 pieces…

The reglaze and reframe of 2 pieces went very well. Both pieces were done very quickly, and look great. Alan & Amanda were helpful and friendly. Thank you.

20 September 2025
Unprompted review
Smithbrook Picture Framing Ltd logo

Reply from Smithbrook Picture Framing Ltd

Thank you for taking the time to leave us such a lovely 5* review. We love what we do, and we hope that shows in the finished results. Hope to assist you again soon. Alan and Amanda.

Rated 5 out of 5 stars

Personalised expert advice

I had another watercolour picture framed. The advice on the mount, glass and frame design and the colour options were all carefully explained. It was wonderful to experience the dedication and skill that is present at Smith brook Picture Framing. A relaxed and enjoyable service yet again. Thank you.

13 September 2025
Unprompted review
Smithbrook Picture Framing Ltd logo

Reply from Smithbrook Picture Framing Ltd

Thank you for your glowing review. Its so important to know that our customers are very happy with their finished framing. We hope to see you again soon.

Rated 5 out of 5 stars

Excellent service and framing

Took a picture by my grand-daughter to be framed on a Friday afternoon and it was completed by the following morning. Brilliant service and superbly framed. Very pleasant proprietor. Highly recommended.

16 August 2025
Unprompted review
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Reply from Smithbrook Picture Framing Ltd

Thank you David for leaving us a great review. We hope to be able to assist you again in the near future. Alan and Amanda

Rated 5 out of 5 stars

Family Tree renovation

I have a very valuable Family Tree which is documented on paper that is 7 feet wide by 1 foot deep. It had been retained in an old frame which was in poor condition. Smithbrook Picture Framing Limited did a first class job in thoroughly renovating the frame and fitting this with new and very clear perspex, all at a reasonable price bearing in mind the skill and expertise that they deployed. I recommend them fully for any picture framing or similar project where people require proficiency and understanding of the work involved.

5 August 2025
Unprompted review
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Reply from Smithbrook Picture Framing Ltd

Thank You Andrew for taking the time to write such a wonderful 5* review. It really does mean so much to us both. Kind regards Alan and Amanda

Rated 5 out of 5 stars

Excellent

Personable, professional and friendly. Very helpful advice. Prompt service. Excellent results.

7 August 2025
Unprompted review
Smithbrook Picture Framing Ltd logo

Reply from Smithbrook Picture Framing Ltd

Thank you for your 5* review. Its so important to us, to know that we are doing our job well. Please come back again soon.

Rated 5 out of 5 stars

Super fast service.

Extremely helpful advice on choice of frame and mounts. I am delighted that a favourite little painting has been given a fresh new look.

5 August 2025
Unprompted review
Smithbrook Picture Framing Ltd logo

Reply from Smithbrook Picture Framing Ltd

Hello, thank you so much for taking the time to write us such a glowing review. It really does mean the world to us. We hope to see you again very soon.

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