Smithbrook Picture Framing Ltd Reviews 

228
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 64 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service and the highly professional staff, who are noted for their helpfulness and expertise in guiding choices. People appreciate the care taken with their items and the detailed advice provided, ensuring a pleasant and productive interaction. The quality of the product consistently receives high marks, with many reviewers delighted by the beautiful and professional results. Consumers frequently mention the efficiency of the service, often receiving their items sooner than expected. Furthermore, people find the pricing to be reasonable, offering excellent value for the high-quality craftsmanship and personalized attention received.

What people talk about most

Service

Customers consistently note positive experiences with service, often praising the helpful and informative... See more

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness, knowledge, and... See more

Product

Reviewers mention positive feedback about product, with many expressing delight and satisfaction with the... See more

Quality

Consumers find quality to be positive, consistently praising the excellent workmanship and professional look... See more

Price

People report positive experiences with price, finding a wide range of options to suit different budgets and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What a pleasure to visit this family orientated picture framing business. Nothing was too much trouble. Advice on the framing , costs etc. I picked up the finished print and was thrilled by the profes... See more

Company replied

Rated 5 out of 5 stars

Collected our latest 5 pictures from Smithbrook Picture Framing yesterday. So pleased with the quality. They have provided so many beautifully made frames for our house, we would never go elsewhere! T... See more

Company replied

Rated 5 out of 5 stars

I was absolutely delighted with the latest work I had framed at Smithbrook Picture Framing. It was beautifully and professionally carried out very quickly for me because the medium I used (oil pas... See more

Company replied

Rated 5 out of 5 stars

I’ve used Smithbrook Pucture Framing many times over the years - I was particularly pleased with the latest piece of work which was a difficult reframing job on a very old and fragile picture. The tea... See more

Company replied


Company details

  1. Picture Frame Shop
  2. Art Gallery
  3. Glass and Mirror Shop

Written by the company

Alan and Amanda own and run Smithbrook Picture Framing. Alan after studying carpentry and cabinet making at college in the 80s then trained as a picture framer at a high end Art Gallery in Guildford. Here he learnt to frame all types of medium and for some famous artists as well. In 1989 Alan was employed by Smithbrook Picture Framing and after a year moved to Walton On Thames to manage a high street framing and Art Gallery. Alan and Amanda are members of the Fine Art Trade Guild and has great skill in creating some amazing framing for your artwork. Amanda having retired from the NHS worked in a high end jewellery shop in Reigate where her love of jewellery gave her a platform for retail and offered great customer service. Amanda has an amazing eye for design and colour and has a natural flare for framing colours and design and will work with you and your framing ideas


Contact info

4.9

Excellent

TrustScore 5 out of 5

228 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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4.9

All reviews

(228)

63 reviews in the last 12 months

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Rated 5 out of 5 stars

Very helpful and a great job

17 February 2026
Unprompted review
Smithbrook Picture Framing Ltd logo

Reply from Smithbrook Picture Framing Ltd

Thank you Sarah for leaving us a fab 5* review. It really is important to us to know that our customers are delighted with their finished framing.

Rated 5 out of 5 stars

An extremely friendly and positive experience

An extremely friendly and positive experience. Offering good advice, prompt service and a fair price. Thank you!

31 January 2026
Unprompted review
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Reply from Smithbrook Picture Framing Ltd

Thank you Shelley for leaving us such a glowing review. It was a pleasure to read, and we hope to be able to assist you again sometime in the future.

Rated 5 out of 5 stars

Thank you for all your patience and…

Thank you for all your patience and help with all our pictures we needed framing. Very friendly, excellent service! Sandy

7 February 2026
Unprompted review
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Reply from Smithbrook Picture Framing Ltd

Thank you Sandy for taking the time to write such a lovely review. It was an absolute pleasure to be able to help find the right options for your artwork. We hope to see you again soon.

Rated 5 out of 5 stars

I emailed 4 local picture framers in…

I emailed 4 local picture framers in the Guildford area for a cost for stretching a large canvas picture only 1 came back to me, Smithbrook Picture Framing. Alan was very knowledgeable because all the production was done on site. I new that my cavas was in safe hands.

29 January 2026
Unprompted review
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Reply from Smithbrook Picture Framing Ltd

Thank you Robert for taking the time to write such a lovely review. We love what we do, and so we hope that shows in the finished framing. We hope to be able to do business with you again. Regards Alan and Amanda

Rated 5 out of 5 stars

Amazing company.

What a pleasure to visit this family orientated picture framing business. Nothing was too much trouble. Advice on the framing , costs etc. I picked up the finished print and was thrilled by the professional look of it. The recipient will be equally pleased when he gets it on his Birthday on the 11th February Thank you highly recommend this company. Kind regards Marjorie Parry.

31 January 2026
Unprompted review
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Reply from Smithbrook Picture Framing Ltd

Thank you so much Marjorie for leaving us such a lovely review. It really was a pleasure to be able to help you with your artwork, and we hope that the gift will be very much appreciated. Please do feel free to pop back again in the future.

Rated 5 out of 5 stars

A fantastic framing shop!

We were recommended Smithbrook Framing, and took two large pieces of artwork in to be framed together. They were so helpful and friendly from the moment I walked in. They were enthusiastic about my idea for framing, conscious about price and realistic about what they could do. We agreed to go ahead and they said it was going to take a couple of weeks; I got a WhatsApp message about a week later saying it was ready to collect. The framing was beautiful, so carefully done and exactly as I envisaged. A most professional service, and beautiful result worth every penny. I will be back!

24 January 2026
Unprompted review
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Reply from Smithbrook Picture Framing Ltd

Thank you Chris for leaving us such a lovely review. It really does mean the world to us to get such lovely reviews. We appreciate you taking time out of your day to write it. Hope to see you again soon.

Rated 5 out of 5 stars

Great service


Great service ! They were helpful in choosing which frame and very quick to complete the job.
Plus free parking

12 January 2026
Unprompted review
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Reply from Smithbrook Picture Framing Ltd

Thank you Sue for leaving us a lovely review. We love our job and we hope this shows in the quality and craftmanship of our framing. Please do pop back in again soon.

Rated 5 out of 5 stars

Framing a fragile piece of artwork

The team's attention to detail in working on a fragile artwork, personally important to me, was creative, thorough and the result, just wonderful. Worth waiting for. Thankyou

10 December 2025
Unprompted review
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Reply from Smithbrook Picture Framing Ltd

Thank you so much Sheema for the great 5*review you have written us. We thoroughly enjoyed working on your piece, and we hope we can work with you again in the future. Regards Alan and Amanda

Rated 5 out of 5 stars

A beautiful gift.

We are extremely pleased with the beautifully framed birth sampler. Alan and Amanda were extremely helpful and efficient, offering suggestions on colour choices and we are delighted with the result.
Thank you very much.

13 December 2025
Unprompted review
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Reply from Smithbrook Picture Framing Ltd

Thank you Trish for the kind review. We are so happy that you were delighted with the finished piece. We think it looked great too, and we hope to be able to assist you again in the future.

Rated 5 out of 5 stars

Great service

Great service, fantastic job lovely friendly cottage business

9 December 2025
Unprompted review
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Reply from Smithbrook Picture Framing Ltd

Thank you Mark for leaving us a great review. We really enjoy what we do, and we hope that shows in the finished framing. We do hope to see you again in the future.

Rated 5 out of 5 stars

Uniqueness

Professional, visualising, knowledgeable and modernise service its what you get from this wonderful family run business. I am a repeat customer and always grateful to have them in the area and received valued for money product, service and attention. Thank you for being a unique and very special shop!!

4 December 2025
Unprompted review
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Reply from Smithbrook Picture Framing Ltd

Thank you Karen for taking time out and leaving us a great review. It means the world to us. We hope to be able to see you again soon.

Rated 5 out of 5 stars

A family run business with much care…

A family run business with much care and attention. We had a small painting framed which has great sentimental value and we were incredibly grateful for the help and support we got in how to frame it. The framing was beautiful and was back with us in just over a week. Highly recommend Alan and Amanda in providing a great quality product with love and care.

26 November 2025
Unprompted review
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Reply from Smithbrook Picture Framing Ltd

Thank you very much for your glowing review. It really means so much to us to know that you were so pleased with the finished framing. We hope to be able to assist you again here at Smithbrook Picture Framing.

Rated 5 out of 5 stars

Incredible framing as always

Incredible framing as always, I think every picture in our house has been framed by you. The expertise, friendly and helpful guidance and the quality is second to none. Thank you!

21 November 2025
Unprompted review
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Reply from Smithbrook Picture Framing Ltd

Thank you so much Becky for taking the time out to write such a lovely review. It means the world to us. I hope we can help you with some more framing in the future. Alan and Amanda

Rated 5 out of 5 stars

Excellent professional and friendly …

Excellent professional and friendly help in choosing suitable frames which were beautifully made in just a week . They kindly packaged up the paintings to take safely on a plane .
A truly first class experience

19 November 2025
Unprompted review
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Reply from Smithbrook Picture Framing Ltd

Hello Chris, thank you so much for leaving us such a lovely review. Its important for us to know that the customer is 100% happy with their finished framing. Hope to see you again in the future. Alan and Amanda.

Rated 5 out of 5 stars

Great service

Alan was friendly and helpful, and helped us choose good looking frames for our pictures - very pleased.

6 November 2025
Unprompted review
Smithbrook Picture Framing Ltd logo

Reply from Smithbrook Picture Framing Ltd

Thank you Andrew for taking the time to leave us a 5* review. It means alot to us. We hope to be able to assist again in the future. Alan and Amanda.

Rated 5 out of 5 stars

Speedy and friendly service

Speedy and friendly service
High quality result
Thanks

4 November 2025
Unprompted review
Smithbrook Picture Framing Ltd logo

Reply from Smithbrook Picture Framing Ltd

Hello Jane, many thanks for going to the effort of leaving us a review, and a great 5*one at that! We hope to be able to help you again very soon.

Rated 5 out of 5 stars

Great advise efficient service really…

Great advise efficient service really pleased with the result

7 November 2025
Unprompted review
Smithbrook Picture Framing Ltd logo

Reply from Smithbrook Picture Framing Ltd

Thank you so much Michelle for taking the time to leave us such a glowing review. It really does mean so much to us both. We hope to see you again soon. Alan and Amanda

Rated 5 out of 5 stars

Exceptional service!

I have had a couple of special pictures framed here and the whole experience has been exceptional! The friendliness and interest in my pictures and where they will be hung and the time taken to choose just the right frame to bring out the best in the pictures. Work was completed on time and packed and presented beautifully.

5 November 2025
Unprompted review
Smithbrook Picture Framing Ltd logo

Reply from Smithbrook Picture Framing Ltd

Thank you so much Janet for leaving us such a great review. It really means so much to us, and we hope to be able to assist you again in the future here at Smithbrook Picture Framing.

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