Lifestory | Lifestyle Store Reviews 218

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I absolutely love shopping at Lifestory! Their carefully curated selection reflects impeccable taste! On top of that, their customer service is truly unparalleled. They have always been friendly, at... See more

Rated 5 out of 5 stars

We had a look around physical store - fantastic personable service - viewed a couple of Hay storage products. Measured up once home to see if suited and ordered on line - received goods a couple of da... See more

Rated 5 out of 5 stars

Fantastic, always so helpful and pleasant! I live quite remotely so everything must be posted. Parcels are a delight to open as every item is carefully packaged. Always look forward to them arriving... See more

Rated 5 out of 5 stars

My mum and I recently took part in a morning class at the shop, run by Jude Gove. The class was fantastic and Jude was patient, fun and encouraging! Everyone left with their own handmade leather coin... See more

Company details

  1. Home Goods Store
  2. Boutique
  3. Gift Shop

Written by the company

Lifestyle & home store with a Scandinavian influence


Contact info

4.9

Excellent

TrustScore 5 out of 5

218 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A delightful shopping experience


I absolutely love shopping at Lifestory! Their carefully curated selection reflects impeccable taste! On top of that, their customer service is truly unparalleled. They have always been friendly, attentive, efficient and environmental.

10 March 2025
Unprompted review
Rated 5 out of 5 stars

Item beautifully wrapped

I recently ordered a HAY bath robe, which is a Christmas present.
It arrived very promptly and was beautifully wrapped in nice tissue paper, didn’t want to spoil the tissue paper and shall just put a ribbon and a tag on it. I am certain the recipient will love it.

26 November 2024
Rated 5 out of 5 stars

FAB!

What a fantastic shopping experience. Great site (discovered via a random google search) and my order was delivered the next day, free of charge, securely packaged and with a handwritten note. It doesn't get much better than that.

28 October 2024
Rated 5 out of 5 stars

Meraki Linen Dew Hand Wash

I was so pleased to be able to order the divine smelling Meraki Linen Dew Hand Wash 490ml. My last one I acquired in 2019, it’s lasted all this time, in my Ground Floor Cloakroom [W.C.] everyone who uses my cloakroom always remarks on the lovely fragrance of the hand soap. When it finally ran out, I panicked a bit, but was relieved to find Lifestory came to my rescue.
The product came with a truly speedy delivery and was very well packaged.
The absolute best part apart from the hand-wash itself, was the wonderful hand written note I received from Katy🤩 thanking me for my order congratulating me on my ‘great choice’ and expressing her similar love for Meraki soaps - what a fabulous way to interact with your customers, I really appreciated the sentiment behind the message thank you Lifestory, you’re definitely a cut above the rest 💗👏🏼

1 August 2024
Rated 5 out of 5 stars

Beautiful homeware

Beautiful shop in Edinburgh. First time shopping online and was impressed with the ease of purchasing. There is good range of products and delivery was received in 2-3 days. Kudos for using recycled packaging too.

4 August 2024
Unprompted review
Rated 5 out of 5 stars

Large mirror

I bought a large mirror for delivery and the care and detail that was put into the wrapping and packing was fantastic. Thank you again team Lifestory!

31 July 2024
Rated 5 out of 5 stars

Personal touch

Great service, quick delivery. The item I ordered came really nicely wrapped with a personal note inside that was really sweet. Would definitely order again.

4 June 2024

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look