Smithbrook Picture Framing Ltd Reviews 

228
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 64 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service and the highly professional staff, who are noted for their helpfulness and expertise in guiding choices. People appreciate the care taken with their items and the detailed advice provided, ensuring a pleasant and productive interaction. The quality of the product consistently receives high marks, with many reviewers delighted by the beautiful and professional results. Consumers frequently mention the efficiency of the service, often receiving their items sooner than expected. Furthermore, people find the pricing to be reasonable, offering excellent value for the high-quality craftsmanship and personalized attention received.

What people talk about most

Service

Customers consistently note positive experiences with service, often praising the helpful and informative... See more

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness, knowledge, and... See more

Product

Reviewers mention positive feedback about product, with many expressing delight and satisfaction with the... See more

Quality

Consumers find quality to be positive, consistently praising the excellent workmanship and professional look... See more

Price

People report positive experiences with price, finding a wide range of options to suit different budgets and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What a pleasure to visit this family orientated picture framing business. Nothing was too much trouble. Advice on the framing , costs etc. I picked up the finished print and was thrilled by the profes... See more

Company replied

Rated 5 out of 5 stars

Collected our latest 5 pictures from Smithbrook Picture Framing yesterday. So pleased with the quality. They have provided so many beautifully made frames for our house, we would never go elsewhere! T... See more

Company replied

Rated 5 out of 5 stars

I was absolutely delighted with the latest work I had framed at Smithbrook Picture Framing. It was beautifully and professionally carried out very quickly for me because the medium I used (oil pas... See more

Company replied

Rated 5 out of 5 stars

I’ve used Smithbrook Pucture Framing many times over the years - I was particularly pleased with the latest piece of work which was a difficult reframing job on a very old and fragile picture. The tea... See more

Company replied


Company details

  1. Picture Frame Shop
  2. Art Gallery
  3. Glass and Mirror Shop

Written by the company

Alan and Amanda own and run Smithbrook Picture Framing. Alan after studying carpentry and cabinet making at college in the 80s then trained as a picture framer at a high end Art Gallery in Guildford. Here he learnt to frame all types of medium and for some famous artists as well. In 1989 Alan was employed by Smithbrook Picture Framing and after a year moved to Walton On Thames to manage a high street framing and Art Gallery. Alan and Amanda are members of the Fine Art Trade Guild and has great skill in creating some amazing framing for your artwork. Amanda having retired from the NHS worked in a high end jewellery shop in Reigate where her love of jewellery gave her a platform for retail and offered great customer service. Amanda has an amazing eye for design and colour and has a natural flare for framing colours and design and will work with you and your framing ideas


Contact info

4.9

Excellent

TrustScore 5 out of 5

228 reviews

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No recent history of asking for reviews

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4.9

All reviews

(228)

63 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service from Alan and Amanda

Excellent service from Alan and Amanda. Superb guidance and advice to ensure a beautiful frame and mount were chosen, very speedy service and outstanding quality. Overall, a first class job

18 July 2025
Unprompted review
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Reply from Smithbrook Picture Framing Ltd

Thank you very much Cathy for taking time out in your day to leave us a lovely 5* review. It really does mean so much to us. Hope to see you again very soon.

Rated 5 out of 5 stars

Another lovely piece of work

I’ve used Smithbrook Pucture Framing many times over the years - I was particularly pleased with the latest piece of work which was a difficult reframing job on a very old and fragile picture. The team were very patient and helpful with advice on choice of frame too. Delighted with the finished product

8 July 2025
Unprompted review
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Reply from Smithbrook Picture Framing Ltd

Hello, thank you so much for your glowing 5* review. We really appreciate you taking the time to do so. Hope to see you again soon.

Rated 5 out of 5 stars

Collected our latest 5 pictures from…

Collected our latest 5 pictures from Smithbrook Picture Framing yesterday. So pleased with the quality. They have provided so many beautifully made frames for our house, we would never go elsewhere! Thanks again Alan, top quality work as usual

1 August 2025
Unprompted review
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Reply from Smithbrook Picture Framing Ltd

Thank you so much for taking the time to write us a glowing review. It really does mean the world to us. Thanks for your business and we hope to be able to help you again in the future.

Rated 5 out of 5 stars

Great find for framing

Really helpful in assisting with picking the right frame and mount for a photograph. Very quick turn around too. Will certainly use again next time I need something framing.

10 July 2025
Unprompted review
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Reply from Smithbrook Picture Framing Ltd

Thank you Jennie for your review words - We always want the best framing choice for all the artwork/photos that we do - so happy you are pleased with the end result, see you back soon, Alan and Amanda

Rated 5 out of 5 stars

Great service

Great service, products and smile!

10 July 2025
Unprompted review
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Reply from Smithbrook Picture Framing Ltd

thank you Emma for your kind words - always love reading our reviews and always with a :-) - See you back soon, Alan and Amanda

Rated 5 out of 5 stars

Fantastic service and team

Fantastic service and team. Really kind and helpful in choosing the right frame. Would highly recommend

23 June 2025
Unprompted review
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Reply from Smithbrook Picture Framing Ltd

Thank you so much for taking the time to leave us such a lovely review. It really does mean the world to us. We hope to see you soon.

Rated 5 out of 5 stars

Another fantastic framing

Another fantastic framing, wouldn’t trust anyone else with our precious pieces.

21 June 2025
Unprompted review
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Reply from Smithbrook Picture Framing Ltd

Thank you so much for leaving us another fabulous review. Its so important to us to know that our customers are 100% happy with their framing needs. Hopefully see you again soon.

Rated 5 out of 5 stars

Excellent picture framing

Alan was very helpful and polite and I had excellent service.
My picture was framed on the day and the work was extremely professional and very well done.

19 June 2025
Unprompted review
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Reply from Smithbrook Picture Framing Ltd

Thank you Jane for leaving us a lovely review. We do hope to be able to help you again in the future.

Rated 5 out of 5 stars

The best

Simply they are the best. Good advice and excellent results

11 June 2025
Unprompted review
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Reply from Smithbrook Picture Framing Ltd

Thank you Mark for your great 5* review. Its really important to us, to know that we are doing our job to excellent standards. We hope to see you again with some more framing. Alan and Amanda

Rated 5 out of 5 stars

Attention to detail

I have had many items framed over recent years by Smithbrook Picture Framing and they have always done a fabulous job. They understand the personal nature of what is being brought into them and therefore the importance of listening and getting it right for the customer.

27 May 2025
Unprompted review
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Reply from Smithbrook Picture Framing Ltd

Thank you so much for taking the time to leave us such a great review. We really appreciate it, and hope to be able to help you again in the future.

Rated 5 out of 5 stars

Great work and service

The guys did a really top job of stretching and framing an oil canvas I have. Thoroughly happy.

24 May 2025
Unprompted review
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Reply from Smithbrook Picture Framing Ltd

Thank you for taking the time to write us a lovely review. It means the world to us both. Alan and Amanda

Rated 5 out of 5 stars

Use this framers - they’re the best!

High quality results very quickly, with additional subject knowledge on the article. A little pricey but worth the extra.

16 May 2025
Unprompted review
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Reply from Smithbrook Picture Framing Ltd

Thank you so much for your lovely words and review. We work hard to be the best in our game using only the best materials and always work to the highest of standards - Our prices are in line with the industry, we look foward to seeing you back soon, best wishes, Alan and Amanda

Rated 5 out of 5 stars

Very personable service and very high…

Very personable service and very high quality frames. A million times better than the cheap ones with plastic glass you get online.

15 May 2025
Unprompted review
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Reply from Smithbrook Picture Framing Ltd

Hi Gemma, Thank you so much for your lovely words and review. We work hard to be the best in our game!. We look foward to seeing you back soon, best wishes, Alan and Amanda

Rated 5 out of 5 stars

Excellent service and advice on framing…

Excellent service and advice on framing my diamond art.....highly recommend and appreciated

10 May 2025
Unprompted review
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Reply from Smithbrook Picture Framing Ltd

Hello Tracy, thank you so much for your kind words, we always love reading reviews. We hope to see you back in soon, Alan and Amanda

Rated 5 out of 5 stars

THE best framing company and people in…

THE best framing company and people in the entire surrey and East Sussex area … I have used them for years and they never fail to impress me and deliver the most brilliant framing projects.

9 May 2025
Unprompted review
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Reply from Smithbrook Picture Framing Ltd

Thank you Phillippa for your amazing words and review. We do very much appreciate reviews like yours. We look forward to seeing you back in soon, Alan and Amanda

Rated 5 out of 5 stars

Excellent and friendly service

I always use Smithbrook framing for my pictures - they give excellent advice on suitable frames and the finished product is always a delight

24 April 2025
Unprompted review
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Reply from Smithbrook Picture Framing Ltd

Thank you SO much for your lovely words and review - Your artwork looked amazing in the selected frame, best wishes, Alan and Amanda

Rated 5 out of 5 stars

Great service

Great service, advice and completed framed pictures. Always recommend Smithbrook.

2 April 2025
Unprompted review
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Reply from Smithbrook Picture Framing Ltd

Thank you Murray for your review and kind words. best wishes, Alan and Amanda

Rated 5 out of 5 stars

Would recommend

Good quality framing solutions offered from a wide range of custom options or alternatively off the shelf frames suiting different price points. Have been happy with both and am a returning customer. Friendly and efficient service.

20 March 2025
Unprompted review
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Reply from Smithbrook Picture Framing Ltd

Thank you Allyson forr your lovely review. Look forward to seeing you soon, Alan and Amanda

Rated 5 out of 5 stars

All great . Recommended

A1. Very good helpful
Looks great

7 March 2025
Unprompted review
Smithbrook Picture Framing Ltd logo

Reply from Smithbrook Picture Framing Ltd

thank you for taking the time to write such a nice review. We hope to be able to help you again in the future.

Rated 5 out of 5 stars

Excellent quality

Excellent quality. Great framers. Alan & Amanda are always so helpful and friendly

21 February 2025
Unprompted review
Smithbrook Picture Framing Ltd logo

Reply from Smithbrook Picture Framing Ltd

Thank you for your very kind review. It means the world to us. We hope to see you again soon. Alan and Amanda

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