Smilewindscreens Reviews 

199
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 89 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff and engineers for being exceptionally polite, friendly, and knowledgeable during every home or roadside appointment. Reviewers frequently highlight the remarkably efficient and prompt service, noting that professionals arrive right on time and complete repairs quickly without any mess. A few other people also felt that the booking process was extremely simple and stress-free from the very beginning. Consumers also appreciate the great, affordable prices and the fantastic communication maintained throughout the entire replacement procedure. Many individuals express eagerness to use these dependable services again for their other vehicles in the future.

What people talk about most

Service

Reviewers express great satisfaction with the service, highlighting professional and efficient experiences.... See more

Staff

Clients share positive opinions on staff, highlighting their friendly and polite demeanor. Reviewers... See more

Price

Reviewers highlight positive aspects of price, noting that quotes were significantly cheaper than competitors... See more

Customer service

People report positive experiences with customer service, highlighting great prices and an easy booking... See more

Booking process

Users describe satisfaction with the booking process, noting that arranging appointments is simple and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We phoned Smile windscreens on Monday to ask for a replacement windscreen, Stella offered me an appointment straight away for replacement & was absolutely wonderful. She was so easy to talk too as we... See more

Company replied

Rated 5 out of 5 stars

Easily booked in over the phone the lady was nice and polite also very helpful Got a phone call approximately 1 hour before before the man turned up to replace the windscreen to let me know that he... See more

Rated 5 out of 5 stars

Great service. We had to postpone on a couple of occasions due to work commitments. We also had to change address last minute. Really professional. Nothing was an issue + windscreen was substantially... See more

Company replied

Rated 5 out of 5 stars

We've not used Smile windscreens before. They came out to our bodyshop, SMR, to do a distance sensor reset and ADAS re-calibration. Carried out the work perfectly and found them to be friendly and k... See more

Company replied


Company details

  1. Car Repair and Maintenance

Written by the company

We provide a mobile windscreen repair and replacement service in the Kent area of the UK. We are a family owned business established in 1991 and provide a quality service at a competitive price. We also provide a fully mobile Advance Driver Assist System (ADAS) Diagnostic, coding and calibration service.


Contact info

4.9

Excellent

TrustScore 5 out of 5

199 reviews

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4.9

All reviews

(199)

88 reviews in the last 12 months

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Rated 5 out of 5 stars

fantastic service

fantastic service booking in was so easy and availability of appointments was great. will do definitely use again.
the technician that came out was so polite and helpful. cant recommend enough.

20 March 2024
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Reply from Smilewindscreens

Thanks we appreciate the feedback

Rated 5 out of 5 stars

Screen Replacement

A great mobile service that got the job done in replacing the screen in good time, and with care.

15 March 2024
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Reply from Smilewindscreens

Thanks, we appreciate the feedback

Rated 1 out of 5 stars

awful reflections and glare after replacement

Initially this was meant to be a remove and refit job to fix the seals. Unfortunately, the windscreen had to be changed instead at a higher expense. I was warned this could happen so I accepted it and the new windscreen was fitted fine. However, after the fitting, I started to notice the most awful reflections and glare from incoming vehicles.

When I asked if this could be fixed a technician came over to sit in the car and say he was not sure what to say. I was asked for more pictures (I wish I could attach here) and links and explanations were sent to simply say it is normal and it is your car's dashboard.

The fact that I had no issues at all before the new screen was fitted was explained by saying that a new windscreen will have more reflections. Well, they should not be this bad.

Apparently the new windscreen is an OE, AGC Automotive, and therefore should be of good quality. It is not however the original make - Saint-Gobain Sekurit. Smile Windscreen will not do anything therefore to try and solve the issue.

They had the cheek to tell me that I don't seem to accept and grasp the facts!

28 February 2024
Unprompted review
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Reply from Smilewindscreens

The windscreen is original equipment on many vehicles including Toyota, evidence was provided regarding the quality of glass installed. We presented various pieces of written facts to explain why there was a reflection on your windscreen, along with advice to reduce the reflection. A simpler explanation may be easier to understand. You buy a brand-new car that has been highly polished, and you can see your reflection in the paintwork. After owning the car for seven years you can no longer see your reflection. New glass is highly reflective. I hope this makes clear that changing the windscreen for another make would make no difference and could in fact make the situation worse.

Rated 5 out of 5 stars

Great experience and very reliable service.

Had a really good experience and the company was very patient with me as I had to reschedule a few times. Someone came initially to fix my windscreen but couldn’t due to another issue that I had to fix first and I was not charged a call out fee. I also loved that the service was mobile and they visit you at your address because my car was un drivable due to the glass damage.

1 March 2024
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Reply from Smilewindscreens

Thanks, we appreciate the feedback

Rated 5 out of 5 stars

Great service and great price!

Smile were on site changing my windscreen within 24 hours of my initial phone call. The job was done well and the price was excellent. Thoroughly recommended.

21 February 2024
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Reply from Smilewindscreens

Thanks, we appreciate the review

Rated 5 out of 5 stars

Amazing service

I spoke to Jade on the phone and she was incredibly helpful and polite. And then a lovely chap called Josh came and fixed the window who was also extremely polite and helpful l. I highly recommend Smile Windscreens

17 January 2024
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Reply from Smilewindscreens

Thanks we appreciate the feedback

Rated 5 out of 5 stars

Excellent.

Quick and efficient, and knowledgeable.

8 February 2024
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Reply from Smilewindscreens

Thanks we appreciate the feedback

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