Smilewindscreens Reviews 

198
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 89 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff and engineers for being exceptionally polite, friendly, and knowledgeable during every home or roadside appointment. Reviewers frequently highlight the remarkably efficient and prompt service, noting that professionals arrive right on time and complete repairs quickly without any mess. A few other people also felt that the booking process was extremely simple and stress-free from the very beginning. Consumers also appreciate the great, affordable prices and the fantastic communication maintained throughout the entire replacement procedure. Many individuals express eagerness to use these dependable services again for their other vehicles in the future.

What people talk about most

Service

Reviewers express great satisfaction with the service, highlighting professional and efficient experiences.... See more

Staff

Clients share positive opinions on staff, highlighting their friendly and polite demeanor. Reviewers... See more

Price

Reviewers highlight positive aspects of price, noting that quotes were significantly cheaper than competitors... See more

Customer service

People report positive experiences with customer service, highlighting great prices and an easy booking... See more

Booking process

Users describe satisfaction with the booking process, noting that arranging appointments is simple and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We phoned Smile windscreens on Monday to ask for a replacement windscreen, Stella offered me an appointment straight away for replacement & was absolutely wonderful. She was so easy to talk too as we... See more

Company replied

Rated 5 out of 5 stars

Easily booked in over the phone the lady was nice and polite also very helpful Got a phone call approximately 1 hour before before the man turned up to replace the windscreen to let me know that he... See more

Rated 5 out of 5 stars

Great service. We had to postpone on a couple of occasions due to work commitments. We also had to change address last minute. Really professional. Nothing was an issue + windscreen was substantially... See more

Company replied

Rated 5 out of 5 stars

We've not used Smile windscreens before. They came out to our bodyshop, SMR, to do a distance sensor reset and ADAS re-calibration. Carried out the work perfectly and found them to be friendly and k... See more

Company replied


Company details

  1. Car Repair and Maintenance

Written by the company

We provide a mobile windscreen repair and replacement service in the Kent area of the UK. We are a family owned business established in 1991 and provide a quality service at a competitive price. We also provide a fully mobile Advance Driver Assist System (ADAS) Diagnostic, coding and calibration service.


Contact info

4.9

Excellent

TrustScore 5 out of 5

198 reviews

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Asks customers to review

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4.9

All reviews

(198)

87 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very helpful staff

Very helpful staff, excellent price and job completed the following day

14 August 2024
Smilewindscreens logo

Reply from Smilewindscreens

Thanks we appreciate the feedback

Rated 4 out of 5 stars

Quick efficient service

Quick efficient service, good value for money. Also the person who fitted the windscreen was very professional, friendly and did a very good job.

24 July 2024
Smilewindscreens logo

Reply from Smilewindscreens

Thanks we appreciate the feedback

Rated 3 out of 5 stars

Transit custom windscreen

Scratched dash area and made the pillar trims very dirty.

12 July 2024
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Reply from Smilewindscreens

We have no record of a complaint, we would appreciate details to allow us to investigate. Send details to sales@smilewindscreens.co.uk

Rated 5 out of 5 stars

Great service

Good price, excellent service

23 May 2024
Smilewindscreens logo

Reply from Smilewindscreens

Thanks for the feedback, we appreciate it

Rated 5 out of 5 stars

1st class service!

Wow, what a difference from the competition. The fitter notified us when he was on the way, carried out the work to the highest standard. Only then did we need to pay anything. They even turned up earlier than they estimated. Highly recommended.

3 June 2024
Unprompted review
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Reply from Smilewindscreens

Thanks for the review, we really appreciate it

Rated 5 out of 5 stars

Have been using this company for so…

Have been using this company for so many years to remember, always great on price fantastic service , will go nowhere elsewhere Tim and all the family are so lovely to talk to.

20 May 2024
Smilewindscreens logo

Reply from Smilewindscreens

Thanks Steve Roy, we appreciate the feedback. Hope you are well

Rated 5 out of 5 stars

All fine

All fine - Many thanks

1 May 2024
Smilewindscreens logo

Reply from Smilewindscreens

Thanks we appreciate the feedback

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