Skyscanner helped me track and narrow down my search for fights to Costa Rica. The filters for selecting arrival/departure times and airlines were particularly useful for this trip.
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You should show more flights as I've noticed for dubai delhi route some airlines are never shown despite being cheap
Skyscanner ver good app but at last payment option they add even debit card charging dh20 why?
I have been using Skyscanner for almost 5 years now to book air fares and I am very happy with the experience. Not only the search engine gives me the best combination of flights, associated costs and... See more
Company details
Written by the company
Skyscanner compares cheap flights, hotels and car rental options from more providers than anyone else, helping you save more with Skyscanner.ae
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United Kingdom
- skyscanner.ae
4.4
Excellent
841 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Great
Gr8 it was pretty good , gave multiple options, I would recommend adding total price as the actual booking they add more charges.
22 November 2025
Better price was available from direct…
Better price was available from direct website
20 November 2025
Always great
16 November 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The ticket price is very cheap
The ticket price is very cheap, but the bank card processing fee is very high. Others are very hood.
14 November 2025
Reply from Skyscanner
Hi Fai,
Thanks for your review.
Prices on Skyscanner always include an estimate of all mandatory taxes and charges. Regarding payment fees, airlines or travel agents offer at least one free payment option (usually it’s the most popular card in your country), however, they might charge fees for other payment methods. Since you have at least one option to avoid these fees, we don't include them in our prices.
I hope this offers some clarification but if you still have questions, just get in touch with us through the form below and we will be happy to help:
https://help.skyscanner.net/hc/en-gb/requests/new
Kind regards,
Martina
quick and safe
11 November 2025
FACED TICKET CONFIRMATION IS DELAY
9 November 2025
Reply from Skyscanner
Hello Afsal,
Thank you for taking the time to leave your review. We're sorry to hear you've experienced a delay in receiving your booking's tickets.
As Skyscanner is a price comparison site, we do not handle bookings directly. Once you select a travel option, you are redirected to the travel provider to complete the booking. Therefore, your travel provider is responsible for sending the ticket confirmation.
If you are experiencing a delay, it might be helpful to contact the travel provider directly for more information.
If you need help finding their contact details or require additional assistance, please contact our Support team through this link:
https://help.skyscanner.net/hc/en-gb/requests/new
Thanks for your understanding, and we hope to assist you further.
Kind regards,
Bea - Skyscanner Support
Extremely Disappointing Experience – Flight Rescheduled Without Notice, No Support, No Refund
Dear Support Team,
I am writing to lodge a formal complaint regarding my recent booking and to demand a full refund of the amount paid, along with appropriate compensation for the inconvenience and financial loss caused by your company and the airline.
The flight rescheduling was made without my consent and entirely due to your and the airline’s failure to fulfill the original booking. This has disrupted my travel plans, caused considerable stress, and led to additional financial costs — especially since the delay in refund processing resulted in a significant increase in current ticket prices.
In addition to this, I am extremely disappointed by your lack of proper customer support. Despite my repeated requests for someone to call me directly, I never received a single call. I also asked for a direct contact number, yet the only option you provide is an online chat, which made the entire process extremely difficult and frustrating.
I must emphasize that I will not accept any deductions from the refund amount, as the circumstances were completely beyond my control. The lack of communication and responsibility has left me deeply dissatisfied and has seriously damaged my trust in your company.
Given that this issue arose solely from your side, I am holding your company fully accountable for all consequences. Therefore, I request the following actions without any further delay:
A full refund of the amount paid, with no deductions.
Financial compensation for the inconvenience, disruption, and additional expenses incurred.
If this matter is not resolved promptly, I will have no choice but to escalate this case to the relevant consumer protection authorities and consider legal action to recover my losses.
This experience has been extremely disappointing, and I expect a swift and fair resolution within the shortest possible timeframe.
Sincerely,
6 November 2025
Reply from Skyscanner
Hello Altahir,
Thank you for taking the time to leave your review. I am sorry to hear that you were not given notice about your flight being rescheduled, or offered further support or a refund following this.
To provide some context, Skyscanner is a travel search engine, and we don't handle any bookings directly. Instead, once you have found what you are looking for on our platform, you are redirected to your chosen travel provider's site to make your booking with them directly.
Skyscanner does not have access to your booking information once you have redirected to the travel provider's site. Therefore, the travel provider you booked with will be responsible for informing you of any scheduling changes to your flight, as well as offering any further support or refund if the change is not suitable.
We also don't currently offer a phone or chat support option here at Skyscanner. However, we are here to support our users as best as possible and would like to investigate your experience further. Therefore, I have emailed you directly. Please check your inbox for our email.
Thank you again for your time and review.
Kind regards,
Tegan
عند الحجز في سفر الغير مباشر مع شراكات طيران مختلفه تضهرون حجم أوزان الامتعة الأكبر في وتلفون أوزان اقل
During the booking process for connecting or multi-airline flights, your system displays the baggage allowance of the airline offering the higher limit. However, once the ticket is issued, it becomes clear that the journey involves multiple airlines with different baggage policies, resulting in lower allowances for certain segments. This discrepancy creates confusion and inconvenience for customers who rely on the information displayed during booking.
4 November 2025
Reply from Skyscanner
Hello
Thanks for your review, and I am sorry to hear about this issue.
As a travel search engine, Skyscanner doesn't set the prices and luggage information for your flight. We show this information on behalf of our partners, and we rely on our partners to send us up-to-date and accurate information.
You will always be redirected from Skyscanner to your chosen travel provider's website in order to make your booking directly with them. I'm sorry to hear that you may not have been shown the correct luggage information throughout this booking flow. We would expect that if there is a different allowance for luggage throughout each segment that this is communicated before finalising your booking on our partner's website.
I can see on our system that you are in communication with my colleague Tegan regarding this experience and that she is investigating this for you with your travel provider, MakeMyTrip.
Please continue to stay in contact with Tegan regarding this matter.
Best regards,
Rob
In the end The cost of the ticket will…
In the end The cost of the ticket will increase
27 October 2025
Reply from Skyscanner
Hi Rav,
Thank you for taking the time to share your review. We really appreciate your feedback.
While we don't set prices ourselves at Skyscanner, as a travel search website, we display prices sent to us directly by the travel providers that partner with us. We aim to ensure that the prices shown on our site match what you see when redirected to the travel provider’s website, and we’re sorry to hear this wasn’t the case for you.
If you ever notice a price discrepancy, we encourage you to contact our team right away. We’re always happy to investigate and remove any prices that aren’t displayed accurately. You can get in touch with us through this link: https://help.skyscanner.net/hc/en-gb/requests/new.
Thank you again for sharing your feedback.
Kind regards,
Lisette
Graet and Superb 👍
27 October 2025
very convinient
26 October 2025
Good app to compare flight rates of different sites.
Even though its a good app by means there are some negatives which should be rectified. Because of the flight rate fluctuation the booking process should be without lagging. It took around three hours for me to book the ticket, each time when I am about to pay the rate gets more or its showing "no seats available in this flight".
Its an humble request to the app developers to have a real time updation, which will be a great help for the ones using this app.
Thanks for providing such a useful app.
28 October 2025
Reply from Skyscanner
Hi Sanil,
Thank you for your review, and we are really sorry to hear that it took you a while to complete your booking.
As a travel search engine, Skyscanner doesn't set or control prices, and you are exactly right - flight prices are dynamic and can fluctuate based on demand, seat availability, and airline pricing strategies. Sometimes a price inconsistency slips through, and we are sorry that you spotted some. Thanks for letting us know, as we always aim to provide the most accurate and up-to-date prices possible.
As far as I understand, you have already booked your ticket, but if you have a similar problem in the future, please, get in touch with us through the form below, we would be keen to look into it:
https://help.skyscanner.net/hc/en-gb/requests/new
All the best,
Martina
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