Patrick Egwu Transportation  

Don't use this company!! Still waiting for a refund that was promised after we were left stranded at Gatwick. I repeat dont waste your money!

Superb service, from start to end, & beyond.

Patrick, the owner, went out of his way to support & assist with the airport drop-off and pick-up. He was prompt and caring. He literally went the extra mile to assist when the return flight was delayed by 4 hours - he booked a Uber at no cost, who in turn were brilliant also.

Thank you, Patrick. You are truly a star. We are looking forward to our next trip with you.

HIGHLY recommend.

This is the second time I'm using their service to the airport and this time it was for a return trip.
Went back to them as their prices are competitive and they have been reliable in the past. This time was no exception - reliable and straightforward mostly (I needed a larger vehicle coming back, the option of which wasn't available online so had to contact them for two separate types of transportation for a quote).
Whatsapp responses can be slower than ideal - I later found out that it was because Patrick himself was travelling and as a small business, in these times, he manages most things himself.
Overall, a good experience, Patrick is a joy to chat to which makes the journey to the airport go faster; and I would happily recommend his cars which are also nice and spacious.

Whenever I go on vacation I make it a must to use Patrick egwu transport company for ride around place I want to be,the experience is unbelievably exceptional.a game changer

Pleasure meeting and talking with Patrick.

The driver was very punctual and polite.

Top notch service! Professional, prompt and courteous. Highly recommend!!

Good price and on time. Lovely driver.

Patrick is wonderful. There was an issue with pick-up, but Patrick rectified it quickly which is what mattered. Will book again.

Can’t rate the experience because the driver did not show and we have yet to receive a refund. Do not trust this company.

A very smooth booking process and stress-free journey. Excellent customer service.

We've used Patrick Egwu Transportation before and left a positive review. This time was a completely different experience.

There were eight of us - parents, three kids, and grandparents - travelling to London Gatwick for a 6:20am departure. We paid in full roughly a month ahead of travel.

Communication was the main failure. We heard nothing until 48 hours before departure, when we were asked for flight details. We sent them via WhatsApp. The messages sat unread. We sent a backup email. By 7pm the evening before our 3:15am pickup, we still hadn't had a confirmed time. We called WhatsApp, called the number on the website - nothing.

Eventually we got a message saying we'd have a confirmed pickup time within two hours. That deadline passed without a reply. After chasing again, a confirmation came by email - with completely the wrong dates. I spotted it, flagged it, and a corrected confirmation finally arrived.

The outbound cab did arrive 15 minutes early, which was the one positive. Although it turned out to be Windsor Cars - a local taxi firm - rather than the private hire vehicle we'd had in previous years.

Return journey was worse. Our flight was delayed by around three hours. I messaged before departure with our flight number and asked where to meet the driver. The reply was a mobile number and a pickup spot - no ETA, no registration plate, nothing useful. I'd expected them to track our delayed flight automatically.

On landing I messaged again to confirm our arrival. The taxi wasn't there. After multiple calls - the person we reached had very limited English - the driver finally arrived over an hour later, leaving our whole family, including young children and elderly grandparents, stranded, anxious, and exhausted.

Most seriously: the driver's behaviour behind the wheel was alarming. He sat extremely close to the car in front, drifted between lanes, and appeared to be struggling to keep his eyes open, with several near misses. Whether he was overtired or something else, he had no business driving that night. I cannot stress enough how unsafe that journey felt.

Pricing was reasonable. Everything else fell short. We won't be booking again.

FRAUDULENT, left me stranded at 1am in an airport pregnant!
WARNING – DO NOT USE THIS COMPANY.

I pre-booked and paid for a taxi in advance, only to be left stranded at the airport at 1am while pregnant.

When I eventually managed to get hold of the owner, I was told there had been a problem with the phone line and was assured that a refund would be issued immediately. That refund never arrived. Instead, I spent weeks chasing my money, receiving excuse after excuse, before being forced to open a PayPal dispute.

Thankfully, PayPal reviewed the evidence and ruled in my favour, issuing a full refund.

What should have been a simple, pre-booked journey turned into an incredibly stressful and upsetting experience. Leaving a pregnant woman stranded at an airport in the early hours of the morning is bad enough. Failing to take responsibility afterwards and forcing a customer to fight for a refund makes it even worse.

This company took my money, failed to provide the service I paid for, failed to honour its promise of a refund, and only returned my money after PayPal intervened.

I would strongly urge anyone considering booking with this company to think twice.

Another superb service, I needed to go straight from the airport to a party in a rural location outside of London. Patrick’s services were perfect yet again, getting me to and from a remote farmhouse and back to Heathrow for my return to New York. I couldn’t recommend his services more 👏

I’ve used them for years without a problem. This time, they never showed up. My flight was booked thru American Airlines and was operated by British. I only had the AA flight number which I gave when I booked. They sent me an email hours before pick up when I was mid flight to try to confirm the flight number but I had no email access. I booked a week prior so they had plenty of time to confirm with me and there was only one flight from Orlando landing at Gatwick at that time. Now they won’t refund me either direction as they are supposed to take me to the airport but I’d rather not use them. They say it was my fault. I have to say also that the Uber was a bigger car and cheaper. Their reply shows you their customer service MO. I’ve used you at least 8 times and this is my fault because emailing me hours before landing is appropriate because they pay for your air wifi(not). And still no refund. These guys not nice people. Move on. These are nasty individuals. Take my 300 pounds. You guys are just plain nasty and mean and refuse to refund even though it’s because of your incompetency. DO NOT BOOK THESE PEOPLE.

The services were professional and efficient.

Friendly and efficient as ever. Use service a lot and always been reliable.

Booked trips from Heathrow to London, and then return several days later. Also booked transport to and from several restaurants, one a good hour outside of London. Couple drivers were outsourced I believe, but two were with Patrick personally. There were minor blips - one driver cancelled on him last minute, but he had me a business Uber at my hotel instead within 5 minutes of original booking time, and others where road congestion around London had us running very mildly late, but made it to all stops in appropriate time. Most notably, for the transport outside of London, Patrick himself stayed in the area the full time, which was a long dinner that ended up running about a half hour longer than estimated. Then I realized ten minutes out I had forgotten my bag at the restaurant and had to go back. Patrick did all that with good humor and professionalism. Interesting conversation as well, but he also sensed when I had enough talking. I will use again if I return to London.

Excellent ride ! Very wonderful experience.Keep it up please!