Skyscanner helped me track and narrow down my search for fights to Costa Rica. The filters for selecting arrival/departure times and airlines were particularly useful for this trip.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
You should show more flights as I've noticed for dubai delhi route some airlines are never shown despite being cheap
Skyscanner ver good app but at last payment option they add even debit card charging dh20 why?
I have been using Skyscanner for almost 5 years now to book air fares and I am very happy with the experience. Not only the search engine gives me the best combination of flights, associated costs and... See more
Company details
Written by the company
Skyscanner compares cheap flights, hotels and car rental options from more providers than anyone else, helping you save more with Skyscanner.ae
Written by the company
Contact info
United Kingdom
- skyscanner.ae
4.4
Excellent
841 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good recommendations
4 May 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
good service need better access
1 May 2026
Reply from Skyscanner
Hello Nadeem,
Thank you for taking the time to leave a review. We are happy to hear that you had a good experience.
With regards to your feedback for better access, we would appreciate it if you could share further details and your ideas by contacting our Support team using the link below.
https://help.skyscanner.net/hc/en-gb/requests/new
We are always striving to improve the user experience, and feedback from our users is very important to us.
Thank you again.
Kind regards,
Tegan
Good experience I like this one butt I…
Good experience I like this one butt I am not traveling when I go travel we send complete details
Thanks
30 April 2026
Reply from Skyscanner
Hello there,
Thank you for taking the time to leave a review. I am sorry to hear that you have not had a positive experience.
To provide some context, Skyscanner is a travel search engine that helps you find the best travel options for flights, hotels and car hire. After finding what you are looking for on our platform, you are redirected to your chosen travel provider to make the booking with them directly. The travel provider you book with manages your booking. Therefore, Skyscanner doesn't have access to the booking details or correspondence from the travel providers once users have redirected from our site.
However, we would appreciate it if you could share further details about your experience. Please contact our Support team using the link below, who will be happy to look into this further and support you as best as they can.
https://help.skyscanner.net/hc/en-gb/requests/new
Thank you again for your time and feedback.
Kind regards,
Tegan
The booking process was good
The booking process was good, easy to understand, and user-friendly and flight searching is good and easy to understand.
1 May 2026
Hello I had great experience with sky…
Hello I had great experience with sky scanner I got 90aed discount on my flight booking
This app easy to use and cheaper to others
Thanks team
26 April 2026
It's very good that it shows all…
It's very good that it shows all websites prices in one platform
26 April 2026
Alwayse booking through Skyscanner
Alwayse booking through Skyscanner, i find it very helpful
26 April 2026
I’ve booked air ticket with flight…
I’ve booked air ticket with flight network through your app. Until now i haven’t received my eticket by email or message. I had called their customer service, but there is no proper response. I will never booked flights through skyscanner or recommended to anyone. Disappointed
25 April 2026
Reply from Skyscanner
Hello Ramiz,
Thank you for taking the time to leave a review.
I am sorry to hear that you have not received your e-ticket from the third-party travel agent, FlightNetwork, after finding your flights on Skyscanner and are finding it difficult to contact them.
We understand how frustrating this can be. To help provide some context, when bookings are made with online travel agents such as FlightNetwork, the travel agent will have to confirm the booking with the airline before they are able to confirm the booking and issue the tickets to the customer. Whilst this is usually quite a quick process, it can sometimes take up to 72 hours.
There can also be other reasons as to why the tickets may not have been received yet, such as technical issues on the travel provider's side or a typing error in the email address provided when making the booking, for example.
As a travel search engine, Skyscanner does not handle or have access to any bookings. However, to help support you, I have emailed you directly. Please keep an eye out on your inbox for our email.
Thank you once again for your time and review.
Kind regards,
Tegan
Good price with lots of options
23 April 2026
Easy to access and helpful to finding…
Easy to access and helpful to finding tickets at good rates
21 April 2026
USER FRIENDLY
18 April 2026
Reply from Skyscanner
Hi Faizal,
Thank you for taking the time to share your feedback.
We’re sorry to hear about your experience with BudgetAir after finding your flights on Skyscanner.
Skyscanner is a travel comparison site and app that helps travellers compare options for flights, hotels, and car hire. Once you choose a travel provider, you enter your details and complete the booking directly with them. This means we do not have direct access to the booking, but we're always happy to help where we can.
As you’ve already shared your account details with us, we’ve now contacted the BudgetAir team on your behalf and asked them to look into your request, and clarify your ticket's terms and conditions. We’ve also contacted you directly so we can keep you updated.
It's worth mentioning, in the meantime, that changes to a booking are usually subject to the fare conditions and the airline’s rules. As an online travel agent, BudgetAir can only make changes where the airline allows this.
Thank you again for your feedback, Faizal. We look forward to hearing from you and helping to move this forward.
Kind regards,
Luisa
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.