Silk'n Reviews 

260
TrustScore 4 out of 5

4.0

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Rated 5 out of 5 stars

Great experience, no issues with my order at all. Bought a led mask from them and I couldn't be happier

Rated 3 out of 5 stars

Product is fine but I think that over £20 is an astronomical price for 2 replacement toothbrush heads especially for an older model . Only bought because I couldn’t source elsewhere .

Company replied

Rated 5 out of 5 stars

My experience with Silk'n has been really good, with fast shipping that arrived safely and on time. The company gives clear instructions and helpful customer support, which makes their beauty devices... See more

Company replied

Rated 5 out of 5 stars

I’m genuinely a fan of Silk’n. I first discovered the brand through their SilkyAir Pro and SilkyAir Flex hair tools — both of which quickly became staples in my routine. More recently, I started u... See more

Company replied

Company details

  1. Appliance Store

Written by the company

Silk'n is the global leader in professional aesthetic beauty devices for home use. Our philosophy is to bring technologies from professional beauty clinics to the comfort of your home. We believe that feeling good and comfortable in your own skin is essential, and our products make self-care moments luxurious and effortless. Founded on the principles of quality, safety, and efficacy, Silk'n has transformed the beauty industry by making advanced technologies accessible to everyone. Our innovative devices are designed to help you look and feel your best, ensuring that you enjoy those precious moments of self-care with ease and comfort. In the early 2000s, our team of professionals from the Intense Pulsed Light (IPL) beauty industry envisioned creating a device for home use. After extensive research and development, Silk'n introduced the world’s first IPL hair removal device for home use in 2006, achieving great success. Beyond IPL, we have embraced Radio Frequency (RF), enhancing our product range to include skin rejuvenation and reducing acne. As specialists in RF technology, we've also embraced innovations such as LED and Near-Infrared for skin rejuvenation and acne treatment, EMS for muscle stimulation, and Ion- and Infrared technology in our haircare tools to protect hair quality.


Contact info

4.0

Great

TrustScore 4 out of 5

260 reviews

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1-star

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.0

All reviews

(260)

36 reviews in the last 12 months

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Rated 5 out of 5 stars

After initial delivery issues

After initial delivery issues, not their fault, dpd
(Who are rubbish)
When using the royal mail seamless
Fast & friendly service
I will use again

22 June 2025
Silk'n logo

Reply from Silk'n

Dear David,

Thank you for your 5 star review!

We are very happy you are satisfied with our service and product.

Best regards,

The Silk'n Team

Rated 5 out of 5 stars
Silk'n logo

Reply from Silk'n

Dear Paul,

Thank you for your 5 star review!

We are very happy you are satisfied with our service and product.

Best regards,

The Silk'n Team

Rated 5 out of 5 stars

Exactly what I was looking for

Exactly what I was looking for at a good price. Email acknowledgement promptly, delivery in two days. Very pleased with product received.

7 May 2025
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Reply from Silk'n

Dear Kathleen,

Thank you for your 5 star review!

We are very happy you are satisfied with our service and product.

Best regards,

The Silk'n Team

Rated 5 out of 5 stars

Absolutely excellent service

Absolutely excellent service, the toothbrush heads arrived so quickly.

2 May 2025
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Reply from Silk'n

Dear Jean Kelly,

Thank you for your 5 star review!

We are very happy you are satisfied with our service and product.

Best regards,

The Silk'n Team

Rated 1 out of 5 stars

No goods received

I have paid for the replacement toothbrush heads, money has been taken from my account, however I have not received the items.

17 April 2025
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Reply from Silk'n

Dear Jemima,

Thank you for your review.

We are sorry to hear about your experience and we would like to get in contact with you.

Please contact us via our email: customercareuk@silkn.eu

We could directly look into this case.

Kind regards,

Rated 5 out of 5 stars

Easy to order and arrived early

Easy to order and arrived early. Very pleased with my toothbrush heads. Competitive prices.

17 April 2025
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Reply from Silk'n

Dear Sue,

Thank you for your 5 star review!

We are very happy you are satisfied with our service and product.

Best regards,

The Silk'n Team

Rated 5 out of 5 stars

Silk’n: A Brand That Truly Delivers

I’m genuinely a fan of Silk’n. I first discovered the brand through their SilkyAir Pro and SilkyAir Flex hair tools — both of which quickly became staples in my routine. More recently, I started using the LED EMS Face Mask, and once again, I was impressed.

Quality is everything to me, and Silk’n consistently delivers professional, reliable products that are easy to use. I love that I can incorporate them effortlessly into my daily routine — no hassle, just results.

The packaging always feels special, like unwrapping a gift, and shipping has been smooth and punctual every time. This really elevates the whole experience.

19 April 2025
Unprompted review
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Reply from Silk'n

Dear Francoise,

Thank you for your 5 star review!

We are very happy you are satisfied with our service and product.

Best regards,

The Silk'n Team

Rated 5 out of 5 stars

LED Face and Neck Mask

The quality of the face and neck mask is amazing. I have only been using it for just over a week and my skin feels so soft and the crepiness on my neck is diminishing!!! I have many Silk'n products, they never disappoint. I will keep returning to this brand.

12 April 2025
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Reply from Silk'n

Dear Mrs OWales,

Thank you for your 5 star review!

We are very happy you are satisfied with our service and product.

Best regards,

The Silk'n Team

Rated 5 out of 5 stars

Great products at excellent prices

Great products at excellent prices, thank you.

7 April 2025
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Reply from Silk'n

Dear,

Thank you for your 5 star review!

We are very happy you are satisfied with our service and product.

Best regards,

The Silk'n Team

Rated 5 out of 5 stars

Great

I bought Silk'n BacuPedi a while ago and needed replacement parts. I'm glad I found it on the Silk'n website. Got the replacements I needed.

4 April 2025
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Reply from Silk'n

Dear,

Thank you for your 5 star review!

We are very happy you are satisfied with our service and product.

Best regards,

The Silk'n Team

Rated 5 out of 5 stars

Love Silk’n – Great Products & Service!

I’ve been a fan of Silk’n for a while now, and their products never disappoint! I already had the Silky Air Flex, which I love—it’s super lightweight, easy to use, and makes styling my hair effortless. Recently, I got the LED EMS Face Mask, and I’m so happy with it! My skin feels smoother, looks more radiant, and the treatment itself is really relaxing.

Ordering was super easy, and my package arrived quickly and well-packaged. It’s always nice when a brand pays attention to both quality and customer experience.

I’d definitely order from Silk’n again. Their products are effective, easy to use, and feel like a little bit of luxury at home. Highly recommend!

15 March 2025
Unprompted review
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Reply from Silk'n

Dear Marissa,

Thank you for your 5 star review!

We are very happy you are satisfied with our service and product.

Best regards,

The Silk'n Team

Rated 5 out of 5 stars

Silk'n EMS Mask

Having used competitor products in the past, I can honestly say that the Silk'n EMS Mask is one of the best. I love how many features it has so that you can target your specific problem areas. My skin also felt so much tighter after using the EMS function. I love it!

28 March 2025
Unprompted review
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Reply from Silk'n

Dear customer,

Thank you for your 5 star review!

We are very happy you are satisfied with our service and product.

Best regards,

The Silk'n Team

Rated 5 out of 5 stars

Excellent product

Excellent product
Great delivery

23 March 2025
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Reply from Silk'n

Dear Stephen,

Thank you for your 5 star review!

We are very happy you are satisfied with our service and product.

Best regards,

The Silk'n Team

Rated 4 out of 5 stars

Saves time!

I have used SILK'N products before such as their SilkyAir Flex and loved it, it comes in really nice case and it's so easy to travel with. Also a big fan of their different attachment tools when I need to style my hair quickly, I don't have to have 4 different tools plugged in.

10 February 2025
Unprompted review
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Reply from Silk'n

Dear CW,

Thank you for your 5 star review!

We are very happy you are satisfied with our service and product.

Best regards,

The Silk'n Team

Rated 5 out of 5 stars

Silk’n LED EMS for home care routine

I’ve been using the Silk’n LED EMS Face Mask for a few weeks now and I’m really happy with it. My skin feels tighter and more refreshed after each session. I didn’t expect to see results so quickly, but even after the first few uses, my face looked a bit more lifted. It’s easy to use, actually quite relaxing, and fits perfectly into my skincare routine. I’ve already been using a couple of Silk’n products and have been really happy with them, so I was excited to try the mask too. It arrived super quickly, the package was safely packed, and everything felt high-quality. I really like the brand – their products are effective and easy to use. I’d definitely recommend Silk’n, and I’ll be buying more of their products in the future.

1 March 2025
Unprompted review
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Reply from Silk'n

Dear Gintare,

Thank you for your 5 star review!

We are very happy you are satisfied with our service and product.

Best regards,

The Silk'n Team

Rated 5 out of 5 stars

I recently purchased from Silk’n…

I recently purchased from Silk’n Europe, and I’m really impressed with both the brand and my experience. The product I ordered arrived quickly and was well-packaged. I love how effective the Silk’n device has been in improving my skin, and the overall luxury quality stands out. The shipping period is reasonable and my second order was luckily exactly on time for my friends’ bday. I would definitely recommend to order from Silk’n for quality products for anyone looking for great results and reliable service!

4 March 2025
Unprompted review
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Reply from Silk'n

Dear Nina,

Thank you for your 5 star review!

We are very happy you are satisfied with our service and product.

Best regards,

The Silk'n Team

Rated 5 out of 5 stars

I am extremely satisfied with the company.

I am extremely satisfied with the products from Silk’n. The assortment offers everything in the field of skincare, dental care, body care, hair removal, and hair care – all of premium quality! The products are not only effective but also very user-friendly.
What stands out immediately is the luxurious look of the packaging. The compact and sturdy storage boxes provide a truly premium feel, making it extra convenient to store and carry the products. The attention to detail and design exudes pure class.
Additionally, the website is user-friendly, and the ordering process is simple and fast. Silk’n is also active on social media, creating great interaction and offering inspiration on how to make the best use of the products.
In short: quality, luxury, and convenience come together perfectly here! I can definitely recommend Silk’n to anyone looking for top-notch care with a stylish touch.

21 March 2025
Unprompted review
Silk'n logo

Reply from Silk'n

Dear Net,

Thank you for your 5 star review!

We are very happy you are satisfied with our service and product.

Best regards,

The Silk'n Team

Rated 5 out of 5 stars

Fast delivery

Silk'n delivers very quickly and everything was well packaged. The products are of high quality. The packaging looked very neat and beautiful. I will definitely be ordering from Silk'n again soon.

18 March 2025
Unprompted review
Silk'n logo

Reply from Silk'n

Dear Valerie,

Thank you for your 5 star review!

We are very happy you are satisfied with our service and product.

Best regards,

The Silk'n Team

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