Great experience, no issues with my order at all. Bought a led mask from them and I couldn't be happier
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Product is fine but I think that over £20 is an astronomical price for 2 replacement toothbrush heads especially for an older model . Only bought because I couldn’t source elsewhere .
Company replied
My experience with Silk'n has been really good, with fast shipping that arrived safely and on time. The company gives clear instructions and helpful customer support, which makes their beauty devices... See more
Company replied
I’m genuinely a fan of Silk’n. I first discovered the brand through their SilkyAir Pro and SilkyAir Flex hair tools — both of which quickly became staples in my routine. More recently, I started u... See more
Company replied
Company details
Written by the company
Silk'n is the global leader in professional aesthetic beauty devices for home use. Our philosophy is to bring technologies from professional beauty clinics to the comfort of your home. We believe that feeling good and comfortable in your own skin is essential, and our products make self-care moments luxurious and effortless. Founded on the principles of quality, safety, and efficacy, Silk'n has transformed the beauty industry by making advanced technologies accessible to everyone. Our innovative devices are designed to help you look and feel your best, ensuring that you enjoy those precious moments of self-care with ease and comfort. In the early 2000s, our team of professionals from the Intense Pulsed Light (IPL) beauty industry envisioned creating a device for home use. After extensive research and development, Silk'n introduced the world’s first IPL hair removal device for home use in 2006, achieving great success. Beyond IPL, we have embraced Radio Frequency (RF), enhancing our product range to include skin rejuvenation and reducing acne. As specialists in RF technology, we've also embraced innovations such as LED and Near-Infrared for skin rejuvenation and acne treatment, EMS for muscle stimulation, and Ion- and Infrared technology in our haircare tools to protect hair quality.
Contact info
Galileistraat 17, 3029AL, Rotterdam, Netherlands
- 0906-2130009
- customercareuk@silkn.eu
- silkn.co.uk
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Reply from Silk'n
I had mine for 3 years now and only…
I had mine for 3 years now and only just got a new refill. Very long lasting battery too and removes all dead skin. Very highly recommended

Reply from Silk'n

Reply from Silk'n
I really love the straighteners
I really love the straighteners, they look so sleek and fancy for the price and do an excellent job on my hair making it look shiny, glossy and soft. Worth the money

Reply from Silk'n
Worst purchase
This is the worst purchase I’ve ever made! I bought it for my husband, because of so many good reviews! He said it is the worse electric toothbrush he’d ever use, can’t clean properly, badly designed, painful to clean the teeth! Can’t return because already used it! Such a waste of money! So disappointed! I should go back to Oral-b.

Reply from Silk'n
My product came early which I was happy…
My product came early which I was happy with nice packaging would highly recommend 👌

Reply from Silk'n
Excellent customer servive
A quick understanding, guidance and solutions of my problems.

Reply from Silk'n
Good hairdryer for thick wavy hair
Quick delivery and well packaged.
The hairdryer is compact and has the main tools I need - diffuser. The temperature adjustment is sensitive so the use of the lock is great. Definitely drys my hair in a much shorter time than my old hairdryer which was the main reason for buying.
Only negative is it is still heavier than expected...but not an issue with how quick it dries.

Reply from Silk'n
I'm impressed
I've only used it once, but I'm impressed. It heats up in a flash, it's light and very handy, my hair is smooth as silk and moisturized, which until now was impossible to achieve with my frizzy, dry and thin hair. It doesn't even get affected by the humidity outside or the rain. The best straightener I've used so far. I haven't tried to curl my hair with it, but I think it meets all expectations for a straightener.

Reply from Silk'n
Sharp practice to prevent returns!
Wrong brushes delivered on a Friday. Returns to be notified within 48hrs. No response from all phone numbers on Official website except one which when dialled on a Monday stated that they were on holiday. Sharp practice do not deal with these people.

Reply from Silk'n
I bought a neck led mask and a lot of…
I bought a neck led mask and a lot of the lights have gone out. Apparently the products have a two year guarantee. I contacted the company on numerous occasions and they said that they would send me a returns label to get it repaired. It never arrived. After many calls they have told me that the label machine is broken and they would contact me in a day or two to let me know when the label would arrive. Yes !!! Still no call or no label. I’m so upset as their lack of support to customers who have purchased inferior products is unacceptable. I do not recommend this company or their products. If anything goes wrong you are on your own. I have read the other cone ts from customers and have noted “THE LABEL “” excuse that others have experienced. NIT GOOD ENOUGH

Reply from Silk'n
My order never arrived
My order never arrived. It stated next day delivery on the website, and I received an order confirmation email, but no confirmation of dispatch. The payment was taken a few days later but still no sign of the product or dispatch. A week later I tried calling the contact number but the call doesn’t connect.

Reply from Silk'n
Never delivered
Hi, I am sure that the product is great but I never received it. It was supposed to arrive 5 days ago but I never received confirmation that it was shipped. I will contact your customer service soon

Reply from Silk'n
After having very dry feet and getting…
After having very dry feet and getting braking lines in the feet this was the machine which improved my feet and I loved it.

Reply from Silk'n
My silkn tooth brush is A1 so very…
My silkn tooth brush is A1 so very pleased with this product

Reply from Silk'n
6 weeks and no replacement
The led mask had a fault within 1-2 months of purchase, whereby the yellow LED light setting did not work.
I organised a return under warranty.
The item was collected on 29th May.
It has now been 6 weeks and there has been no replacement or offer of refund. On asking for updates, have been told a technical problem is preventing them sending out a replacement.

Reply from Silk'n
Faulty product under warranty still not repaired
I bought an LED face mask which has been fantastic for my skin and really noticeable results very quickly.
Unfortunately the product broke after approx. 6 months of use - I think a loose connection of the wires meaning the mask now intermittently switches off after 1-3 minutes.
I have been trying for over a fortnight to get a repair organised under the warranty. They repeatedly tell me I will be sent a postage label to organise the return - it never arrives. Would not recommend.
I purchased this product through Lookfantastic who have been even less helpful and I am leaving a similar review for.
UPDATE 26th Feb - item still sat in my front hall uncollected

Reply from Silk'n
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