Put 3 Stars as only just started using it so cannot give a honest review but item looks good comes a red heart shape pouch let’s see if it works let you know in the next couple of months if there’s a... See more
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Review summary
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What people talk about most
Reviews shaping this summary
My experience with Silk’n has been outstanding. The website is clear and easy to navigate, making the ordering process smooth and hassle-free. My product arrived quickly and was packaged with grea... See more
Company replied
The first time I tried a Silk’n haircare product, I was instantly impressed with the results. My hair felt so soft and smooth that I started to really trust the brand! That’s what made me try their... See more
Company replied
I was very worried that my order would not arrive in time. After talking to one of the staff in customer services, he reassured me that the item should be with me before Christmas. It arrived today.... See more
Company details
Written by the company
Silk'n is the global leader in professional aesthetic beauty devices for home use. Our philosophy is to bring technologies from professional beauty clinics to the comfort of your home. We believe that feeling good and comfortable in your own skin is essential, and our products make self-care moments luxurious and effortless. Founded on the principles of quality, safety, and efficacy, Silk'n has transformed the beauty industry by making advanced technologies accessible to everyone. Our innovative devices are designed to help you look and feel your best, ensuring that you enjoy those precious moments of self-care with ease and comfort. In the early 2000s, our team of professionals from the Intense Pulsed Light (IPL) beauty industry envisioned creating a device for home use. After extensive research and development, Silk'n introduced the world’s first IPL hair removal device for home use in 2006, achieving great success. Beyond IPL, we have embraced Radio Frequency (RF), enhancing our product range to include skin rejuvenation and reducing acne. As specialists in RF technology, we've also embraced innovations such as LED and Near-Infrared for skin rejuvenation and acne treatment, EMS for muscle stimulation, and Ion- and Infrared technology in our haircare tools to protect hair quality.
Contact info
Galileistraat 17, 3029AL, Rotterdam, Netherlands
- 0906-2130009
- customercareuk@silkn.eu
- silkn.co.uk
4.0
Great
249 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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Great price & fast delivery
6 April 2026
I’ve been asking for a return label for…
I’ve been asking for a return label for 8 days and haven’t yet had a response. The fact you can’t get a return label on the website is bizarre. You must email and then get no response
27 March 2026
Reply from Silk'n
Dear Jade,
Thank you for contacting us.
We sincerely apologize for the long wait for a response and appreciate your patience.
Please rest assured that we will accept the return of your product and, of course, issue a full refund.
At the moment, we are unfortunately unable to provide you with a return label, as we are still waiting for DPD to supply it to us. We are actively working on this and kindly ask for a bit more patience. As soon as the return label is available, we will send it to you immediately.
In the meantime, please don’t worry about any return deadlines—these will not expire, as the responsibility lies with us.
Thank you very much for your understanding. Should you have any questions in the meantime, please feel free to contact us at any time.
Warm regards,
The Silk'n Team
Put 3 Stars as only just started using…
Put 3 Stars as only just started using it so cannot give a honest review but item looks good comes a red heart shape pouch let’s see if it works let you know in the next couple of months if there’s a difference.
26 February 2026
The order arrived quickly
1 March 2026
Great product, good Company to deal with
I was reluctant to spend so much on a hairdryer but so pleased that I did. The product is everything I had hoped for and the Company were great to deal with.
17 February 2026
Easy to order
Easy to order, quick delivery.
My wife loves the product and buying direct was the only option available at the time.
Only negatives are the cost of the replacement brushes and postage was expensive as well
31 January 2026
When I ordered I messed up and sent a…
When I ordered I messed up and sent a flurry of emails, which meant the order was cancelled but the discount had ended. The customer service guy was lovely and found my order and reinstated it with the discount. Great service!
30 January 2026
Fab company and product
Fast delivery and great customer service, they replied to email very quickly.
The light mask with neck attachment is amazing, have been using for a week now and the lines around my mouth have reduced and my skin looks brighter.
27 January 2026
Fast and efficient service
Fast and efficient service. Shipping costs quite high however and would benefit from being adjusted to more reasonable levels. Slower / lower cost shipping options would be welcome.
22 January 2026
Bought two heads for the sonic you used…
Bought two heads for the sonic you used twice and snapped in half I’m really annoyed as they aren’t cheap and getting less impressed with the quality
20 January 2026
Reply from Silk'n
Dear Zoe,
Thank you for contacting us, and we truly appreciate your feedback.
We are very sorry to hear that you had an unpleasant experience with our products. This is certainly not the level of quality or service we aim to provide, and we want to do everything we can to meet your expectations.
To assist you further, we would like to inform you that we will reach out to you directly to find the best possible solution for your situation.
We wish you a pleasant day and send our best regards.
The Silk'n Team
paid over seven pounds for next day…
paid over seven pounds for next day delivery know it was xmas holidays but took ages
31 December 2025
Reply from Silk'n
Dear George,
Thank you for reaching out to us and sharing your honest feedback. We truly appreciate it.
Our priority is always to ensure our customers are satisfied. However, we kindly ask for your understanding regarding the recent delay. Due to the holiday period last week, many companies, including our delivery partners, had limited operations. Combined with the weekend, this unfortunately impacted delivery timelines.
We sincerely appreciate your patience and continued trust in our products.
Wishing you a wonderful day ahead!
Kind regards,
Silk'n
Bad customer service
Bad customer service. Allowed the payment to go through knowing they have no stock, been over a week and still no refund issues to my bank, will never shop here again.
16 December 2025
Reply from Silk'n
Dear Adele,
Thank you for contacting us.
We wanted to let you know that all the necessary information has been forwarded to our finance department. Please note that, due to the holiday season, processing times may be slightly longer than usual.
We kindly ask for your patience, and you can expect the refund to appear in your account within the coming days.
Thank you for your understanding, and we wish you a wonderful day!
Best regards,
The Silk'n Team
Great Customer Service
I was very worried that my order would not arrive in time. After talking to one of the staff in customer services, he reassured me that the item should be with me before Christmas. It arrived today. Thank you Silk’n.
Brilliant service!
16 December 2025
I ordered on the 16th with next day…
I ordered on the 16th with next day delivery. It didn’t arrive until the 23rd. I also found it suspicious that it managed to arrive after sending an email to customer service. Not great service at all.
16 December 2025
Reply from Silk'n
Dear Karl,
Thank you for sharing your feedback – we truly appreciate your trust in us.
Please note that this item has been in very high demand, and we’ve worked hard to ensure timely delivery for all our customers. While it may have seemed that the product was shipped only after you contacted us, it was already on its way prior to that. During the busy days leading up to Christmas, delivery times can sometimes be longer than usual.
Delivering orders on time is one of our top priorities because we understand how important this is to our customers. We’re happy to hear that you received your order on time, and we will continue working to improve our service in the future.
Thank you for your understanding and support.
Best regards,
The Silkn Team
Beware of postage cost
So iam very annoyed about the cost of delivery..2 small.toothbrush replacement heads and cost almost £8 arrived in a huge cardboard package ,honestly ridiculous and not justified.
29 November 2025
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